All reviews for American Home Shield ProConnect

My experience was pre-season inspection of my A/C equipment to check for any issues that would need to be addressed in order to have my equipment operating good and safely. Nick contacted me prior to his arrival, told me what to expect from his inspection and changed out my filters (they were due). He cleaned the equipment and said everything was in good order. The visit was about 30 minutes. I was very comfortable with his assessment.

Very professional, polite and hard working people. We have an old, rare American Range that we didn't want to send to the metal heap so we call AHS and they sent a very competent and dedicated tech fix the stove. He had little experience with our stove but did a great job of researching the issues with and actually called in a senior tech to diagnose the problem and get it fixed. He never stopped trying and it paid off for me and my family. I highly recommend this service!

I was very impressed with the ease of booking a technician to repair my dryer. We discovered on a Saturday morning that the dryer was not working. My dryer was repaired & fully functional by Saturday evening.

The technician that was dispatched was professional & efficient. I would definitely consider using this service again.

I had an appointment for someone to come out and check our heater. The company called to see if they could send the tech an hour earlier. I was fine with it but showed up half an hour early. I didn't mind though. He came, did what he had to, made his recommendations and left. Now I feel safer and warmer.

This company was a dream to work with! This was my first time needing washer repair. I contacted another company first- no one answered the phone, and when they finally did email me, I was told it would take two weeks for someone to come out and look at it (!) I tried American Home Shield next, and someone answered the phone on my first call. He was super helpful and informative regarding what to expect, and scheduled a pro to come out the very next day! I was given a two hour time window which I loved. Javier came and inspected the washer, and unfortunately didn't have the necessary part to fix it (no big deal, they can't carry everything around), but told me he could get the part and return the following evening, which he did. He showed up on time to both appointments (at the beginning of the window, not the end!), fixed the washer in record time, and meticulously cleaned up after himself, you couldn't even tell he had been there. He patiently explained everything, from the problem to the repair to the charges, and was very kind and friendly (even to my chihuahua who barked at him). He wore a mask, too. Javier was totally amazing and professional. Thanks for a great experience, I know who I'm calling first next time!

It was so easy to make an appointment. The technician was professional and punctual. I was able to get the problem diagnosed, provided an estimate for the work, and the oven repaired all in the same day. I am very happy with the service! Will recommend and use again!

We took advantage of a $69 carpet cleaning special through AHS ProConnect. We were not told who our contractor would be, but to our surprise and delight, they sent Tony from Natural Way Dry Organic Carpet Cleaning. He was wonderful! He cleaned the carpets with a human and pet-friendly cleaner, gave us excellent advice on maintenance and gave us a reasonable price when we asked to include our stairs as well. We will definitely call on him again.

This is the second or third time we have used ProConnect for maintenance services. We have had very good work from the air and heating contractors we used for our spring and fall tune ups. I will definitely consider using them in the future.

The repairman was a bit early, but that worked out well. He was very fast and intuitive as to diagnosing the issue and repairing it. The total time for the repair was less than an hour, whereas if I had tried to do it by myself, it probably would’ve been at least a half day project! :)

Great craftsmanship! Will definitely be on the lookout them again should I need something else repaired.

Justin from Element performed a maintenance check on my heating system. He arrived on time, was friendly and courteous. Never having had a gas furnace before, I had lots of questions which he answered informatively and thoroughly. He was thorough and professional. Because of him, I now feel able to maintain my gas heater and be safe. Thanks, Justin! The appointment was easy to make and timely reminders were sent.

I completed their on-line form mid-afternoon and I had a service person at my home the next morning. He was very knowledgeable and repaired my dryer quickly and gave me maintenance suggestions while he worked. He also repaired my refrigerator/freezer that was not the reason for my call. Price was fair and the service person was very polite. I will call them again for any appliance.

Scheduled to have my annual air conditioning services and the scheduling was easy and economical. The company that was used was ATR Heating & Cooling and I must say I was very impressed with their professionalism, continuous appointment follow up and promptness. My technician was very thorough with explaining what he would do and recommendations to keep my house cool throughout the summer. I would definitely ask for them again in the future.

We discovered a water leak in our kitchen in the middle of the afternoon, and I was able to get someone scheduled to come out the next morning! He was early and very professional, friendly, and knowledgeable. He quickly diagnosed the issues and we decided to get a new fridge. They had a relatively low cost to come diagnose the issue so we were very happy. I really hope that we don’t have any more appliance issues, but if we do, we will definitely call them again.

This was our first time and the service was great. Not only was it super easy to schedule but the technician was right on time. He repaired an issue with our fridge and we asked if he could also check our oven while he was already there (he just charged us the diagnostic fee for the oven). We have never had a gas oven and it had a strong fire smell. He checked it to make sure it was safe and showed us how to remove an additional panel to clean it out ourselves which solved the issue. We will definitely call again for appliance service the next time we need it.

Had appointment with Tech to evaluate fire in oven -> needed new heating coil in oven and part ordered. Tech to return Thursday 12/22/22 to finish repair but never showed; however, the office called to reschedule the following Tuesday 12/27/22 (no apology for the "no show").. The same Tech arrived Tuesday and promptly installed the oven part and oven has been working fine since. The hard part was dealing with oven sitting in the middle of my kitchen, unable to use, over the Christmas weekend but it could have been worse (I could have been scheduled to cook the Christmas dinner, right?!). Repair work efficient. Tech pleasant, professional. Thanks Pro Connect ! ! !

Roman, their tech arrived right on time. He diagnosed the problem and offered a price to repair or replace. I chose the replacement as my unit was 12 years old. I thought the work was fine but the labor cost was on the high side.
He went right away and got the replacement unit and promptly installed it. Fine job! He thoroughly cleaned up and removed all debris. Very efficient!

After a power outage, my working refrigerator stopped making ice and does not cool down to the set temperatures. I scheduled a service call online.

Repair technician arrived on time. He diagnosed the problem quickly and provided a cost estimate which I accepted. He had the needed parts in his truck. The work took about three hours to complete. Everything functioned properly after the repair.

I though the cost was rather high but the service was excellent. I did not have the time to shop around and compare.

Communication was clear, professionals were great. Only problem was scheduling. Had to wait 3 weeks for someone to repair/troubleshoot refrigerator. I’m still waiting for it to be fixed. They asked what the issue was in advance, and they didn’t have the parts needed. 3 weeks to order the parts ahead of time, nope. I finally got the part and now I have to wait for them to come back to actually fix it.

Please don’t use this company. Take the time and find a reputable professional yourself. The week of thanksgiving, a valve on one burner of our stove locked up. I made an appointment through AHS and it was the following day between 2-4. I make plans to leave work early for this app. The morning of the app, I repair guy calls me and tells me he can not honor the time slot given. He could do a 9-11 slot, mind you it was after 8 already. I had to call my wife and see if she could leave work almost immediately to make this app. She was able to and she sat at the house until 11:10, he was 10 minutes late, no call. Before even touching the stove made a comment to her that this was going to be a big job. My wife responded with “we actually just took the top piece off yesterday and it appears that a valve needs to be replaced. It was pretty simple to get to.” He tried to turn the affected valve and couldn’t turn it in without even taking anything apart said Yep that’s the problem I’ll order the part. He did say it could take up to 10 days for the part to come in so we set a follow up service date. As that service date got closer, we had to push it back a day for scheduling purposes, so we had an appointment for today, Saturday, 9 to 11. My wife has plenty of things she needs to get done today and is sitting at the house all morning. At 10:52, I get a text from AHS saying that the repair person has not gotten the part in and they would like to reschedule to Tuesday. My wife called and asked why we are rescheduling for a day when we don’t have the part in. They apologize several times but when my wife demanded a refund so we could go with a professional service. They advise that they cannot give us all of the money back. we originally paid a $99 diagnostic fee. We then paid half of the total invoice with the original $99 going toward that invoice while waiting for the part. We were told that the $99 diagnostic fee could not be refunded but anything over that could be. We’ve only paid $111 so far so thanks for the $12 option. Again, this is extremely unprofessional and they don’t care once they get that initial diagnostic fee how bad the repair people are. Please do not use this company, save yourself the headache, and find a reputable professional in your area.

Just an update, Abby from pro connect was a great help after seeing my review. She went the extra mile to make sure everything was done on time. It was nice that she made contact with me pretty quickly to apologize and to make things right.

The technicians that did the work did a good job, but SERVIZ did not. The job was booked and emailed to me and then the tech never showed. SERVIZ claimed it was an error by the tech for taking the job when he couldn't come. I think it's an error on SERVIZ part as their job is to book appointments. They should follow up with the techs and follow up with the customers. Then after the HVAC guy came we needed an electrician in the help him and we booked through SERVIZ. About ten minutes after booking an electrician called and said can we meet a bit earlier than the booking. It was better for me so I said sure. I waited again for this guy and he never shows up. So I call him back directly and he says SERVIZ gave the job to someone else and he's sorry but he's not coming. Called S and they were like oops, not sure what happened there. I gave two stars because the techs were good.

This company has no respect for my time and needs.

I set up an appointment to have a technician repair my cooktop, which is leaking gas. As you can imagine, this is a high priority issue for me, because I've had to shut the gas valve off to avoid major damage at home. The appointment was originally scheduled for Friday 4/2. That same day, I received a call from them just about 1 hour before the appointment, letting me know that it would have to be rescheduled for Monday, because there were no technicians available. On Monday, once again, just 1 hour before my appointment, I received a phone call letting me know that it would have to be rescheduled to Wednesday for the exact same reason.

I don't know how they schedule technicians, but this is terrible. I'm not waiting for someone to come in and fix a broken chair. I'm out of my main cooking appliance and I'm having to work around that, while they keep rescheduling me like I don't matter. On top of that, they have no respect for my time, as I've already had to move my day around the appointments that they've given me, only for them to reschedule twice.

I do NOT recommend this company and will NOT be doing business with them in the future.

I set an appointment for 1:30-3:30pm. I had waited since 12:30pm for the worker to arrive. 3:11pm I get a quick call which I missed then at 3:14pm I get a call from their service center and a text at 3:15pm. I call back at 3:17pm and the worker had left.
There was no knock on my door during this time and I was simply at home temporarily away from my phone. I expected a knock on the door but was never given one. The service center failed to do anything about this and simply wanted to rebook the appointment.
At this point I have officially wasted my afternoon all thanks to American Home Shield ProConnect.
Will never recommend their services.