Appliance Repair reviews in Pawtucket, Rhode Island

Scheduled by Samsung. They did not show up. Called them, no response. Left a voice mail. Still no response.

THANK YOU SO MUCH. Tom fixed the dryer, helped me understand my system and gave me laundry tips, which I SO appreciate with this new system. Thank you!

Tom was super friendly and helpful, listened to our issue, fixed it and made sure that what he fixed was the actual issue before leaving. Great conversation and efficient work.

Received an extremely rude response from the owner after waiting for a month. The poor English used in the message makes it difficult to understand their message. I strongly recommend avoiding this place altogether.

This place has refused to call me back about an on going issue with my fridge that they have attempted to fix 3 times. I have left several messages for them to call me back yet they still haven’t done so. Do yourself a favor and call another repair shop these people are so unprofessional.

I usually dont write a review but I wanted to say that they went over and beyond to help me with my samsung stove. Every time I had a question they would get right back and try and help in any way they could! Thank you again! Amanda

Took them 3 visits, and my dishwasher was still not repaired! I highly do NOT recommend using this company! Customer service was also horrible!! I give 0 stars!

0 stars completely unprofessional they take you money and dissapear! They came to my house check my fridge that’s not cooling they told me they have to order the part and for the part to come it will be 5 day max .. they told me I have to pay half I paid 218$ I called them they don’t answer no more it’s been3 weeks

I Called for an appliance install, initially quoted $150 and after negotiating they agreed to do for $100. On the day of install, they sent me invoice for $100 through text message. After all work done, they asked me $150. If not given, they will remove the appliance installed. I gave $150 and shut the door.

Said I needed a washer pump and charged $244 to my cc. Only issue was the water was turned off.
Wanted $488 for repair. DONT USE..

What a ripoff. Do NOT call these people. Charged a flat fee to literally look at my 2 year old machine for two seconds and tell me if wasn't fixable. Didn't look at diagnostics, didn't even PLUG IT IN. And to add insult to injury, didn't wear masks when they came in my house. EDIT: and yes, I am sure it was your company and I am 100% sure your techs didn't wear masks. Also, I got the machine to work myself, and 1.5 years later, still running.

They came out and fixed my fridge that the previous appliance company could not figure out. Very nice people to deal with. Thank you so much for getting my fridge working properly!

I do NOT recommend this company. Scheduled a visit thru Lowes, set aside 4 hrs, no call no show. Set up a new date, set aside 4 hrs, no call no show. Absolutely horrendous. NOT recommended. Also required all the same info AGAIN that Lowes already had obtained.

Note: 5 stars are not for their service -- as I did not end up using this company. When I called, I left a voicemail, and they called me back to say they do not do dishwasher repairs any longer.

So my 5 stars are not for their service (I could not use them) -- but because they called me back - which they did not have to do.

Service appointment was scheduled with them through the extended warranty company. Was given a date and 4 hr time frame window. They never showed up. I called their office twice with no answer. Finally left message asking for someone to call me back and let me know if anyone was going to show up. Never heard back from them! I’ve read other bad reviews so seems like this company is horrible to deal with.

This is just a fraud company, if they call them a company, but technically , they are family owned, not a legal and professional company. We had made an appointment for our dryer venting system, they showed up for the first time and took our money, but they barely did anything to fix the venting, legitly, NOTHING. Then, they said they would give us change back on the second visit when they brought the equipment and the parts for the dryer, but this is where they disappeared, and never showed up, never gave us early notification that they would missed all three appointments that we made after the first two they cancelled on us. By the third time they did not show up at our house as we scheduled, I had feelings that we had been scammed because we called them back to confirm whether they were really gonna come, the guy named Brett answered phone and gave us the exact same excuses as the first two times when they duped the appointments. We knew right the way that they are must be a fraud "company", so we end up telling them that we no longer needed them. We actually bought our own parts for the dryer, watched on the Youtube video and fixed the problem ourselves and the total cost was only 40 dollars for the venting parts. So just beware of this New England Appliance Repair, they are not really company, not professionals, but more like a scam. If I there is a zero star button, I would really choose zero star instead one star.

Had an issue with my fridge that I had try to investigate on my own. Finally called New England Appliance to come out and repairman was so nice he listened to what I had researched and used to call Frigidaire Tech, and instead of replacing a motherboard and being hundreds of dollars found that it was a wire short and repaired it. The person was so nice and pleasant made my day, and the person on phone who i called and made appointment was also extremely pleasant. Would recommend them to anyone needing appliance help.

Had a broken dishwasher, scheduled an appt with them on the 24th of June gave me a window of 12-5, they never showed, never called, never texted. Three days later they text apologizing they're on vacation but can see me on July 11th. On July 10th after calling to confirm, they cancel on me. Beth is NOT REACHABLE! She claims she manages three lines but what she does is lets three line leave messages. DONT CALL THESE PEOPLE!! FIND A DIFFERENT COMPANY!!!!!

This company is spectacular! 10 STARS!!! They kept me informed, showed up with all the needed parts and fixed my ice maker quickly and efficiently. The technician really went the extra mile to properly fix the problem. Polite and neat work! Highly recommended!!

Their service tech totally misdiagnosed my refrigerator problem. I was forced to contact LG directly for "warranty" repair work. The LG repair tech agreed that the NEAR tech had misdiagnosed my fridge's problem and stated that I should contact them to request a service fee refund. I tried, but NEAR refused to even respond even after leaving many messages. I filed a complaint with the Better Business Bureau and NEAR finally responded but despite the fact that I provided all the documentation from LG they still refuse to issue a service fee refund. I will never use this company again and I have reported their poor service quality directly to LG.

I was pleased with the service I received from my technician. I live in a difficult to find area. Luckily he was familiar with it and found us with no issues. He was able to diagnose and fix the problem with my dryer pretty quickly. He was pleasant, friendly and knowledgeable in his trade. I have used this company before for warranty issues and have been happy each time. Thanks!