Reviews of local pros in Providence, Rhode Island

Zach came by and inspected the basement and my work of cleaning and drying the area. In the end he said that work by Servpro wasn't required and recommended a product that would help if any mold developed down the road. I commend him for his honesty and integrity and will surely call him in the future if our basement is flooded again... thanks Zach

We can’t thank the ServPro Team TMC out of Providence enough for the incredible work they did for a local family during a very difficult time. After experiencing some unforeseen hardship, this team came in with nothing but respect, dignity, and professionalism. From start to finish, they handled everything with care and precision.

A huge shoutout to Richard, Declan, Dominic, Zulma, Jessica, CJ and Brian and their team leader/liaison Igor each of them brought compassion, diligence, and grace to every step of the process. It was truly impressive to see how coordinated and committed they were. They treated the home like it was their own, and their efforts made a world of difference for this family.

We are deeply grateful for their hard work and would highly recommend Igor and his Servpro Team to anyone in need of restoration services. They are the definition of what it means to go above and beyond with incredible kindness and unparalleled professionalism.

ServPro responded to my water crisis immediately. The agent checked out the situation and offered a clear price for the work, work that the agent covered in detail. ServPro delivered everything it promised. The clean up was truly excellent. They eased my concern with the situation and in a short period of time they completed the work, returning my basement to mint condition. I give ServPro five stars for its professionalism and soothing response.

We had a sprinkler pipe fail in our Field House. The Servpro Providence Team was absolutely amazing! The woman in the office was quick to get the project manager out to the site. Zachary was very responsive and dispatched a crew within the hour. Once on site the crew got right to work cleaning up the water. Dominic, Rudy, Andre, Otto, Carlos, Wilson, Fredy, Miguel & Richard work diligently and respectfully throughout the clean up. I would highly recommend the Servpro Providence team for your emergency. Igor even came out at the end to make sure everything was done correctly and to both his and my standards.

Dominic and Zulma came out to deal with a water leak that had happened in my apartment. They were great! Answered all my questions and helped me get the apartment back together. They kept me informed of what they were doing the entire time. Would definitely recommend!

Adam, Nate, Jason F and Cameron did a fabulous job cleaning our flooded basement. Efficient, quick and polite, they were a pleasure to work with!

This was my first time dealing with a situation like this at my manufacturing plants, and I am glad Servpro was called in to help. Andre and Abner were absolutely amazing! They explained every step along the way, and answered any and all questions I had. Zach Caiden was an awesome team leader and was always very quick at handling any situations that came up. I would highly recommend this company to anyone going through a disaster. I hope I never see them again, but in a good way, thanks again fellas you got us back up and running quickly and efficiently, they cleaned up the place so we'll that even some of our longer term employees said "the place has never looked so clean" and one even said they had no idea what colors the original paint on the walls was. But you guys did it and brought the life back to a company that has been in business since 1888.

-Rudy
A.T. Wall Company's
Facilities Maintenance Technician.

Great experience with Servpro. Alyssa did a great job with managing all the work, and maintaining strong communication throughout the projects. Dominic and Zolma were also very pleasant to work with, and did a very thorough job on cleanup, really going the extra mile.

I would give 100 stars if I could. If you have any restoration needs, I would highly recommend them. From the first time I spoke to Servpro and every step after that has been great. Stephen DeMagistris, the Project Manager, is polite, up front with everything going on, always right there to answer any questions, just an overly really great guy to work with. My family is so appreciative of him and the Servpro team for helping us get our house restored.

All staff members were professional, precise in their explanations, courteous, timely, attentive to the condition of my home and personal items and left my home spotless. I was fully satisfied with the work Servpro performed!

Due to the collapse of a main sewer line on the east side of Providence, our basement was flooded with three inches of raw sewage. Servepro did an amazing job in getting it cleaned up quickly, damaged carpeting and wallboard ripped out, and other ruined items thrown in a dumpster ... all in two days time! Heavy duty dehumidifiers and air purifiers are running down there as I write this. Many thanks to Jason, Roberto and Clemente for getting on top of this situation quickly and efficiently.

Dominic, Zulma, Zach, and Christian were all absolutely amazing while we were going through a hot water tank break and water damage issues. They were helpful with questions, showed us what they did, very communicative, and cleaned up after themselves. They were a pleasure to work with during such a terrible time, and I’m thankful I called ServPro and had the chance to work with them.

The ServPro team did an outstanding job for us after a roof fire at out factory. Zach Carden & Abner Andres are a great team. They stayed focused on the project, kept us well informed and did excellent work. I highly recommend.

Professional, knowledgeable, thoough, friendly and service focused. Zach, Richard and Declan did a great job handling the response to our needed clean-up. I highly recommend Servpro of Providence when dealing with a disaster large or small.

My basement had a bit of water/sewer drainage from a clogged pipe that was backing up through my washing machine drain. Miguel Garay and Zulma Gonzalez from Servpro came right on time to clean. They explained in detail how they were going to clean it, what products they would use, and in the end did an amazing job. It puts my mind at ease knowing I don’t have to worry about any mess. They were very kind and professional and I would recommend them in the future.

Within 2 hrs. of calling SERVPRO, Zach arrived to inspect the basement that flooded due to our hot water heater failing at some time during the previous night. From that point, Zach explained what needed to be done and put everything in motion. By 4:30 the water had been removed and fans and dehumidifiers were running. Cleanup of damaged goods began the next morning. Richard and Declan were awesome to work with. By end of day they managed to turn our disaster back into an organized basement. Thank you Zach C, Richard (that sandwich was delicious), and Declan!!! Tom and Carol

This is a weird review to write, as I hope I never need their services again, because no one wants to have this type of work done in their property. But TRUST me, if a similar situation happens again, I can rest assured that Servpro will be the team to call to the rescue. Zulma and Dominic were amazing at their job, they were very mindful of everything, and checked in every time they had a question or when they needed to communicate with me. Long story short, the second unit in my property needed a level 3 biohazard cleaning after the passing of my elderly tenant in the property, they did an amazing job ensuring the cleaning was done properly.

I am extremely pleased with the work that Zach C.
, Andre, and Christian did in my house. They were very professional and knowledgeable about the damage done in my basement. I highly recommend their service.

Stephen DeMagistris did a great job as my Project Manager. He was very thorough, answered all my questions and worked with me to find a clean-up date that would work for my busy schedule as well as ServPro’s schedule. Hopefully, I never need these kind of clean-up services again. But if I do, I will be sure to use ServPro. Thank you!

Andre’, Declan, Tomas, and Zach were awesome in helping us clean up our basement after our water heater failed and flooded it. They did an excellent job!

Zack C, Adam, Nate, Jason & Cam were great!!! Our finish basement flooded. Extremely thourough regarding scope of work with us and the insurance company. On location immediately. Very good communicators.