Appliance Repair reviews in West Warwick, Rhode Island

Great to work with

Services are great. quality work

Rude and doesn't return phone calls, probably because no one answers the phone

MY FRIDGE was not cooling and Randy came and fixed the issue. Very professional

Great customer services. Great on response time. I have used them multiple times and have never been disappointed!

Website says live person answers the phone! I called 7 times on different days and always got an answering machine, they never returned my call, I then emailed them and again no response! Clowns

Quick and affordable service! Thank you for fixing our washing machine!

Quick, efficient service. Repairs handled professionally and at a very fair price. Highly recommend.

They came to service my refrigerator and the circuit board was failing. The site they looked on didn’t have what we needed so they said the office would contact us. All seems good no contact was ever made!!!! Called them several times no call back!! So now my fridge died and had so scramble to get a new one! Don’t trust this company they come find the problem to get there initial fee and then there is no fallow up!!!!!! Please do yourself the favor and don’t use this company

Had a problem with our dryer. Randy came and solved the issue quickly and efficiently. Very professional. Would highly recommend this business. Thank you!

Our washer broke on a Monday, we called Monday afternoon, they came the NEXT DAY, and repaired it. Professional, friendly, and explained exactly what happened. Highly recommended.

Placed a call for my Kenmore washer got next day service and repair when Sears service wasn't available for four 7 days more. Tech was informative clean and courteous. I will use them again if I ever need them.

I called yesterday afternoon for a problem with my seven-year-old Kenmore refrigerator. They set up an appointment for today, and Frank came within the promised 3-hour window of time. Everything got fixed, fridge is back to running normally, and Frank was as professional and friendly as could be. Highly recommend. :-)

Their website states they service Dyson vacuums, when I called and spoke to the woman that answered, she stated that they don’t. I pointed her back to their website where it clearly stated that they do service Dyson vacuums. She said she would check with the technician and call me back….no return call, so I called again the next day and left a message…no return call. Poor customer service and will not be using them in the future.

Needed someone to install a new oven element ASAP. Husband called Appliance Master on Monday. Was able to get an appointment on Wednesday between 11AM & 2PM. Randy came at 12:30. I explained the problem with the oven and told him that I bought a replacement element and my husband tried to install it but had trouble. Randy immediately recognized the issue and resolved it in 30 minutes and the service is warrantied for 90 days. He was very professional and courteous.

Appliance Master is a top notch company and offers customer service and expertise that is otherwise hard to find these days. They were recommended to me by a mutual contact about 5 years ago when I was having an issue with my refrigerator which another company was unable to resolve. Randy (the owner) was on time, diagnosed the issue and after the parts came in, was able to fix the "unfixable" without a problem! About a year later, the hot water was not filling in my washing machine and I attempted to troubleshoot, but could not fix on my own. I called Appliance Master, spoke with Pam who was extremely polite, professional and kind. An appt was scheduled for the same day and once again Randy was able to diagnose the issue quickly and replaced the hot water solenoid valve. Recently I had an issue with my dishwasher and Randy was very honest and advised me it was a bad control panel, which would be a costly repair. He recommended I purchase a new unit, as the cost would not be worth fixing, in his opinion. Most companies would not have thought twice about pushing me in the other direction and going forward with the costly repair, but not Appliance Master! This is what impressed me most. I can honestly say that Appliance Master brought back my faith in small business appliance repair and I would absolutely recommend them to any customer looking for an honest, experienced and trustworthy company.

I placed a service call on Tuesday 11/6 about 9:30am. Call was answered promptly and an appointment was scheduled for Wednesday 11/7 for a 12-3 service call. What a shock to be scheduled the next day! Received call on Wednesday 11/7 at 11:07 am. Randy (Technician) was ahead of schedule and could arrive earlier than expected if I'd like. Randy was very polite. I explained that oven didn't light. He hooked up meter to the ignitor and found it faulty (even though it was glowing). He found part on truck. Quoted me install price. He was in and out in 45 minutes. I have a working oven again! Thank you Randy and Appliance Master!

Today Randy fixed my chest freezer and did a great job, as usual! My 28-year-old freezer is running great again AND, unasked, he tightened my lid's hinges, and replaced a couple screws.
I've had this company repair other things over the last several years, and I'm so glad they're nearby. They sometimes come the same day you call, but always asap and on time.

Great experience with Randy from Appliance Masters. I made an appointment online Monday night as it was after hours for that Thursday. Earlier appointments were available but I had work conflicts so this was the first appointment that worked for my schedule. I received a call the next morning to confirm my 3 hour window of 11-2. Received a text on Thursday at 11:15 that Randy was en route, he arrived about 10 minutes later. He diagnosed the issue quickly and gave me a quote. He didn’t have the part he needed on hand but ordered the part and put me on the schedule for Monday. That was the weekend of the hurricane so we had to reschedule for Tuesday. I received my en route text on Tuesday, he arrived shortly after and fixed my fridge quickly.

Loved the convenience of booking online and the text updates and reminders. He took a credit card on the spot so no calling the main office to give the number over the phone. He took care to wipe his feet before coming in the house. This might be a weird comment and maybe it’s just me but I’ve had some interesting characters show up at my house from other repair companies. Randy was easy to talk to, answered all my questions and I mean this as a compliment was just a normal guy.

Randy was great! Came and fixed my dishwasher. Diagnosis and labor charge was VERY reasonable. Got text messages confirming the appointment and when he was on his way. Arrived on-time. Only negative is that no one answers the phone when you call, you have to leave a message. They do call back promptly though. Overall a wonderful experience.