All reviews for The Window Source RI

Bob and crew from Window Source were great to deal with and were a well orchestrated team. They did an excellent and efficient installation job and were courteous, clean and informative in showing the operation of the new windows. Everything was done right with no issues and we would highly recommend Bob and his crew to others!
Nice product and great job guys 👍
Pete and Ruth Marafino
North Providence RI

We recently had all the windows in our home replaced by Window Source RI, and the entire experience exceeded our expectations from start to finish. The quality of the windows themselves is outstanding, but what truly set this company apart was the incredible installation team led by Bob.

Bob and his crew were the definition of professionalism. They arrived on time each day, communicated clearly about the process, and treated our home with genuine care and respect. It’s not often you come across a team that is not only highly skilled, but also so friendly and easy to work with. They made what could have been a stressful project feel smooth and even enjoyable.

Their attention to detail was especially impressive. Every window was installed with precision, and they took the time to ensure everything was perfectly aligned, sealed, and finished. They didn’t rush the job—instead, they focused on doing it right. You could tell they take pride in their work, and it shows in the final result.

Customer service was top-notch throughout the entire process. Bob and his crew were always happy to answer questions, explain what they were doing, and make sure we were completely satisfied at every step. They also left our home spotless at the end of each day, which we really appreciated.

If you’re considering replacing your windows, I can’t recommend Window Source RI highly enough—especially if you have the chance to work with Bob and his team. Their professionalism, friendliness, and commitment to excellence truly make them stand out.

Window Source was a great experience. Replaced 9 windows. Very professional, and polite. Job was done in a day. Reviewed the particulars of the new windows. Explained paperwork on windows guarantee. No mess left. Cleaned everything up and took away.

Great people to work with. We went through Mass save and they were very patient and understanding and made it happen for us, including applying for the rebates afterwards. Bob and his team installed our windows( 12 bedroom windows) and they we on time, fast and efficient. They even kept an eye on my cats, who escaped the room I had them locked in and let me know right away. Really kind and wonderful people; decent prices and quality work. We know who to call for our next set of windows we need to replace.

I had the Window Source install six basement windows for me, five hoppers and one dryer vent. Kevin and Cappy showed up on 7/1 as scheduled. They both did a beautiful job and were very personable. The dryer vent was a little too big, so a new one was ordered. Bobby and his crew showed up on 8/21, right on time to install the new one. They did a great job, and also were nice to talk to. Glad I had the Window Source install the windows for me. If the windows perform for me over the years as well as the installation went, I’m a happy camper. Highly recommend to friends and family!

I ordered a new slider and kitchen window. So pleased with my new windows! Anthony was wonderful to work with! Honest, didn’t feel scammed or pressured. Joe and Freddy did an amazing job with the installation!! Great team, great product!

I am very satisfied with 5 new basement windows that were installed today (June 30, 2025). The crew led by Joe Perto were on time, efficient & courteous. Although my house is 120 yrs old with an old foundation, the lead man, Joe, was careful to make sure the windows were secure and leakproof.
The only complaint I have is that the indoor cleanup could have been better.
I would not hesitate to recommend Window Source.

Terrible!!!

If you’re not interested in reading my whole review, I would summarize my experience by stating the window install from Window Source RI was unprofessional and sloppy. If you would like to understand why, please continue reading…

In the summer of 2020 I did a lot of research before selecting Window Source RI to replace by 6 basement hopper windows. Window Source RI had fantastic reviews and reasonable prices. They did not have the lowest price, but I assumed it was worth a bit more money to work with a reputable company with a long-established history and very positive online reviews. I am honestly shocked that the same company that installed my windows is associated with the near 5-star rating on Google. I wanted to share my experience so that others would be aware of the risk of a not so great experience.

The install team came in after completing multiple other jobs earlier in the day and were in a rush to get my job done and finish their day. They rushed the job and it showed. They broke 2 of the 6 windows during my install. 1 had broken glass and 1 had a broken frame (both from being dropped). Broken glass was left everywhere. Adhesive was left on the walls, floors, yard, washer, dryer, foundation, etc. The dryer vent in the window was misaligned and unusable. The dryer vent tube was broken and damaged beyond repair. I had to purchase a new dryer vent and repair their sloppy installation of the dryer vent. I also spent hours scrubbing the adhesive left all over my house.

I was told my 2 broken windows would be replaced within 1 week, but it ended up being about 8 weeks. The replacement windows went comparatively well. The windows were not damaged. A bit of a mess was left this time too, but not nearly as bad as the previous time. During the review of the install, I noted that 1 of the screens was missing (both most have actually been missing). They said they would add the screen on the way out. I went downstairs to check it out and realized the screen was still missing. The screen on the other replaced window must have been added, but the window I originally noted as missing had not. I ran upstairs to see if they were still outside in their truck. They had left but I saw them driving down the road a few houses down. I called them about the screen and they said they would turn right back around. After waiting outside in the cold for 15 minutes, I began to lose hope. I called the installer team member back and went straight to voicemail; I assume my number must have been blocked. I was already quite frustrated by all the shortcomings of the install, but lying to me about returning to my house was the “cherry on top” in terms of being completely unprofessional. I have no idea why you would tell a customer that you’re heading back to address an issue and then drive away. I called the owner and a screen was delivered to my house the following day.

As if the install issues weren’t bad enough, the quality of the windows is somewhat suspect. After a couple of months with the windows installed, I noticed dirt on the window sill. I expect the dirt ended up on the interior window sill as a result of dirt splashing up on the window during rain storms. I would expect that new windows would not allow dirt to come through. I’m not sure if this is inevitable with hopper windows or a function of poor manufacturing.

All in all, quite the disappointment. I would not recommend Window Source RI to anyone looking for a quality window installation.