Appliance Repair reviews in Cranston, Rhode Island

I called late in the day on Thursday about a dryer issue and the repairman was there at 8am the next day. The repairman was quick and professional. Highly recommend!

Edward was very friendly and was able to diagnose my refridgerator problem. He order the part and arrived as scheduled to replace evaporator fan. A+++++

Today my washer was serviced after being cancelled on yesterday (waiting all day for tech to cancel at 5pm with no explanation). Tech came today and when he left I noticed that he had used a bowl from my kitchen to do a portion of the repair/test. He left the bowl in my laundry room, didn't have the courtesy to at least put it back. Furthermore, one of the parts that needed to be replaced was the detergent dispenser. When he had left, I noticed instead of replacing it, he left it on the washer, I guess for me to replace it?? What is he being paid for? I'll pass on doing business with Sears going forward.

Technician arrived promptly, worked quietly and efficiently. Very polite and pleasant

Very professional and did a good job
Fixed the issue with my dishwasher

Very disappointed that he showed up in 6 hours. What happened with 8-12? He had 9 appointments and I was #5. Shame on Sears to make us wait 6 hours for a service technician. Yes it was not his fault, but, Sears should not promise customers a 4 hour window!

Domingo was very professional and knowledgeable and did a great job with preventive maintenance on both my washer and dryer. Many thanks!

I've been trying to get an appointment for a month now. I pay for a maintenance plan and clearly it isn't worth it. They always tell me a tach isn't in my area right now. I live in the same city that this business is in. I've tried calling, chat and online to make an appointment to no avail.

He laughed at me about being late then told me he needed to take his lunch first so he showed up at 4:20 pm from a 8 -12 am apt. He never checked to see if the temp was correct after he installed the new parts now I find that the bottom oven doesn’t flex clean and it doesn’t warm and hold.

DO NOT USE!! After cancelling a service call, they shipped me parts for a dryer that I no longer had and would not refund my money - almost $800. Total run around and unresponsive when trying to get my money back. Had to dispute the charge with my bank. Absolute nightmare. BEWARE! Do not use!

EDIT: And of course Sears responds to my review by doing what they've always done throughout this interaction. . Provide a phone number that connects to an automated phone system that makes it virtually impossible to speak with an actual human being or directs me to a generic website that is even more useless than the phone number they provide. Sears Home Services is either uninterested or unable to actually respond to my issue. Again DO NOT USE!

Do not be fooled by Sears' attempt that they care by responding to these reviews. They do not care.

Called sears to have a Frigidaire service because the oven would not heat up. The charge was $139 for the house call and then the total at the end was $416.00. That expensive for a part, then the service tech sat in the car about 20 minutes talking on the phone. Then I finally open the door and he came in. But the work was done quickly.

Technician came exactly when they said he would. They had the part I needed and fixed
In one visit. I am really pleased.

Erick was very persistent and won't leave until he was satisfied he had done everything to solve the problem, which of course he did.
My granddaughters were here and he was very sweet. He loved the pictures they drew for.

dominigo was wonderful. right on time and found the problem very quickly. need more like him!!!!!!

The technician was great. He didn't give us the news that we were hoping for, but he was honest and straight forward, and we appreciated that.

The tech was perfect, he was friendly, knowledgeable , and punctual. However, it really stinks to pay 100$ to find out I needed a new washer, I feel there should be a better way to learn that rather than paying a 100$ for nothing. There should be screening done on the phone prior to sending a tech our. I tried to tell you my problem on the phone and all you wanted to do was sell me an extended warranty which obviously would not have done me any good anyway. You just wanted to extract money from me. That's mean. Now I'm out a 100 after Christmas and have to go purchase a new washer when my washer is less than 2 years old with transmission issue. The tech was great! But I don't appreciate the attempt to extract as much money as you could from me on the phone. Pathetic!!!

My freezer door was not reinstalled properly a piece fell off. I need him to return or call me please.

No show for appointment and cannot get a human on the phone.

Not a fan of the AI and unable to contact someone. After a couple of no shows and reschedules by your company, Edward finally came by and gave a thorough check on my fridge issue. He explained what he thought was the issue and addressed. I’m hoping everything is fixed at this point. Will continue to monitor but as far as Edward the technician, he was great.

Mike was very good in repairing our dishwasher. He explained the problem and repaired it professionally. 5 stars for Mike. 0 stars for Sears. Appointment was scheduled for Monday between 8am and 12pm. I waited at home all morning and tried to call Sears at 11am to get status update. Like many others that have tried to speak with a service rep, you can not. All you get are AI or robo . At 11:45 I received text advising they cancelled my appointment. Appointment rescheduled to Tuesday. Sears has poor customer service and I would not recommend Sears .

Great Job! He knew immediately what to do and fixed the problem.