Appliance Repair reviews in Bartlett, Tennessee

Tony did a great job

Scheduled quickly and resolved efficiently, highly recommend!

Overpriced and shady management adds fees without explanation before hand. Cost 65% more than was quoted.

Atech was very efficient and professional. I will definitely use them for future requests. Keep up the good work!

Came early, communicated well through the process and fixed the problem

Tony Nguyen is awesome. I love the service from him and Atech. Tony has been taking good care of our repairs for years.

DO NOT CALL.

The labor rates are misrepresented, impossible to get in touch with someone, spent a literal month trying to follow up to get work done and no one had a single idea about what work we were even calling about.

Pretty sure it is just a vampire company that does the bare minimum and then over charges without explanation.

If I could rate lower than 1 star I would.

I hired this company to diagnose and fix our commercial dishwasher that was not working. When I called to request service, they had someone out the same day (that rarely happens). They were able to quickly figure out the issue, overnight a part (expensive but worth it), and fix the issue all within 2 days. That was amazing for a business that heavily relies on that dishwasher. A different company in the city came before ATECH and couldn't figure out the problem whatsoever and was simply a scam to charge your credit card. ATECH was professional and had me approve all invoices before charging my card. I appreciated their prompt work and professionalism handling the billing. I would recommend them based on this experience.

My worst experience ever! I made a service call on Jan 9, 2024 for repair service on a commercial refrigerator that was not cooling. The technician was very inexperienced. He was there for two hours. He charged $500 plus for diagnostics and trip fee. He gave us an additional quote of $1100 plus to fix the issue. By the way, I bought the cooler for $1500 and so I declined their offer to fix my issue.

I technician from another company came two days later and fixed the issue for $200 flat in less than an hour.

Saying that I mad is an understatement. This company is a fraud. Never again!

Tony is a great repairman!! He always provides quick, excellent service

We’ve been partnering with ATECH for years. The whole Memphis team is fantastic. Tony is by far the best technician on staff. I always hope he shows up when we have a service call. He’s a great guy and is very knowledgeable about everything he puts his hands on.!

Very nice man he went above and beyond I will definitely recommend to others! The service was very quick and a fair price!

The teck was super nice. They made 5 trips to get my steamer fixed. THEY DID NOT GIVE ÙP. It was a challenge but they worked thru it and got it fixed. I would recommend them and will use them again. Thank you so much for making my days easier. James Williams DSD

I would look for other options before going with ATECH, unless you’re okay with paying over $155 an hour for someone to come just make a diagnosis. we were charged $400 just for someone to come and take 10 minutes to diagnose and go sit in their truck to call for a part. NOT EVEN TO FIX THE PROBLEM, which is $100 part and they want to charge $900 to come fix that. not to mention, this was the 4th time with the same fridge in the past 3 months they have been out here to work on and we are still having problems. fortunately the first 3 were covered under warranty, lucky for them, this last trip was not under warranty and now we are being charged $400 just to come diagnose it. soooo I would shop around or at least figure out the problem before they charge you $400 to tell you the problem.

Antonio provides top-notch service. He’s knowledgeable, efficient, and truly considerate in how he works. His professionalism and expertise are a breath of fresh air—clearly the result of years of experience in the field. If you’re looking for someone reliable and skilled, you won’t regret reaching out to him.

I have used this company twice in the past, and they did a great job fixing my stove and dryer. Timothy and John were my technicians, and they were honest, professional, and got the job done. I'll use them again if needed.

Absolutely a great place to get parts. They are the nicest and most helpful people you could ask for. Been there a few times for my dryer parts for an old Kenmore that is still going. A top notch quality business.

The receptionist was friendly and knowledgeable about my range parts. I was running late that day, but they stayed opened for me so I could purchase my part. The data entry clerk was so sweet and she knew all about parts, too. I have one more part for my electric range.... They will be seeing me soon! Thanks A- Plus Appliances and Repair.

Excellent customer service. Brett did a fantastic job on the repair: fast and super courteous. 5 STARS!

My Viking fridge wasn't cooling. I called the 'authorized Viking appliance' company in this area and their tech came out to see what the problem was. After looking at it, he said "no freon and $3,000 to fix it".

So I called A Plus Appliance for a second opinion. Glenn came out, on time, and called me 30 minutes prior to let me know he was on his way. Very professional, knowledgeable and he got right to it. After replacing the defrost timer which certainly needed to be done, he diagnosed low freon (not no freon), charged it up and put it all back together for $250.

I can't heap enough praise on A Plus Appliance and Glenn Brooks (the service technician). I would recommend anyone to use this combination if you have appliance repair needs.

Called another repair shop and the girl just kept saying over and over "im not a tech. But i can put a work order in." but here they were willing to chat and made a few suggestions i could try at home first before paying for a service call. As a first time homeowner i veru much am pleased with their helpfulness. I know who to call the next and who to avoid!