All reviews for Quality Plumbing, Heating, Cooling & Electrical

Wonderful!! On time! Joe Polizzi is excellent at his job. He detailed what he was going to do. He was very knowledgeable, efficient, polite, ,and kept the work area neat. He was thorough and everything that needed to be done was done in a very timely manner! I would definitely recommend Joe Polizzi and Quality Plumbing and Heating!! Lisa Goodsight.This job required numerous repairs which Mr Polizzi did expertly!

Trevor and Justin did an amazing job. They were very informative and professional.

I just have to say.... That without the professional and quality work provided by Walter in plumbing and Trey in HVAC I would have lost my mind. I am currently trying to close on my dad's home after he passed, and Quality has been there not only over the last year but for several years with my dad. From the front office staff to dispatch to the happy calls after the completion of a job. Meghan, Cortney, Sarah and I am sure I forgotten someone, but they are all true ROCKSTARS as customer service goes.

Walter in plumbing came out to address a pressure issue, resolved it then came back out when I was unable to install some bathroom faucets. He was professional, kind and the type of person you wished you had as a friend. Thank you, Walter, for your hard work and understanding.

Trey in HVAC had to crawl the length of the home just to diagnose the issue, then with a smile went on to repair all the issues he found. Thanks to Trey for resolving the final issue that would have stopped the closing. Trey is professional and a 5 Star kind of Guy.

Again, I know this is long, but you can never say too much good about a company when you find one Like Quality. I Would not only recommend them to anyone in the area but wish they were in my hometown.

Thank you to the whole Quality Team.

Shawn

Had to get a new air conditioning system installed. Chris and Colby were awesome to deal with. Great communication throughout the process.

This latest review covers multiple visits from members of Quality's service team over a period of 3 different days. I placed a call on 5/29/25 because the coil in my air handler was icing over. Courtney dispatched Trey and he was able to arrive on site in a matter of just a few hours. I was impressed and relieved. Sadly, Trey showed me what the issue was - a pretty severe leakage of coolant from the coil, that had apparently been going on for a while because of the evidence of corrosion and oily accumulation in the trough under the coil assembly. My heart sank as a little voice in my head told me that I was going to be needing a new HVAC system. Trey called on Tanner Thompson, who was able to come out the same day to talk to me about options.

Tanner was extremely detailed and informative. I made a decision on which unit to purchase and Tanner checked to see if there was one in stock or if it would need to be ordered. As it turned out, there was one in stock and it could be installed the next day.

Jeremiah and Trevor arrived first thing in the morning and got to work removing the old air handler unit from the garage and disconnecting the old heat pump unit from outside. I felt badly that they had to work in the rain for a part of the day, but they told me that if they weren't doing it at my house, they'd be doing it at someone else's. They worked a good, solid day. they installed the new thermostat and explained all of its features. When they left everything was functioning perfectly. Clearly, Jeremiah and Trevor are well versed in the HVAC installation process.

The package that I purchased included a duct cleaning. Freddy and Colby arrived a couple of days later to perform that service. They arrived on time, as I knew they would. The process was very interesting and they did not mind me tagging along from room to room to watch. First the ran a camera up into the duct system from each register in the house. They recorded several photos of each run. Next, they ran the cleaning brush and vacuum unit into each section of duct. Thirdly, the camera unit was run into the duct system from each register in the house to check to see if the cleaning brush missed anything. They cleaned every register vent cover before reinstalling them. they also cleaned the air return vent cover. They misted an antimicrobial solution into the system. Although the solution had an odor, it was not bad and it had completely dissipated in a matter of a couple of hours. The last thing that Freddy and Colby did was to bring in their shop-vac and vacuum up all of the debris that fell onto the floors and carpet from the process of removing and reinstalling the register vents.

The only thing that could have made this entire HVAC replacement process any easier to handle would have been if the old HVAC unit had not died in the first place.

So, did I want to have to spend thousands of dollars to replace my entire HVAC system? Well, NO! Did I feel that I received honest and fair pricing and good treatment from Quality? Absolutely, 100%.

I know that this review is a bit long, but so is the process that it takes to remove and replace an HVAC system. I want to give credit for an awesome job to every member of the Quality Team.
Thank you, Trey, Tanner, Jeremiah, Trevor, Freddy and Colby. Each of you are an asset to Quality's Team!

Excellent install team. Justin, Trevor, Ashton, Brady and Trace were prompt, professional and went the extra mile to ensure our satisfaction.

He was very thorough, checking everything and explaining it all to me. Friendly, helpful and professional. We really appreciated him taking the time to explain as he went. Great service, would recommend to anyone needing this done.

Trevor and Justin were right in-time, stayed focused throughout the project, diligent and very knowledgeable. Couldn’t ask for a better team.

These people are available right away. It's good to find people you can trust. In particular I'd like to thank Luke, the natural gas specialist. I'm happy with everyone who's come out too for the other trades. HVAC, plumbing, and electrical. This is a pretty great one stop shop!

The schedulers are also great to work with and understanding! Give them a call.

Justin and Trevor installed the HVAC system and did excellent work. They were professional, courteous, and knowledgeable.

A plumber was dispatched very quickly. The cost of the work was exactly as quoted. The work was completed as explained and came out great. It even looks great even though it will forever be underground. I’ll call Quality for any future needs.

Sept. 29, 2025 Nicholas Lamb did maintenance service on our
AC system. He was very thorough and explained well the results of all the test and checks he did. Also gave a quote for duct cleaning. He was very courteous and friendly.

Cole came out to our house for a stopped toilet due to a deodorant stick in the toilet.

He was courteous, knowledgeable and honest. He gave us a quote on three options. We went with the second highest option (taking the toilet off and snaking it I’m out or buying a new toilet) and let him get to work.

5 minutes later he came back and had actually gotten the deodorant out. He could’ve charged us an arm and a leg for things we didn’t need but he was honest and solved our problem quickly.

Thank you Cole! We will be switching all our plumbing and HVAC over to Quality after this experience.

Had an emergency with a water leak between the meter and the home while out of town. Contacted Quality and I met Shawn H. at the home. He quickly found the source of the problem and made the repair happily in cold and wet conditions. I couldn’t be happier with the whole experience. Thanks Quality and especially Shawn!

Walter was beyond helpful and professional in finding the leak in my water line. He completed the repair in 3 hours. Very affordable. Just a delight to have at my home!

Nick Parton is professional and knowledgeable. We will call Nick with Quality again when we need plumbing repairs. Fantastic job when another company had left us 4 days with no water. Hand dug new trench so they did not break our new driveway & fence with equipment. Had water on after 6 hours of work!!

Responded quickly and have old water out and a new one in record time. Joe was very knowledgeable regarding a dual water heater hook up.

Trevor, Dustin, Jeremiah, Ashton were courteous and respectful of our home as they corrected a problem that dates back 3 years on the first try. We definitely recommend them for future jobs.

I have been using Quality for 3+ years now, and from the beginning they have been great! I had an annual electric check today performed by Kyle, he was excellent and helpful with pointing out any minor issues and quoting out solutions.

I always recommend Quality, and have never been disappointed!

Installers Trevor and Justin did an excellent job installing our heating system. Also excellent job done by duct cleaning by Brady and Trace.

Chris arrived on time, and he guided us quite effectively through the problems with our HVAC system, and why it needs to be replaced. He presented our various options for the replacement, and he was quite knowledgeable and well spoken. I definitely appreciated a thorough analysis of our system’s problems and how they could be remedied.