PrairieSons

Needed service on our furnace after hours on a weekend and within an hour someone was there to help! Had the issue resolved quickly and professionally. Highly recommend!!!

PrairieSons, Inc. installed a new A/C and we couldn’t be happier with the quality of work and customer service. Excellent organization, and would recommend them to any person or business for HVAC and plumbing needs.

Hands down the worst experience I have ever had with a company. I wish I could give them negative stars.

My parents AC unit broke and was blowing hot air throughout the house. My father, who can barely speak or read in English, called and asked for somebody to come out and take a look since I was not available to schedule something for them. Not only did Prairie Sons not mention that they charge $100 per hour for an estimate, the person they sent charged them for TWO hours of work and did not explain any of the paperwork he made my father sign. Again, my father can barely speak or read in English. So he had no idea what he was signing. More on this later.

The individual that came out charged them for TWO hours! This does not make any sense because when I spoke with my father he said he was only there for 20 minutes, so I am a little confused by their time management practices. That same person also recommended that my parents replace the unit, which did not actually need to be replaced. Later, they sent me a quote with parts to replace the outside AC unit. They quoted my parents at $3,400 for a trash unit. How do I know it is trash? Because I called multiple HVAC companies in the area and each one said they do not install 13 seer outside units.

When my parents received the invoice for $200 , I called to see why it was so expensive. The lady that picked up the phone was very rude when I began explaining the situation. She had no sympathy that my parents had no idea what they had gotten themselves into, and offered no help. I tried to explain to her that every other HVAC place that I called made sure I was aware that there was a fee associated with having somebody come out. Inspection fees typically ranged from $50-80, not $100, and not one person said they would be there for TWO hours inspecting the unit. Every single company said the inspection would take less than an hour. When I asked her why nobody told my father about the fees or the amount of time it would take, she said that nobody cares how much it costs when you need something replaced. People typically just want it done. To me, that is absurd because all the other companies that I contacted made sure I was aware of possible costs and time.

All in all, I will never recommend this company to anybody I know. I would rather learn the skills myself and do whatever is necessary before getting ripped off and lied to by this place.