Landscaping reviews in Collegedale, Tennessee

First time at this location. Not a clean place. NO HotWheels. No items I’m used to finding. Hope it gets better here.

Easy, clean, and quick for the most part.

Did a pickup for doordash and it was fast and easy.

Ooltewah TN Walmart is the best store

Great value, great quality produce. Very clean organized. Nice store

We called the nursery in the evening to check inventory of a particular plant as well as the price. Sadly most of the personnel was unable to assist us and the price was a large amount over what we were given the day before. We interrupted our afternoon to go to this establishment to no avail.

I cannot say enough great things about Ooltewah Nursery!! This place is one of my favorite places!! From the great selection to the awesome knowledgeable employees.. it is above 5 stars!! Darlene is one of my favorite employees there.. she is 10 starts alone. :)

Such a great selection! Not only for indoor, and outdoor plants. But fruit trees, vegetables, herbs, etc. This is the place for BULK items as well (garden soil, mulch, top soil gravel) at a great price.

The staff here are wonderful. They really go out of their way to help you find what you need or answer questions. The place is huge! Lots of gorgeous plants and things you don't see often. Amazing selection and high quality. Love this place!!!

I was looking for a plant for my freshman daughter's dorm room. The staff were so helpful in giving me advice and instruction on how to keep the 'snake plant' alive and the reasons why it was good for the dorm room. And it has been a month and my daughter has not killed it yet :) Thank you to the kind staff who are so helpful to the visitors that come stop by. And thank you for all you do to support our community nonprofits too!

A lot of great lawn products and plants for everyone.

If I could give this place zero stars, I would. I have spent well over $500 here because I believe in investing locally; however, I went to return two dead plants (~$40) and was told because I put them in a pot, I voided the warranty. I was never told this upon check out and their paper warranty doesn’t say that either. The manager was very rude and told me that they “assume” we will put them in the ground. I am not a horticulturist. I’m a nurse. If you came to the ER, we don’t assume anything. We ask you questions and give you educational materials before you leave.

Updated 10/12/20- updates to 3 stars due to Jill’s courtesy reimbursement of $40. We will return with our business with the warranty policy in mind and hopefully improved customer service.

Called them on Saturday morning to ask if any Wax Myrtles were in stock and was informed that they had 32 in stock. She said that they were 3 gallon and $24.99 each. I drove nearly 30 minutes one way to purchase some. Arrived at their nursery and found a worker there. He said he was unsure and went in to find out where the plants were located. He returned and said we do not have any, that the ones that they have were for a landscaping job and that they were all damaged from cold. So, I told him that I had called an hour beforehand and and was told that they were in stock. So, we went inside and was told by another worker that they did not have any. The guy working there told me that the people answering phones don't usually have any idea what they really do have in stock. So, I drove and hour round-trip, losing time and gas, because their workers don't have a clue. Very bad business practice. He informed me that they could
place a special order for me for the Wax Myrtles , but I told him that I'll just order them offline from another company. I was planning on purchasing a lot of plants from them, but not now. This will be my last time there.

Excellent variety of plants. Helpful staff and crowded. Their prices beat Ace Hardware and Walmart significantly. Jim is always the excellent help I seek out

I attended their "Celebrating Native Plants" on Earth Day event. Very disappointed. They were selling very very few native species. Their "two page list of native plants" were common names, mostly for Genera, and was mostly cultivars, NOT the native species. The very first on the list is Anise Hyssop which is NOT native to Tennessee, they had a ton of Salvias, not a single one a native species. A bunch of Echinacea cultivars (they did have native E. purpura) Two Lobelia cultivars, but no straight species. I did see one native species of Phlox but they had a ton of cultivars. I wont tear apart their whole 'list' but for an event that was supposed to focus on Native Plants, this was a flop.

Always a great selection and good prices!

Well to begin I really wanted to “shop local” instead of going to Pikes in Georgia. I had high expectations based on the reviews. This Nursery has 0 Customer Service; employees were just walking all around me my entire visit and didn’t offer to help. Towards the end of my visit as I headed towards the register a employee acknowledged me ...I was relieved but then once I approached the register the cashier did not speak to me at all... I had to engage her by asking how was she doing. People! Customer Service is what separates your Business from the next Business and I will be taking mine to Pikes Nursery where their Customer Service shines and their Nursery is stocked and well kept.

Incredible selection of plants! But the best part of my experience was the fact that they have floor assistants ready to talk to you about the plants you’re interested in, and walk around with you pointing you in the right direction. Good customer service will always get my return business. Thanks guys!

Great mini farmers market! My son likes free range, no additives chicken. Bought here, straight from the farm! He'll love it!
Today they also had some crafts good for Christmas gifts.

One of your trucks cut me and another driver off (me in the middle lane and the other driver in the right lane on the interstate) and he never used a turn signal. Both myself and the other driver had to quickly swerve and slam on our brakes to avoid causing accidents as he was way too close to both of us. When I drove past him I saw him laughing about the situation. I could understand it being a mistake if it happened once, and he didn't see one of us, but to do so twice AND then laugh about it? Very unprofessional, and it makes your company look bad, unfortunately. I did try to contact your company and I received no response. Future customers need to know what caliber of people you employ because I'm sure they aren't careless only while on the road and then happen to do magnificent physical work on the jobs they've been assigned to.

The product selection is excellent, and I take every opportunity available to support a local business. However, Sarah checked us out. Although I specifically told her how many of a particular plant we had, she input 4 more than that number, even after mentioning how much 18 would cost vs the 22 that she charged.
Once I got home and saw the receipt, I realized it was likely an honest mistake. I called to get a refund and was told I’d have to come in, which wasn’t a big deal, just inconvenient (the person on the phone apologized for the inconvenience), no worries.
Once I arrived, I waited for Sarah, the attendant that checked us out. I told her that we had been charged for 22 items when we only received 18; she processed a refund for the difference, and I politely asked if there was anything that could be done for the trouble. She responded, “nope... sorry,” with a smirk. Mind you, I wasn’t asking for much, the amount that was overcharged as a credit would have been more than enough, <$13. I started to leave, then decided to go back in to request assistance from someone more competent. The person that answered my phone call about the problem was there, and she assisted with a $9 credit for my trouble. The total on my order was $400, and I typically spend $1500-$2000/year on landscaping (this was the first time I had visited this location).
The $9 credit was minimal and the lady who assisted was very kind and professional. Unfortunately, I didn’t get her name but she was very young and had blond hair. She is an asset to this company, and is the only reason I will consider returning to this location. I attempted calling to speak with a manager about the issue I had with Sarah, but was put on hold twice, which is why I have written this review.