Blue Haven Pools & Spas

These guys build our pool in Gallatin Tennessee and the project is still not 100% finished I have a waterfall that still leaks they have damaged my stained concrete while trying to clean the coping with muriatic acid and didn't even bother to neutralize the acid afterwards causing damage to the stained concrete the pool is not even 6 months and we all already have cracks in the decking I have complained multiple times and now I am just being ghosted by them have had to take my issues to my professional local pool builder these guys are all nice and friendly until you give him that last check and then it's ghost time if you have any issues might as well take care of them before you hand them that last paycheck cuz otherwise you'll never hear from them again I have to redo my low voltage lighting because they didn't even bury it an inch the ground the first time I tried to mow it pulled out the wire that wasn't even buried these guys don't even bother to open the pool for you they just give you a list of directions for you to do having to go to the pool store and having your water tested every day for the first 21 days which is something that my local pool builder was very surprised as they turn over the pool 100% finished.

4/23/26 we are now getting gosted them Andrew and his team. Now the heater does not work the waterfall still not fixed and so on. Not only they did not finish but now I can't even get my warranty done. I had to go the Swim Word in Gallatin to look at it but since they don't sell Hayward the process to repair is slow and its more money out of my pocket. I think at this point we will end up in court most likely, I think that is the only way we are going to get answers. Ill keep you posted.

Andrew did an amazing job on designing and building a pool and jacuzzi of my dreams. The finished product is gorgeous 💕

Blue Haven has been wonderful to work with. The staff is so knowledgeable and the installers have been great. Can’t wait for the 1st swim