M&A HVAC Services LLC

Very unprofessional. The worst service I have ever received. The first time they came to the house the unit was frozen and I had to schedule another appointment for them to come back. I was provided with an appointment time of 2 pm-5 pm. Around 4:30 pm I called to confirm that someone was still coming. I was told they were running behind and I would receive an update call. I did not receive a phone call and every time I called no one answered the phone or called me back. Finally around 7 pm someone called back and reported a tech was on the way. Still no one showed or answered the phone.

My home warranty provider had to send another company who informed me that when M&A went into the attic to check the unit, they did not put it back together. They still cashed the check as if they did a good job or completed the service. I was then informed by the warranty provider that M & A submitted a false diagnosis of a "rusty coil", which is not covered. However, that was not the case. The new company that was assigned to me also reported they often have to go behind M&A and correct issues.

Cole was great! Very personable and answered lots of questions. He had run out of the refrigerant our unit needed, but rather than make us wait for another call, he went and got some and got us fixed up within the hour. Very easy to use our home warranty, too!

My heat went out during one of our infamous spring cold spells. My home warranty company called M&A to have them service the call. Allen with M&A came that day, and had my heat working again in just a few minutes. I cannot express how nice and knowledgeable Allen was, and I will not hesitate to use them for my routine maintenance twice a year going forward. Thank you Allen, and M&A.