SeaScape Lawn Care, Inc.

9.20.20

Have contacted BBB after promises to return on specific days to resolve issue. Even the head manager would not talk to me directly and thru the office said someone would be at my home to complete job. They obviously don't care. Recommend going to another tree company that is sincere about customer satisfaction.

8.23.20 NO SHOW OR CALL. GAVE HIM TIME TO AT LEAST GIVE A COURTESY CALL. NOT HAPPY AT ALL. I HAVE BEEN MORE THAN PATIENT AND NOW FEEL JUST BLOWING SUNSHINE. CALLING TOMORROW.

8.14.20 finally after numerous communications, company will arrive tues 8.18.20 or wed 8.19.20 to complete the remainder of the 15' they quoted to top off 3 trees. Hope it will be a satisfactory after such a long wait.

1.22.20 update...have been contacted but due to bad or cold weather still waiting for them to come n retop off additional. Maybe in March when warmer.

I have contacted sales person 2 times that
quoted job due to unhappiness with top off of 3 trees, I have not been contacted to resolve this issue. Not happy until resolved. Will review again once I am satisfied.

Updated 5/21/19

Changed my rating from 1 to 3 stars.

Upon writing my original review I was promptly contacted by the company and they agreed to come back and make it right. Bob came and talked to me about what I had wanted done and even gave some suggestions which I agreed with. He took time to make sure he was 100% aligned before cutting, and checked with me to see if it was done right. He even took down some dead branches. The results look great.

It’s frustrating that it took writing a review and all this time and back and forth headaches to get this done, but I do appreciate a company that is receptive to their customers and want to do the right thing.

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Original Review 5/14/19
The Tree Service is a joke. So much so I, and my family and friends, may have to switch lawn care companies after this.

I hired them to remove tree limbs from a few trees. Mike came over and seemed very knowledgeable and wrote very specific instructions on what limbs to cut. I was very hopeful that this would turn out well.

I got a call the day they were suppose to come. I called their office as I wouldn’t be home the next day but they said that should be fine. When I got home I took a look and, not only did they cut the wrong limbs on 2 of the 3 trees I asked them to cut, they cut large limbs from the wrong tree! Mind you, this tree was about 20 feet away from the tree I wanted cut so it’s not like it was close. Those limbs were giving some privacy so now I have to deal with that.

I called them and Mike came down to review. No offer to refund any money, but did offer to plant some trees to help with privacy if I wish (though that was just a friendly handshake so we will see). Fine, I asked him to come back and cut the large limb from the correct tree. They came back, I went out and explained what limb to cut, then had to go to work. I came back and STILL they didn’t get it right. They cut some limbs but not the main limb I asked, and broke one of my fence caps in the process. They did repair the cap, but that took about 3 weeks for some reason. Now this is getting ridiculous. So I called back and was even thinking I might just leave it as is so as to not need to deal with this anymore. After thinking about it a little I decided I should get what I payed for and get the correct limbs cut.

I reached out now about 3 or 4 times trying to get something scheduled to get that limb cut as I had payed for. Now I get a call saying if I want it cut I will have to pay for the service!

So to reiterate, they cut down a large limb from the wrong tree, they had to come twice to cut down the correct limbs from the 2nd tree, and they didn’t cut the large limb I had asked them to cut originally, and now they are asking for more money if I want them to cut down the limb I had asked them to cut the first time! Oh, and they originally came in January and it is now May when I’m writing this and it still isn’t resolved.

I really had high hopes after talking about the work we wanted done, and the machines they use so as to not damage the lawn, but do yourself a favor and look elsewhere.

If I could leave zero stars I would. Laurie needs to learn customer service!! They overseed the lawn a day before torrential down pour’s and she blamed me for giving the ok for them to come. They left a message they were coming. I couldn’t call back until after hours. They came. They know the seed wouldn’t stay. Thank God for companies like Trugreen who came and reseeded my lawn! Stay away!!!

In response to Seascapes reply:
I didn’t ask for ANYTHING! Laurie in the office is rude! The only thing I asked for was for you guys to make sure that didn’t happen again. I was going to continue service with you. Apparently according to a bunch of other reviews of you guys,you guys have have attitude problems with your customers.
You guys were paid... yet still find something to argue about! Good luck with your business. Yes... I mean that sarcastically.