TruGreen Lawn Care

Boiler Room Scam artist. I could not be more disappointed. Note, multi year client. Received the yearly phone call for our service. Based on financial considerations, I told them that I would renew if they kept the same price. No hard feelings if they could not and understood prices go up. Unfortunately, my situation changed and it makes a difference. After a minute or so, the sales rep comes back and says no problem. Good to go, let me put it on the credit card and we are all good. Well, come to find out, the weasel only put us in for front service, not sides or back. well, the back looks awful. I only found out when I happen to be home and I questioned the tech why he only did the front. I get a visit from a manager who tells me what happened. To meet my price,, they cut the service but did not tell me. That is stealing....... period. He agrees to an aeration and seeding to fix. Twice I take a day out of work to be there and twice I get a text saying they are not showing up. We are now at the point where this treatment won't make a difference and I will have to do it myself. STAY AWAY!!!! Mistakes happen but misrepresentation and bait and switch is stealing. PERIOD!!! You cannot get anyone on the phone, just women working from home as customer service. Filing a claim with RI Attorney General's office. Probably won't get me anywhere but at least I will go on record.

UPDATE: Received a call from customer service and they arranged to have a aeration and seeding with a grub service to follow. This was to repair the damage done by no treatment in the backyard. Again, front looked great because it was treated. I give kudos to the customer service person who took the time to do multiple follow ups to make sure the treatment was done. I will reserve amending the rating until we see the results of this work. Again, be very careful when talk to any sales person at Tru Green and make sure you are getting what you are paying for. It is behavior like this that gives sales people a bad rap.

Stay Tuned.

Update. They did repair the damage. I went with them again but make sure I get what I expect. The tech that comes is a young woman. Conscientious and listens and address issues. So far so good. Always trust but verify!

After our initial contract we had an issue with services being provided that weren’t scheduled. They then billed us for those services. After we contacted them about this, over three months 3 different reps promised to get this resolved. It still hasn’t been resolved and we will not be continuing services with them. They get a zero rating!!!

Spoke to Hunter about what he did to resolve my lawn issue. I was very comfortable with his explanation and expertise.