Reviews of local pros in Alcoa, Tennessee

Charles Dillon does an exceptional job and is very customer service oriented. He is top-notch!!! The challenge with TruGreen is their customer service line- unfriendly, don’t understand the treatments for services, unable to schedule customers or connect them with the local office, they also falsely stated that TG does not work on Fridays and Saturday which Charles Dillion corrected. TG needs to do a better scheduling of customers with the Tree and Shrub service throughout the year like they do for the Lawn Service. Perhaps have exceptional employees like Charles Dillion assist in training you 800 call center employees!!

Donald did an outstanding job! Took the time and effort to do the job right and completely, just the way I expected. He did a great job!

Our technician was very thorough and competent. He is courteous and professional as well. In previous years I got a text the day before and again upon arrival for treatment that I didn’t receive today. If I know you are coming I can open my gates and bring my dog inside. Please let me know next time so I can be prepared for all our benefit. Thanks!

We are very pleased with TruGreen’s service. Our account rep Brenda is very knowledgeable & responsive.The techs are always friendly & informative. The TruGreen app has been helpful in tracking services, billings as well as having summaries & suggestions.
They also uphold their re treatment guarantee as we have had some stubborn weeds.
Highly recommend

Phillip, our service technician, is extremely knowledgeable and very attentive to our yard and our specific needs. I highly recommend Tru Green for lawn care services.

Stay away FAR away from this company. They don't even deserve 1 star. They are unresponsive and lie to their customers. You can't speak to anyone in the local office - it all gets routed to customer service where they continue to lie and tell you things you want to hear, but it's never correct information. I've been trying to cancel my service with them for 3 weeks. I'm told my account is cancelled (although nobody can send me anything in writing that it is) but they keep sending techs out to try and treat my now dead grass. Trust me, look at other local companies - they will do a far better job than anything TruGreen has to offer.

Excellent service. Caleb Brooks was professional and explained what he was applying during this service visit.

Extremely pleased with the results I get from using TruGreen the past three years. Lawn never looked better. The TruGreen Specialist Philip always does a great job and attention to detail.

Gabe did an outstanding job at my house. At first I wasn’t sure what he was going to do. He explained everything clearly and I informed him of the locations that were the most likely areas for mosquitoes. I was on the back porch and he covered everything we initially discussed. Great job!!!
Doug Rose

This is what you get when you contract with TruGreen out of Alcoa, TN. Seeding and aeration got delayed until November last year, so no wonder we have patches all over our yard. Not to mention their customer service is like talking to a black hole where Managers are conveniently not available or unable to call us to discuss our concerns. DO NOT CONTRACT WITH THIS COMPANY!

I get compliments on my yard all the time, from delivery people, whenever I have workers at my house and people just driving through the neighborhood. My specialist, TJ Wilson is professional and friendly and he does an excellent job. He always answers any questions or concerns I have about my yard.

My lawn has never looked better and I just received my second treatment today. I spent hundreds and hundreds of dollars each year fighting the weeds on my half acre lot. For whatever reason, Scott’s and other big names just weren’t doing the job they used to do. So I tried Trugreen. I am very satisfied. Most important, my wife is happy too.

Truegreen specialist are one of a kind along with customer service! Today we received a specialist who ALSO took the time to fill our dog’s water dish with clean water. That is the kind of care you rarely see nowadays and speaks volumes.

The worst. Don't bother using. The first trip out to my property the guy didn't know what area of the yard to treat. I explained to him the area and notified the office to correct this on the next trip out. The office said they would correct it. The very next week (next visit) another person showed up to apply another treatment but sat in his truck for 15 minutes and walked up to the side of my house where the cameras would not see him. Two minutes later he walks past the camera to his truck and left. The spreader he was using had a full load and it was still full when he left. I noticed it in the video when he walked under the camera to the yard and when he left. I canceled my service because I should not have to micro manage a simply service/treatment. They can't even get started without missing up.

Great experience. Had a concern that was addressed kindly and professionally. I am very pleased with customer service and the on-site specialist. My service was aeration and seeding.

TruGreen specialist Dylan Brown did an excellent job applying treatment to our yard and providing suggestions on making it better.

I signed up for 7 months of lawn care, an aeration with seed and fertilizer, and one lime treatment. It's been 8 months and is now spring time. My yard looks worse than before they started.

We live in Loudon and Trugreen has the worst service and performance of their product. We had to pay almost $800 up front for a years worth of service and they told us they haven't been here since June and every time they say they are coming out nobody shows, nobody calls. My wife calls them back, we get the run around, not sure why you got "bumped", etc. My wife works from home and has never seen them here, so I'm sure we got scammed as our yard is full of weeds and crab grass, it's terrible. Find another company, these guys are the worst and we want our $800 returned!!!!!!!!!!

I am not a customer of TruGreen. They came and serviced my yard by accident. The ironic part is that the technician put the TruGreen yard marker right next to the wrong address. He proceeded to spill a large amount of granular (Nitrogen, Phosphorus and Potassium) in a concentrated area in my small backyard. This caused my perfectly green yard to die in that spot. I have called 4 times and keep getting the run around. Do not use them. They are incompetent. They not only serviced the wrong yard but they did it wrong. My perfectly green yard now has a huge burn spot.

they leave a big mess at all of my customers yards. No attempt to clean up. All of the yards they treat in my area, look horrible and are full of weeds. Do not use them if you actually want your yard to look nice

The team explained all of the service they provided today / aeration and oversees. We discussed another section of grass and they examined and determined it seems to be responding to a weed kill that was performed 2 weeks previously. Very personable and patient with any questions we had for them.