Plumbing reviews in Bartlett, Tennessee

Very professional

Awesome place.

Great folks. Great products. Great service.

Visits here are by appointment only. I was sent there by my contractor. They're super.

This plumbing house has everything and never run out. Really like to call in material list and when I get there always ready.

Employee answered all my questions and had all the hardware that I needed for my project. Even though I am not a pro, I was able to get the same level of service as a pro.

The best place for plumbing parts and equipment used these guys for the last ten years, excellent customer service and positive atitudes!!!

Hands-down, our go to Plumbing SupplyHouse! Solid group of guys willing to help and always willing to go the extra mile for us. Wish I could give more than five stars, the best company and group of guys around.

These guys are flipflop. They refused to honor warranty claim and said one thing on the phone and flipped 360deg on driving there. Not even apologies for flipping. Flat out rude on top of that.
Simply took my business elsewhere where I got treated well with professionalism.

We are a local custom home builder who used to build spec homes. Our plumber would get fixtures and supplies from Winnelson. So when we started building custom homes, we sent our clients there to pick out their plumbing fixtures. After a while, Kathy started losing a couple of our clients’ orders and then even tried to blame us as the builder. I called to confront her about it, and she still tried to blame us. So I then called her manager, and I was basically told that they’d had complaints about her but were unable to do anything about it. That typically means the person causing the problems is related to or connected to the owner somehow. So we stopped sending clients there. Fast forward a few years. We have another client who needed to lower her plumbing fixture budget a little, so I sent her Winnelson’s number. They are usually the cheapest. When she called to schedule an appointment, Kathy told my client that we don’t do business with them and to call one of their competitors! My client relayed this to us, so I called and asked to speak to the manager again. I was sent to David (who I learned also happens to be the owner.) I explained why I was calling, and David basically asked me why I was calling again if I told Kathy a few years ago that they lost our business. I told him I had hoped that maybe someone would’ve cared that they were losing business and some changes would’ve been made. He told me that I had gotten my “pound of flesh,” which was basically his way of saying he could care less. This tells me that Kathy is basically someone related to him or connected to him in some sort of way. How unprofessional. I have learned from another source that David has said he will close the showroom when Kathy retires. It’s so unfortunate that David doesn’t care that he is losing business. Maybe that’s the reason their prices are usually lower. Unfortunately for them, lower prices don’t always beat out good customer service.

They do great work!! Very reasonable!! Very professional

I love these people!
They are excellent repairmen, and are very courteous.
I highly recommend Ray Baker Plumbing.

I am so pleased with the professionalism and honesty of this company and its employees. I enthusiastically recommend the Ray Baker Heating and Plumbing Company.

The people who took over Ray Baker's are called Patton or something. I scheduled an appointment, but they never showed up.

This company has serviced all our heating (including a boiler) and air and plumbing for years. Very reasonable and honest. I highly recommend!

These guys are my go to for not only my traditional heating and ac units, but also for my very very very ancient midtown boiler. They are super fast to respond, reasonably priced, but most importantly every tech they ve sent has been polite and extremely knowledgeable about the equipment they are working on. I am so happy to have found Baker!

Installed HVAC 10 years ago, called Aug 19th to renew service/maintenance contract and no response in 3 weeks. Totally unhelpful in selecting a new thermostat, only wanted to bash and say folks have issues. I was trying to get them to recommend a thermostat that I would buy from them. Will never give them another dollar of business.

So I originally found this company on Angie's list about 7 years ago. They have been my go to guys ever since. Super professional, reasonably priced. Very nice people to work with. Never felt uncomfortable when anyone was in my home.

I'd give them a try and see if my review holds up!

I've used them exclusively for 23 years, but they recently replaced a water heater for me and the entire experience has been a bad one. They cut a hole in my ceiling and didn't tell me they wouldn't replace it until after the new heater was installed. Then, when the office staff called to schedule the code inspection I was given a date and waited all day with no code inspector arriving. I called the plumber the next day and was told they called me (no call or message recorded on my phone) 2 weeks ago to let me know the code inspectors don't do water heaters on Mondays or Tuesdays (my appt. was on a Monday) and it was really hard to get an appointment made for an inspection. I called the inspector's myself and they laughed when I told them the excuse I was given and said that was absolutely false, they do inspections on water heaters Mon-Fri. So I asked if I could make my own appointment and cut out the plumber. They gave me the permit number and other information to schedule an appointment myself and I did it in under 5 minutes with no problem whatsoever. Needless to say, I will not use Ray Baker again. They lied to me and were inherently inept at the way they handled the situation. It's disappointing, especially after 23 years of good service.

Have had Ray Baker Plumbing out to our house twice now, and both times they were fast, friendly, decently priced, and honest. The plumber could have easily convinced me that more work was necessary (I know next to nothing about plumbing), but he assured me that the problem was minor and easily fixed. HIGHLY recommended.

Very on time helpful cordial and efficient. Happy it work with them soon to replace our faucet and take care of our sink!