HVAC reviews in Lakewood, Tennessee

Mr. Cool, Why would anybody with the ability to read directions, have a garage of basic tool, and looking for a weekend of something more exciting than mowing the lawn, not want to take this exciting project on. I don't know why, but it was exciting and it works great! Mr. Cool direct should be your first choice, they understand the products and are quick to respond.

My experience with working with Trei in customer service has been.
A pleasant experience although I did get customer assistance. It didn't come until late in the evening. By calling the customer service number, you will only have the option to get a call back which is usually 6 to 8 hours later. If you are hoping to get immediate customer service or technical support, you will have better success finding your answer online, not through customer service.

Sincerely
William Layne

Make sure you're ordering what you need. Refund/exchange department is bogus. They tell you to look out for a return label that never comes and then you get ghosted. I don't believe that they actually have a customer service department. It was strange to hear an employee say, "let me talk to the owner in the morning to see what we can do". I ordered the wrong part, duh. It wasn't installed and only one box out of five were opened. Simply exchange the parts for the correct ones. It all went sideways when I mentioned ordering the correct parts from another website and that they were on the way and I'd like a refund. So now I'm stuck with parts I can't use and probably can't break even on. Now it makes sense why I saw so many hits for the incorrect part on eBay. I'm not the only one 😒

If you would take some time to read my post sir, you will realize that I have been looking out for the return label to ship the parts back. I was not given a department or a specific address to send it to. I'll gladly pay the shipping. There's nothing I can do with the parts I was sent.
So the first screenshot below is from Robert with Mr cool direct. I did not respond at the time because I had spoken with someone from the company and was told the same thing. The second screenshot is me reaching out for instructions on how to return the items and get my refund AFTER my review was responded to. Still no one has reached out. Buyers beware. As I said before, I'm getting ghosted for a couple hundred dollars. Some reputable company 🙄

Bought 2 Advantage Series Units (8K and 12K). After substantail confusion from conflicting instructions and on-line info, I reached James Brown on Sunday during his time-off. He took my call and clarified correct wiring sequence. We discussed pre-charged refrigeration and possible need to vaccuum system. Turns out that swapping wires on INDOOR Unit terminals worked. Units are up and running. No issues. Way COOL! James Brown and Mr Cool are excellent. Jerome Dixon, Architect AIA NCARB CSI (retired).

Mr. Cool Direct is awesome. Everything came delivered as expected. The install was smooth with no major glitches. Will do business again with Mr. Cool Direct. Thank you Robert for your professionalism!

Just received my 18k, single zone, ductless mini-split package. Chris at Mr. Cool was exceptionally helpful, responsive, and patient throughout the ordering process. Should I need any help from here on out, he has encouraged me to let him know.
The price was the best I found, and delivery was very prompt. Looking forward to getting started on my install!

Jason Z.

Purchased a 24K MR COOL mini split over 2 years ago for a detached garage has been a great unit. Great people to help with product knowledge and customer service. I would 100% recommend purchasing from them. Plus you can’t beat their prices and more helpful than other dealers that just want to sale products.

I had the pleasure to work with Jenny Knuckles and I couldn't have asked for a better buying experience. Jenny was very patient and helpful as I navigated myself through multiple scenarios of what systems I wanted to purchase. Bottom line Jenny was very helpful with her extensive knowledge of the HVAC system they sell and Jenny went out of her way to insure i got the biggest discounts available. I would definitely recommend MrCool and Jenny for all your HVAC needs

James Brown helped me out a bunch this evening after trying to contact MrCool tech/warranty department regarding a PC O1 error showing up on my inside air handle (12k gen 4). He was extremely helpful and got me on the right path. My confidence and concerns were substantial reduced after our conversation. Thanks for taking the time to listen and care, James!

Called in desperate need of a part for my multi-zone install, it was after hours and surprisingly got a call back, after hours from Mr. James Brown. Not only did he have the part but he advised me on a better cheaper solution to my problem. He was friendly and professional and will definitely go back for any of my HVAC needs in the future.

Bought 2 MrCool DIY 3 ton minisplit systems. Both failed within a week of each other, just over 1 year into service. The compressors got really loud and the unit vibrated a lot. Verified them with professional HVAC company. MrCool never responded to warranty claims. Having to sue them.

I have been working with Felix B
On some complicated return items he’s been courteous, helpful, insightful, punctual. I am grateful for his guidance in the return process and his understanding of the overall system. thanks, Mister Cool for hiring Felix, I really appreciate working with someone that is skilled communicator.
Geoffrey Worssam

Buy from these guys! I'm generally handy but haven't ever done AC things before. I ordered a two zone split with line extensions. If you read the directions, you'll do great! I passed inspection and the unit runs great. Further, when I had questions, they were quick to answer. Great product, great support!!

Mr. Cool Direct probably should be a five star, but tech support from Mr.Cool themselves suck! I feel comfortable if you deal with Mr, Cool direct if you have tech issues you will be able to get everything going. Gene was amazing kept in contact until the issues were resolved! Calling Mr. Cool the equipment company for support is a waste of time, Worst support ever seen! I will say once I got a hold of someone there they did know what they were doing and got the job done.

We’ve bought a total of three units. I would highly recommend Mr. cool for any home. Do it yourself air conditioning project.
These units are all highly efficient and reduced energy cost by about 20%. Even if you buy the unit and have it professionally installed worth the price.

Mr. full customer service worked with me to help me find the proper unit and which one best fits our needs. Very professional and experienced staff that made the process very easy.

The delivery person who delivered my Mr. Cool unit destroyed it and it was useless. The Mr. Cool customer service team immediately sent a new unit and demonstrated excellent customer service 👍. They called personally and solved the problem. The Mr. Cool team is impressive 👏 and they were a pleasure to do business with! Clearly, they believe in excellent quality control and customer satisfaction.

Mr. Cool's customer service went above and beyond. They called me to confirm I understood my purchase (which I did not, my fault for being in a hurry). Jenny was spectacular and walked me through the process. I even upgraded to larger recharged units. I'm extremely grateful for their quick follow-up and follow through actions. If the units work half as good as their customer service then they have a customer for life that will recommend them to everyone!

Love my Mr Cool 9k diy 4th generation 115v system!! Installation was as easy as possible following the instructions. And the few calls to James for advice as necessary were highly helpful!! Running the lines in my walls and under my floor was a huge pain, but well worth the effort!!

I'm very impressed with how well it works!!
And, YES!!! Perfectly Do It Yourself!!

Mr Cool Direct was very easy to work with. I got top notch service and advice from my salesman, James Brown as well. Highly recommend him and this company for buying and installing an A/C unit.

Great company to work with! They helped get us the perfect size and styles for our house! Great communication and wonderful customer service! Highly recommend! Our system works flawlessly!

I am very happy with my recent purchase (18k BTU 4th Gen Mini-Split). It truly is a DIY project, just needing an extra set of hands when hanging the unit.

Excellent value, in my opinion & dealing with Chris was great - easy and fast communications.

I haven’t put this unit through the paces just yet, but based on my experience so far, I would highly recommend!!