Water Damage Restoration reviews in Brentwood, Tennessee

We had 2 sewage back ups in a 5 day period and Servpro was extremely responsive and did a fantastic job on such a big mess. They were punctual, professional and made it much easier for us to reopen in a timely manner. I will definitely use them again in the future.

Charlie and Ramon were great! Quick and responsive on initial call in. Daily moisture reading even on weekends. Always called ahead prior to arrival.

Coming home from vacation in Florida we enter our house and water is coming through the ceilings. Immediate attention was required and after first remediation team showed up and basically did nothing, I called ServPro and they responded immediately. Professional attitude, attention to details and keeping me informed on every step of the way. I highly recommend ServPro if you ever experience a water emergency.

Dj and Jamison came out to continue the remediation work on our crawlspace. They were professional, and made sure that I was informed on progress. Good job.

We had an HVAC technician come out and said we had standing water in our crawlspace and needed to call Servpro to remove the water. The water was due to a storm so the representative from Servpro was very upfront and honest. He said they could have done work but the water was almost dried out and saved us a lot of money. Highly recommend.

Tony and DJ arrived promptly and were quick to assess, clean and set up equipment to get our issue resolved. They explained things thoroughly and were very nice to deal with.

ServPro did a fantastic job of cleaning our home after a small fire! Mary Jo, Kenny, Madison, Taylor, and many more great people arrived on time, cleaned and cleaned, and were unfailingly cheerful, kind, and informative. They wiped down surfaces, scrubbed walls, cleaned carpets and ductwork and set up ozone machines to remove smoke from the entire upstairs. Then Peter guided me through figuring out the insurance! Thank you all, so much!

ServPro was called in to respond to an incident that was caused by flooding that affected two floors of a state building. The way this team responded to the high profile client status, immediate needs and result requirements, was beyond expectations. The team worked diligently for over three weeks; with constant communication and attention to detail. Their follow up, ability to perform multiple tasks AND finish the job to 100% satisfaction was an exceptional outcome.

These guys are the biggest cheats. I would give them 0 stars if I could. They gave me an estimate of $1200 to do water damage restoration in our house. They came bringing faulty equipment that actually made the problem worse. They then billed me for their mistake and for services which they did not do. I got a bill for $3500 - 3 times what they quoted. They were deceitful and unresponsive for much of my experience. Anyone has to be better than these guys.
UPDATE: After I marked up their bill to show them what I should pay for and what they should pay for, they agreed with me and even covered the extra $25 that I owed. So, they did respond and I am grateful for that. For that reason, I changed this review from 1 star to 3 stars.

DJ and Omar were great! Very precessional, kind and sweet. Did a great job getting our tile floor up and cleaning up after themselves. I recommend Servpro!

I had the opportunity to work with other members of the ServPro team and was very happy with their expertise and experience. They helped me out during a difficult time. Thanks again!

I very much enjoyed working with Kevin Sapp and Charles Browner because of their personableness, professionalism, and competence critical to the successful completion of the work contracted.
Thanks again!

Raymond, Chad, and Fran were excellent and came very quickly to address the issue we had at our high school. Thanks to them, it appears we will not have any missed instructional time!

Raymond and Louis came quickly on the scene and were VERY professional and friendly! As well as knowledgeable on all the questions I had. Their calm demeanor was very welcoming in a chaotic situation!
They are Keepers in my book! 😉

Late on Thursday, we had a water line break that caused flooding on our first floor. We called Servpro for water removal and mold prevention. DJ and Taylor were assigned to our case and arrived shortly afterwards. They were prompt, professional, and communicated well throughout the entire process. They assessed our situation and responded effectively. Their efforts not only helped remediate our situation but also put our minds at ease. We truly appreciate the work they performed and highly value their dedication. Thank you, DJ, and Taylor!

We used ServPro after we experienced a house fire. The initial assessment and explanation of the process and what to expect was phenomenal. However, the communication regarding when everything would be done and delivered was a little frustrating. It felt like we had to call to get the process moving and get updates numerous times. When what was saved did get delivered, everything was incredibly packed. It was all labeled and organized with nothing broken. Kevin and Ethan were with the delivery crew did an amazing job bringing everything inside. Unfortunately, when we began to open boxes a majority of our belongings that were listed as “cleaned” on our paperwork were still covered it soot or smelled of smoke. ServPro was very receptive when we called and reported this and ultimately did work with us to make it right.

I have a car that could not be services until it was disinfected and sanitized. SERVPRO was the only company that i contacted that I believed was capable of doing the job and doing it to my satisfaction. All individuals; manager, clean-up crew and administrative were courteous, polite and professional in their respective roles. Although there were several small areas the clean-up missed (I may have missed them myself), I don't believe another company would have done as good a job and do it as timely and as reasonably thorough as SERVPRO did. In addition, the cost was very reasonable. I would not hesitate to employ SERVPRO again and I highly recommend to individuals and businesses as well.

Big shout out to Servpro and their team. They have all been absolutely amazing in the midst of our angst and flooding woes. They have been handling everything for us with professionalism, kindness and smiles. I have absolutely appreciated everyone including: Chad, Tyler, Doug, Derek, Lilliana, Marie, Monica, Ritchie, Frank, Tanner, Madison, and Josie. Thank you all !!!

Ramon was a pleasure to deal with in our home. He was professional, respectful, and very thorough. Most importantly, he made us laugh 😃. Give that awesome man a raise!

We had the carpet in the bedroom cleaned.We had a pipe burst and there was a water stain they worked on. Lilliana, Monica and Mariadela did an amazing job! They were on time and cleaned up so well you would have never known they were even there. They we very nice and professonal.

Raymond, Lewis, and Frank did a fantastic job. On time. Worked quickly and efficiently. Explained what they were doing and left everything cleaner than when they arrived. Very satisfied with their work! Thank you!

Servpro was hired by my contractor to treat a mold problem within the walls of my home. Nick and Caleb were responsible for removing sections of the affected walls and treating the space within to kill the mold spores. They arrived on time and did an excellent job. They were friendly, professional, informative, and respectful of my property. They explained everything as they were completing their part of the job, and let me know what to expect from the next crew that will be responsible for finishing the remainder of the job. I would not hesitate to recommend this company.