Swimming Pool Contractor reviews in Clarksville, Tennessee

I wrote a bad review and thats the only way they came to look at pool. So they came out said I had 6 holes where the dip in bottom of pool has been since they installed. A week after they came they texted me asked if all was fixed. I replied no and to this day no reply. Called left message no phone call back. I am 65 and am the only one in the pool. Even their tech said it probably came from install. Still leaking water. Just not where he fixed the holes. I was also told by their tech they should have pound sand down before they installed. I watched the whole install and they did not do that. They were excellent when I was purchasing pool and hot. But installation and service are extremely bad.

Big John was very knowledgeable and very friendly. We had so many questions and he had no issues answering each and every one of them with a smile on his face. Thank you so much, the world needs more smiles.

Awesome staff very knowledgeable and helpful. Jordan and Johnna both showed great customer service skills. I've been going here for about 3 years now and will continue.

From start to finish, our new pool construction experience was magnificent and met our expectations. From our initial starting point with Liam (sales), John (sales manager), to Donnie (project manager), Jorge (Crew Lead), and Tre (customer service counter), we are please to share our positive five-star experience.

Our pool was constructed the exact way we designed it and was completed almost to the date (give or take a few days for weather). How the process was explained in the beginning, Pool & Spa Depot delivered big time. Any time we had a question, the team responded to our inquiries with the quickness.

My family believes our pool project meets/exceeds our expectations and this is money well spent and we are happy to post this deserving review of our experience.

The Jones Family
Clarksville, TN

Zain was awesome to work with! He went above and beyond by answering all of my questions as well as any concerns that we may have. Super knowledgeable and friendly.I would highly recommend working with him if you have the chance.

We recently switched from Sango Pool and Spa to Pool and Spa Depot in Clarksville, and we couldn’t be happier! From the moment we walked in, the customer service has been outstanding—especially from Johnna. As new pool owners, we had a lot of questions, and she patiently walked us through every step. She explained our options clearly, helped us understand the most cost-effective ways to maintain our pool, and never pushed unnecessary products.

What really sets this place apart is the honest, helpful guidance and proactive support. Johnna has provided us awareness when essential products are on sale, which has saved us time and money. The store is always clean, well-stocked, and easy to shop, with a friendly team that’s eager to help.

Johnna has truly been a guide and a resource for us, making pool ownership much less overwhelming. If you're looking for a trustworthy, knowledgeable, and customer-focused pool company, we recommend Pool and Spa Depot in Clarksville!

To the sales representative Johnna, the filter I selected today that you guaranteed me would not fit in my hot tub fit perfectly. Thank you for being so rude and helping me with absolutely nothing

Liam Warren was very knowledgeable and provided us with a great customer experience.

We just purchased our hot tub and sales experience was excellent from start to finish. Big John gave us a great deal and really took the time to explain all the features and options. He wasn’t pushy at all—just honest, helpful, and clearly knew his stuff. We felt confident in our purchase and satisfied qith the experience. If you're thinking about buying one, go see Big John—you won’t regret it!

I would like to express my sincere appreciation for Pool, Spa, and Depot, particularly regarding their product quality and exceptional customer service. My representative, Shelby, has consistently exceeded expectations. Shelby's commitment to providing timely updates and comprehensive information throughout the process has been exemplary. Her efforts have ensured that my family and I have the necessary resources to maintain our pool at peak performance. From Shelby to the technical team, I wholeheartedly recommend Pool, Spa, and Depot to anyone considering a pool installation. Please continue the outstanding work, Shelby; you have secured a customer for life.

Make sure to ask for John Deeds! We had a GREAT experience with everyone! John was very transparent about the process and helped us design the pool of our dreams!
We started our process at the end of February and our pool was completed the weekend before Memorial Day. Going into it everyone was very transparent about the process and the time it can take (weather permitting!). Dennis our contractor was very informative and kept us informed of every step and what we should expect

I came in today not really sure what I need for my pool. Zain and Jordan approach me and was able to help me figure out what exactly I needed. During check out Johnna was so sweet and was able to make our transaction smooth.

Not necessarily a complaint on the location. But a review on the corporate entity of the business.
We moved into a home that had the pool repaired by this company late last fall early winter. The pool liner is coming down and is supposed to be covered by a 1 year installation warranty, but because we are new owners they will not stand by their work and will not honor the warranty. I don't believe this is a fair procedure of how to handle it. Now instead of using this company to maintain my pool I will use another company in the area.

UPDATED to 4 stars:
After almost two months, I am pleased to report that our correct cover was delivered and installed!! It looks and functions much better than the incorrect cover, and we are quite happy with the result. One star removed due to the lack of communication during the process but overall will continue to recommend Clarksville Pool & Spa Depot :)

UPDATED to 1 star:
Since delivery, service has been lacking. Wrong color cover was given to delivery crew and chemicals were not provided as promised. Took store 4 days to respond. When ‘correct’ items were delivered, the cover was the same wrong color and only one of the chemicals was correct. We were then told this is the only color the cover comes in! We spent thousands of dollars on a beautiful spa that I would never had considered with this color cover.

ORIGINAL 5 stars:
Liam and John were both amazing in meeting our needs with the purchase of a new jacuzzi!

Husband and I are first time tub owners and big John helped us a lot and answered all our questions. Glad we decided to stop by. Thank you for your professionalism big John.

Liam was super helpful, picking out the right spa. The delivery crew Miles Tyler and Tr
ey we're fast on time and left no marks in the lawn.

Man…where do I began. Very unorganized and spread out (not gonna concentrate on YOUR project) I have an extensive background in Construction and noted, they refused (even after said they should, even offers to buy a pump) they needed to put one in the open pit surrounding the pool, because rain was projected and they never seemed to knw when the next part of the project would be started, Now that they have received ALL of our money, no one wants to answer the phone nor come out to fix the Problem WE said would happen. So, no out liner is detached from the pool and floating. So now we are told for a small 3500 dollar fee, they will drill holes for us and place in pumps (@ our cost of course) Friendly great sales staff (of course) but, construction wise, not sure how they are still in business. They refuse to listen to customer, then refuse responsibility when things go south! They left bottles of alcohol and trash in my yard. Whenever they said “it’s fine” they were wrong!! The pool LOOKS great, gonna take another year before it WORKS great also, #tiredof beingadollarsign…to be continued. So, it’s June the 23rd of 2023 and we do not have a y functional pool. After being told by Ms. Patty and the Construction Manager (neither one has been to our home or site) that it’s Ground Water, they sent a crew today AFTER we paid another company 2k to find source of leak. The frustration comes from them NOT listening to their customer AND we found out our complaint of filling up the pool every other day was not sent to higher ups…I realize there was not way to tell until water was put in pool but, we expressed concern immediately to the Only point of contact we were given so, we wait for the pressure test on Monday…meanwhile, still no swimming

Liam was a salesman he was knowledgeable and friendly. He made the experience of buying a hottub fun and stress-free. give that fella a raise

Big John at pool and spa depot took great care of us. He helped us get the right pool at the right price. He was well informed and very low pressure. We had a wonderful buying experience and I would definitely recommend Big John.l!

We haven't had the pool installed yet, but I will update this review when we do. Hoping it can remain at 5 stars.

Updated to 4 stars! Someone from customer service called me today. She had been falsely informed that someone had come out and cleaned up the trash in the area. When she heard about the terrible experience we had, she offered to get the liner fixed at the end of the season so they could also winterize the pool for free. She also gave us 300 dollars in credits to compensate for the time we spent cleaning up the mess. She also informed me that they spoke with the builders for some quality assurance. I was extremely impressed with her professionalism and determination to make the situation right for us!

Overall, my experience putting in a pool with this company has been nothing but a headache. The installers left tons of their personal trash (water bottles, lunch trash) in my backyard. They left various screws around the dig site. I even found a saw blade lying in my yard! The electrician they recommended ghosted us, leaving us to find a new electrician after the pool was already installed. So my pool was put in 2 weeks ago, and we still cannot swim in it. They were generally not helpful and provided little guidance beyond the actual installation of the pool. We are first-time pool owners, so we have no idea what we are doing. I would NEVER use this company again.

Jordan, Johnny, and Isaabell are AMAZING!!!!! They were really helpful with getting my pool back together. I've been coming here for years and I'll continue for years to come. 10/10 DO RECOMMEND!