All reviews for Five Star Carpet Cleaning

i have tried several carpet cleaning companies in memphis to clean my sectional, and i can honestly say this one is the best around! they cleaned my couch, and now my whole home smells so much fresher. what really impressed me was that they were the only ones who actually moved my couch away from the wall to clean behind it, and even took the sectional apart to make sure every spot was spotless. super thorough, fair pricing, and very knowledgeable about carpets and upholstery. maxwell took time to explain some of the cleaning process and even gave me expert tips for keeping my carpet looking great, even though he was mainly there for the sectional. i’ll definitely use them again and highly recommend their carpet cleaning service!

The service we received went above and beyond what we expected. Devin did an amazing job cleaning our carpets—they look fresh and almost brand new. We are extremely pleased with the results. Devin was very professional, friendly, and respectful while working in our home. It was a nice surprise when he called to let us know he could arrive earlier than planned. I also appreciated getting a text with his photo before he showed up, which made us feel comfortable. Before starting, he clearly explained the cost of the work. The detailed invoice at the end was very helpful, and we were impressed with the packet that included a spot remover, shoe covers, and some helpful coupons. This carpet cleaning service is truly top-notch, and we highly recommend them. We look forward to using their services again!

from my very first phone call to the final text, maxwell and devin really went the extra mile to make sure the carpets in my home were spotless and that i was completely happy. i reached out after a friend recommended them for carpet cleaning. maxwell explained the cleaning process and pricing in detail, then we scheduled a time to clean three carpeted rooms in the house i was moving out of. one room had been used by my older dog, so there were concerns about odor and stains. i emphasized how important it was to get everything as clean as possible so i could get my deposit back. maxwell and his team arrived right on time, kept me updated, and even sent progress pictures while i was at work. the photos looked great. when i got home, the carpets were still drying so i couldn't check everything right away. by the next day, the toughest carpet was already looking so much better—about 50% improved—and the other rooms looked almost brand new! at first, there was a bit of a leftover smell from the cleaning process, which brought up the pet odors to the surface. i let maxwell know about it, and he called me right away to work out a solution. i've never had a company so eager to make sure i was satisfied. maxwell and devin came back the next day and cleaned all the carpets again with a different solution. when i got home after that, the difference was amazing—everything looked and smelled fresh. i am really grateful for how much care and effort they put into making sure my carpets were truly clean. i would definitely recommend their service to anyone in memphis needing carpet cleaning.

My carpets and tile were in desperate need of a deep clean, and Brent did an amazing job making them look fresh and spotless. Maxwell also took care of cleaning my windows, and they look fantastic now! Brent and Maxwell returned with the right equipment to make sure every part of the job was finished perfectly. I would definitely have them back for any other cleaning needs. They both paid great attention to detail and clearly care about making customers happy with their work. I also interacted with Ryan, who was friendly and great to work with. I highly recommend this carpet cleaning team!

james, joy, and the crew were terrific. They sent a team of four technicians to deep clean about 4,000 square feet of tile and also handle our carpet cleaning needs. They arrived on time, worked in a very professional way, and paid close attention to every detail. There was a stubborn waxy spot near the front door, and devin took extra time treating and reworking that area until it looked much better. We never figured out what the residue was, but the team really gave it their best effort. After the tile and grout cleaning, the whole floor looked at least three shades lighter and much fresher. We also had five oriental rugs cleaned, and the turnaround was smooth and well organized. They kept the rugs until the main floor cleaning was finished and returned them right after, which made the whole process easy for us. One rug was a very light tan color and had heavy soil and black marks in one corner. i was amazed at how thoroughly they cleaned it. The dark marks and built-up dirt were gone, and all five rugs came back bright, fresh, and well cared for. the fringe detail looked great, and each piece looked revived. If you need carpet cleaning, rug cleaning, tile cleaning, or floor care in Memphis, i would definitely recommend this team. they know the right cleaning methods, they work hard, and the results were excellent.

ryan is phenomenal and has been taking care of our carpet cleaning, sofas, and area rugs for a long time. he always goes the extra mile and gives extra attention to spots, traffic lanes, and pet messes. Our cat leaves hairballs on the carpet, but after the cleaning service, everything looks fresh and almost like new again. ryan is very honest, kind, hardworking, and easy to have in the home. We really like the low moisture carpet cleaning process because it dries the carpets and upholstery the same day, usually within a few hours, which is great for a busy home in Memphis. It also leaves a clean, pleasant scent without a strong chemical smell. We have been very happy with the service, the results, and the care put into every room. he is reliable, professional, and always does a great job. we truly appreciate the quality work and would gladly recommend this carpet cleaning service to anyone.

Christopher came to our home in Memphis to clean our carpet. The carpet was very dirty, worn down, and full of tough spots, and I only hoped for a basic freshening until we could think about replacing it. After the carpet cleaning service, I was amazed at how clean, bright, and refreshed the carpet looked. The deep cleaning removed the heavy stains and brought the fibers back to life, so now we do not need to replace the carpet after all. Christopher worked with great care, attention to detail, and real professionalism from start to finish. He took his time, treated the carpet thoroughly, and made a huge difference in the overall look of our home. The whole service felt reliable and high quality, and the results were far better than expected. I am extremely pleased with the carpet cleaning and would gladly use this service again. Highly recommend for anyone in Memphis needing excellent carpet cleaning and stain removal.

Howard from a local carpet cleaning service in Memphis did a fantastic job. He meticulously and carefully cleaned every square inch of the carpet. A few days later, they even returned to make additional enhancements to the carpet cleaning job!

Much appreciated! Ryan and Brent were both courteous and proficient, they did an excellent job cleaning my carpets, and they even managed to remove a stain that had been there for ages! It smells fantastic now! I would definitely use their carpet cleaning services in Memphis again! - Lucy Edwards

I brought in an aged lamb skin carpet to Five Star Carpet Cleaning, and they took remarkably excellent care of it. They even arranged for a professional to mend the fraying center. The team, including Howard at the front desk who was an absolute pleasure, maintained regular contact with me throughout the entire procedure. Their professionalism was commendable and they made sure my carpet was treated with utmost care in Memphis.

The specialist, Christopher, was impressively proficient and took the time to comprehensively talk me through the complete carpet cleaning process. The carpets now have an impeccable cleanliness. He even went the extra mile to tackle a problem I was facing with my wooden floors. I certainly plan to employ these excellent Memphis Carpet Cleaning services again in the future. All the best!

We had our carpets cleaned in seven rooms along with three seven-foot pieces of furniture. The pricing was very fair. They arrived on time and immediately got started. The process, which included pre-treatment, steam cleaning, and applying pet odor control and furniture protectant, took just under two hours. The technician was very polite, well-informed, and did an excellent job. I would definitely recommend their services to anyone and would gladly reach out to them again in the future.

the team was fantastic to collaborate with. i first reached out to get my new home's carpet deep cleaned, as i thought replacing it would be too costly based on another quote. they offered a much more affordable estimate for high-quality carpet and padding, so we decided to replace the carpet on two levels of the house and also cleaned the basement carpet. everything was done excellently, the crews were professional and friendly, and they met all the timelines. i'm glad i didn't skip the basement! i will surely contact them again when it's time for that.

i find it hard to believe there are any negative reviews here. there is another business with a similar name that often gets calls meant for them, but five star carpet cleaning has never received a bad review. the service provided is fantastic, and the team is incredibly skilled. they are friendly and truly care about their customers. if there’s ever a delay, it’s usually due to an emergency, and they always reach out right away to keep clients informed and prioritize their needs. they even come out at odd hours to handle urgent situations like flooding! truly a five-star experience!

I recently had a fantastic experience with a professional rug cleaning service. After buying an antique soumak rug, I was eager to find a place that could properly care for it. From the moment I walked in, I could tell they had a wealth of knowledge about rugs, including how to clean and maintain them, as well as insights into the cultures that create them. The evaluation of my rug was detailed, and they clearly explained the cleaning process and how they would take care of it. The turnaround time was impressive and quicker than I anticipated. Most importantly, the results were amazing—the colors of my rug looked vibrant, the corners were perfectly flat, and it was spotless. I look forward to returning for future rug cleaning, advice, and discussions!

I first encountered a carpet cleaning expert over 30 years ago when a client faced a significant issue with white on white carpet on a yacht. This expert was able to pinpoint the problem and effectively cleaned not only the carpet but also all the drapery and upholstery. Everyone involved with the yacht was thoroughly impressed with the fantastic results. Since then, I have not only relied on their carpet cleaning services for my home but have also recommended them to clients both in the U.S. and abroad. Truly a top-notch operation!

ryan is excellent and i highly recommend five star carpet cleaning. i've used their carpet cleaning service twice, and i'll always call them from now on. with 4 dogs, 4 cats, and a bunny, our carpets get lots of pet stains. i recently got a puppy and wanted the carpets cleaned before bringing the puppy home, and ryan fit me in the very next day. he called me back within minutes after my request. he's very polite, arrives early or exactly on time, and works fast. my carpets aren't too wet when he leaves, and all the pet stains are gone. their prices are really affordable. ryan is the best in the business, very honest, and never tries to sell anything unnecessary. the equipment is top notch and my house looked cleaner than before. i highly recommend this service!

We sent our handmade Moroccan rug to Five Star Carpet Cleaning for cleaning and to get an estimate for repairing the ends that our dog chewed. The team was quick to respond to all our questions, and they even delivered the rug back to our home when it was finished! We are thrilled with the results and will definitely be using their services again. The staff was very professional and meticulous; I expected the hand weaving of the ends to take a lot longer, but they completed it right on schedule. We couldn't be more satisfied!

I reached out to Five Star Carpet Cleaning because I really needed my carpet and recliners cleaned. Initially, I was a bit unsure and looked into other carpet cleaning options, as I’ve always been a loyal customer in the past. I had been part of a rewards program that was discontinued when the company changed hands, and I was disappointed not to be informed until I called last year for cleaning. When Brent and Ryan arrived to clean my carpet and recliners, I showed them the areas that needed attention. Brent suggested additional services like deodorizing and protecting, which I happily accepted since it seemed beneficial. While they worked, my dad, my son, and I relaxed on the front porch. I'm not one to micromanage because I trust the experts. Once they finished, they invited me to check their work, and I was extremely pleased. They both did an absolutely fantastic job on my carpet and recliners, which is why I will continue to be a loyal customer. Please let them know how much I appreciate their hard work and dedication.

i have several hand-woven area rugs in my home in memphis and wasn't sure who to trust with cleaning them. i knew these rugs needed special care and couldn't just be cleaned in my house. a friend recommended five star carpet cleaning, mentioning they offer pickup and delivery service for rugs. when i called, the person who answered was cheerful and eager to help. i had lots of questions, and she gave me clear, helpful answers that made me feel confident about scheduling the cleaning. she set up an appointment that worked with my busy schedule, and let me know i’d get a confirmation call the day before, plus a call 15 minutes before they arrived. both calls happened just as promised, which i appreciated. devin showed up right on time, wearing shoe covers to keep my floors clean, and was very polite. he carefully looked at each rug, asked about any concerns i had, and even shared some interesting details about my rugs that i didn't know—which was great, since some of them are family heirlooms. devin and his helper gently moved the furniture and took out the rugs with a lot of care. he also gave me helpful advice about some repairs the rugs needed, and explained we’d set a delivery date once he knew how long the repairs would take. devin called me later that day, just like he said he would, and we set up a delivery for two weeks later. when my rugs were returned, i was thrilled! they looked absolutely beautiful—better than i expected. the whole process was smooth and professional from start to finish. i’ll definitely tell my friends and family about my experience. friendly staff, quick responses, and real attention to detail!

I have so many great things to say about the carpet cleaning service I received! I reached out to make an appointment on a Sunday, and my call was answered right away. I was scheduled within just three days. The technician communicated well, sending me a message the day before to confirm, and then again when he was on his way. His professionalism was impressive. He explained his cleaning process thoroughly and even shared insights about how his equipment works, including why he goes over certain areas multiple times and how different carpet cleaning products affect the results. The pricing was very reasonable, and my carpets look fantastic! I highly recommend this service.