Reviews of local pros in Smithfield, Rhode Island

So, Ernie arrived on time and came to service our really old boiler. He took his time servicing the unit and he can't believe that our 35+ year boiler is still working perfectly. I asked him a few questions about the units performance and he walked me through the trouble shooting. He was right and one thermostat was calling for heat and that is why the unit would run constantly at night even though all the other thermostats were off. Unlike some HVAC companies, they would tell us that we needed a new heating system but Ernie, was honest and said that the boiler is still working perfectly for its age!! Thank you for your honesty and reliability. Ernie you ROCK and we appreciate you!!

- The DeMoura's

Worst place to do business with, I have a boiler and water tank installed by wesco and paid $8,500 twelve years ago which is 4 times from average today I have a leak in the boiler I contacted the manufacturer they ask to have the installer to contact them wesco is punishing their customers if you don't buy oil from them at higher prices than competitors they will not do anything for you. Find a good company stand by their work you paid a lot of money for. NOT RECOMMEND IT

I have been using Wesco for oil delivery and furnace maintenance for over 10 years. Always on time. Always courteous and professional on the phone and in our home during servicing.

They had a guy at our house very, very early in the morning to fix the furnace when it broke one very cold day.

Wouldn't dream of using anyone else.

2nd year of using these guys. VERY happy with their service. They rushed out on my first order to help when I had no oil. Thanks very much for everything. To top it off, about 1/2 hour after I placed my order, I got a phone call from Adrian. She wanted me to know that I had a $35 credit on my account and they were going to give me 12 more gallons than I ordered and use the credit. I didn’t even know it existed. To me that’s great customer service.

Ordered oil through this company because everyone in my family, and my landlord suggested them. (12 households total, including me)

Ordered 150 gallons last month. $652.35. (more expensive than some other local oil companies, but my family liked this company so I wanted to also give them my business.)

This month i get an invoice in the mail for $220.71
Called to ask why, and first they told me I didn’t have enough money in my account at the time of purchase? I was confused because I was looking at my bank statement and had the full amount taken out, $652 and I have plenty of money in there so there’s no reason why it shouldn’t have worked.
Also I had placed the order on the phone and the gentleman told me that price, ran my card, and said it was all set.

After going back and forth a bit, The woman then looked up the invoice and found that I had indeed ordered and paid for 150 gallons…
But whoever came to pump my gas accidentally pumped 200 gallons.
I went back and forth with these people for at least 10 minutes telling them I don’t think it’s fair I have to pay for their mistake. Eventually they offered to lower the due amount to $200.
Only took off 20????
Because you made a mistake, I have to pay for it? Maybe make the guy who gave out the extra 50 gallons pay for it?????? Never in my life have I worked with a business that made a mistake, and then made the CUSTOMER pay for it..
My landlord is extremely off-put, as is my family.
You Just lost 12 customers. I truly hope that $200 is worth the thousandS of dollars you just lost in business every year from my friends family. HIGHLY do NOT recommend.

Showed up before the scheduled time, were rude to a contractor doing work in a different part of the house, cut the ceiling open after saying the week before that they wouldn’t have to open up the ceiling and then had the balls to leave the mess from the cut ceiling on the floor because they said they didn’t have a shop vac with them.
Unprofessional and unprepared.
There are better companies out there, stay away from Wesco.

If I could leave zero stars I would.
Had a boiler replaced emergently last year, and since have had nothing but trouble. Literally removed hundreds of dollars of copper pipes and took them!! Replaced with trash equipment that wasnt compatible with current system. Had them come out 3 times since, and service people had no idea what to do. Incompetent, uneducated workers. Don’t put your trust in Wesco. You will be disappointed. Still searching for competent workers if anyone has a recommendation

Been a Wesco customer for 20 years, excellent service, never really had to wait when I have needed them. Their "crew" is very personable and easy to work with as well. I am on automatic delivery and always can count on have oil when I need it! God Bless~~

Crooks! Charged me $325 for a $100 part that’s on top of the $189 an hr for labor. I understand mark up but 325% is just robbery and I think it’s been long enough that you can stop using covid as an excuse to rip people off! I’d rather set the little money I have left on fire to keep warm than to ever purchase another gallon of oil from this company.

We have been using Wesco for about 5 years now. They have always gone the extra mile for us as their customer plus they are super reliable but today is what really made me want to leave a review. I heard the truck coming down my driveway and when I peaked out my front window I saw the Wesco driver fixing my mini American flag that had fallen out of my planter. The ground is frozen right now but that didn't stop him from making sure it got back into the soil where it belonged. Thank you Wesco for your continued excellent service and patriotism.

Wesco Oil is a family run company that has the customer in mind. They are quick to react and very present to deal with.

I want to thank Matt and Brian for coming up with a solution for my leaking oil tank. They were always there to answer any questions and concerns I had. The tech Nick was great and followed up on his work. I have been with Wesco Oil for 25+ years and I can say that they are very loyal to there customers. I would never change oil company as Long as Matt and Brian are there. 5 STARS +++ John from Woonsocket

Horrific customer service… left me without oil over a long weekend after 20 years of business. Thankfully, I was able to establish an account with a reputable company. Do yourself a favor and find a reputable company before you have an emergency

I can not say enough about Awesome Wesco is !! My furnace went a few days before Christmas. Was a scary experience for my family we had get the kids out of bed and out of the house early in the morning ,call the fire dept . Wesco was at my door within an hour after the fire dept !! After inspection and being told we needed a new furnace just a few days before Christmas was horrible news ! I was told it would be impossible to get the job done before Christmas ,but......to my great surprise Carol called me to let me know Brian and his Amazing team would be at my house early Sat. morning to get my new furnace installed !! I think Carol was just as excited as I was <3 Carol called to check on my family and really to speed the process as much as possible . Appreciate her very much , Carol helped put me at ease in a scary situation ! Wesco pulled off what I thought was impossible ! Brian who was the main guy I dealt with was just Amazing through the entire experience . Very knowledgeable ,very professional . Brian went through my entire house to check for and address any issues big or small.Again I just can't say enough about Wesco. Great experience all around. I have always used Wesco since moving to the area a few years ago. Each and every time I have called and the service techs came to my house great experience always !! Wesco has definitely exceeded my expectations all around ! I want to add so much more to this review to let anyone reading this know you just can not go wrong with Wesco !! Best part is feeling good supporting a local family owned company !! This Christmas was one my family will never forget !!

Apparently Billy has been mentioned about being a drunk and messing up!!!!and leaving and not telling anyone...but he still remains employed.....you by far are the worst company!!!! And you don't honor your 24/7 emergency statement either....I live in a housing complex that had a contract with you guys.....and for years we've have gone without hot water for days and days...it the same situation every time....
Management calls you before 8 am you have nobody to come out that day next day you come you send the drunk who leaves without no communication.....and then told part needs to be ordered so now another day no hot water.....so then 3rd day supposedly hot water I'd restored at 3pm gotta wait 2 hrs for boiler to heat up......we where left with Luke warm water all weekend then again yesterday back to cold water again......company calls you it's almost 12 nobody has shown up while 36 families go without hot water......its unacceptable and we as residents have control over it.....if I was Management I'd end my contract and fund a better business you guys by far are the worse this happens minimum 1 to times a year....for several years now and everytime it goes the same way can't show then show up gotta order part then day 3 it's told it's fixed and it's not worst services ever

Wesco is a wonderful company to work with! I had been with the same oil company for 17 years and never received the level of care and attention that I receive from WESCO with every order. When my long term oil company would not deliver within 2 days during a bitterly cold week (unless I paid extra on top of the exorbitant prices I was already paying + a top dollar service contract) I called WESCO and they delivered the same day. Not only same day, but at a significantly lower price and with much better customer service. Easiest decision ever to ditch the company that did not value my business or my loyalty and switch to a company that understands the significance of both. Wesco can count on my business going forward.

I started buying oil from Discount Oil Brokers (a Wesco subsidiary) in 2008, and then transferred over to Wesco last year when I decided to go on a budget plan. I have been nothing but thrilled with the service and prices from both companies. They always deliver on time when requested, and the interactions I've had with their office staff have been very pleasant and helpful. Highly recommended. Try Wesco/Discount Oil Brokers. You won't be sorry.

I put in a furnace with them 2 years ago which we waited a few weeks for, in January. Last night, when it was -8 our furnace went. So, of course, we called them. The man that spoke to my husband was rude and told him, cause we hadn't gotten oil with them in a year( cause we shop around now, oil is expensive) we might see a technician Monday. Customer service is not a quality of theirs. Thank you, though we found a better company. They were there in an hour. By the way, they were pretty disgusted with you, too. I recommend no one do business with this company.

Great customer service from the owner/owner's daughter. We've even had our old oil tank collapse into the ground, on one extreme-cold, Christmas Eve, while my husband and I were working opposite 12 hour ICU shifts. They had a team come out emergently and took care of everything within hours!

I called wesco last week during the extreme cold weather, because although our next scheduled delivery was more than a week away, our oil level was just below 1/4 tank.
Obviously, concerned with these extremely cold temps, we asked for and did receive an earlier delivery.
I also needed to call for a tech because only one zone in our home was working. A kind young man came out and noticed that we had a frozen pipe and not to worry, as everything else looked fine.
It is a comfort and pleasure working with Wesco oil co.

Our family has been a discount oil customer for many years. Wesco Oil makes the deliveries. This past weekend, prior to the heavily anticipated first storm of the season, we placed an order. The driver that came out on Saturday morning was fabulous, he filled us with what was left in his truck. We were happy with whatever we would have received as we understand how busy this cold season becomes. He actually returned later and filled the remainder of our order. Thank you so much!!! Very grateful for your service!!