Water Damage Restoration reviews in Bartlett, Tennessee

Mason did a fantastic job. He left everything nice and clean. He even maintained amazing communication on all ends. Thank you!

The team was very efficient and fast. Gregarious Chacin and Edwin Rincom were great. We used translation on our phones. It would be better if they knew English though.

Sydney Diaz did an amazing cleaning job — very professional!

Do NOT recommend putting your trust in this company! Came home from vacation to find our house flooded. Was told numerous times they would pack our belongings and take good care of us. Found four specific items to be missing after we moved everything back in. Called the company after we realized what had happened and cannot get a representative to call me back to even speak with me. Just want our items either replaced or the $400 to replace ourselves!!! These were gifts with sentimental value attached and we trusted them!

Margarita and her crew did a great job renewing my house after my roof started leaking and my upstairs plumbing went out of wack. thank ya'll so much!

If there are zero or negative to give I would.
I know about them through my home insurance and they are expensive, not clean and inconvenient. My kitchen fire restoration experience was the worst ever and this isn’t my first time working with restoration/repair/construction companies. I do not recommend them. I know I will have done a better job as a DIY. The amount of times I had to call to get updated was very irritating. I won’t be using them next time.

Mr. Gustavo and his Servpro team were at my house doing a demolition. Everything was fine. I really liked how clean everything was.

You did a very good job. Very clean job. I highly recommend you to do work for others. Very kind and professional.

Krisheila did an outstanding job! Her dedication , attention to detail , and professionalism truly stood out. Excellent work

Scott came to my home on today and was very friendly and helpful. He took his time and went through my home and made sure that I will be receiving the best service that they can possibly give me. I felt comfortable talking with him and I look forward to the work that will be completed in my house.

Scott came to our house this week and knew exactly what the issue was. He was very knowledgeable and explained things very well. Even though we have mold in our house, I feel relaxed after he explained the cleaning process and that ServPro will get the job done and in a timely manner.

Jd, Gustavo, David, and Kevin did a great job returning all my things from storage after my home had water damage.

Good morning, very grateful to the company Servpro for their attention and quality in their work development and please add a special credit to their employee Yondry Niño, excellent performance, good attention and communication when serving their clients, total leadership, efficiency, greetings, blessings, excellent work, young man, thank you.

Hello, thank you very much for your great work and for the staff. I found your staff very friendly, especially Krisheila Garcia. A very good team.

Gregorio Chacin did a great job on the water mitigation at my house. He was thorough and courteous. The work was done quickly and professionally.

I was originally impressed with the pack out and move back process. However, now that the service has been completed and I've been billed, my opinion has changed drastically.

I worked with this company through my insurance provider after a neighboring apartment caught fire and damaged some of my things. the quote that was sent to my insurance for cleaning of my items from smoke damage came in at around $10,500. After everything was said and done, the bill for just the pack out and cleaning process was $15,100!? How you have that much of a discrepancy is beyond me but my insurance was paying for it so I wasn't too concerned.

Fast forward to the move back process. everything was moved in in a timely manner and they even assembled a couple things at my request. As I was unpacking my things over the next week or so, I found quite a few damaged items that were not included on the non salvage report that was sent to my insurance. When I asked about that, the response given was "we forgot to put them on there." it took 2 weeks of me hounding them to get the updated list. Not to mention, they also charged me a cleaning fee for each non salvageable item which they kept...

I also noticed that while unpacking, they massively over wrapped items. For instance, a pack of AAA batteries was wrapped individually in 6 layers of paper and tape. Huge waste of packing materials (that my insurance has to pay for which also cuts into my funds for replacing my non salvageable things.) for such an insignificant item and there were countless items done this way.

After all this, I requested to see the final bill for the move back and storage before they sent it to my insurance. To my horror, insurance found numerous line items on that bill for services not performed, materials not used etc. When I asked about this, their response was, " we don't normally send bills to the customer directly, we usually just deal with insurance."

The problem with this is that as long as the bill amount is within your policy limit, the insurance is gonna pay it. Im sure they don't go over these bills with a fine tooth comb like I did.

When I got the corrected bill, they fixed the issues I brought up but now there's a mysterious $500 charge that wasn't there before that they also "forgot" to add.

Seems to me like they are really ripping off insurance companies by inflating bills and adding things that weren't actually done thinking that no one will catch it.

The only good part about this experience was the efficiency of the workers that did the pack out and move back.

I do not recommend using these people, but if you do... make sure to pay close attention to the bill vs services rendered so you don't get taken advantage of like I did.

Serve Pro has been incredibly efficient since the first phone call. Scott was professional, knowledgeable, and thorough during the consultation. He got to work quickly assessing our needs I was able to fully explain details and ask questions. I felt heard and understood. Highly recommend.

We had significant water damage to our home after the heavy rainstorm on June 30, 2025, and Servpro was an absolute lifesaver. From the moment they arrived, their team showed professionalism, urgency, and true care for our situation.

A special shout-out to Gregorio Chacin and Edwin Rincom — their work was nothing short of outstanding. They were courteous, efficient, and incredibly thorough. They kept us informed every step of the way and treated our home as if it were their own. Their attention to detail and dedication truly set them apart.

“Norvanys and her team did an amazing job in my home after a water leak. They arrived quickly, were very professional, and left everything spotless. They explained the entire process step by step and worked efficiently. Highly recommended!”

Thanks to the Servpro team and Yondry Niño for the great demolition work they did on my house. I recommend them.

Norvanys not only did a great technical job, but she was also kind, respectful, and attentive throughout the entire process. She patiently explained each step. Thanks to her, my experience with SERVPRO was excellent.