The Cleaning Authority - Memphis

I used Cleaning Authority for years, then moved to a county that they did not service. I recently moved again and was delighted to find they were available here! Using a two person team means the work is done in half the time, and the price is affordable. And having a staff of teams means no skipped cleanings due to sick days or cars not starting. What a great business model for a cleaning company! Very satisfied!

The initial cleans divide the deep cleaning into two sessions. The first session was good except they did not touch the kitchen, living room, dining room, or bonus room floors. I called and was told that they would be sure to get it the next deep clean. They still did not do it then. Or dust the plantation shutters or vacuum the corners of the bedrooms. They cover up lack of cleaning with fancy towel and toilet paper folding and other gestures.
The worst part is I called to inform them and thought they would honor their guarantee that they come back out the next day to clean it right. I called three days in a row and was told each time someone would call me back. The system is impossible. You can only reach a call service and never anyone directly in charge. I emailed the “manager” of the Memphis franchise and she responded that she would discount my next cleaning. I have no faith in this company since the floors were not cleaned at all for two “deep cleanings” and they clearly do not honor their guarantees or call back when they say they will. I am now trying to get a partial refund from them for the services they did not do which is difficult since you can’t actually reach someone with the authority to do that. I will never use them again after such poor cleaning and customer service and I’ve told all my friends as well.

The ladies did a great job, today! They got my kitchen floor super clean. Thanks!