TruGreen Lawn Care Headquarters

By far true Green is most certainly the worst company a person could hire to take care of their long needs. By reviewing all of the reviews posted to two greens website it is readily apparent that TruGreen and their corporate structure does not care about it's customer's. I have been a customer of TruGreen for well over 15 years and for the past few years customer service has been absolutely non-existent. Field manager Nigel and the general manager Jason and the Pensacola location in my opinion are even worse than the corporate philosophy regarding their customer service. For 2 months now I have been attempting to meet with the management at Pensacola to inspect my law. In the last 4 years after much back and forth they have replaced sections of my lawn due to their poor and inadequate service. For over 2 months now, these people have failed to return my phone calls. On one occasion Nigel indicated that he would gladly meet with me during my limited time at home to address my concerns. However, for the four days that I was home he failed to show up for an appointment and failed to return any one of my phone calls. That was 3 weeks ago today, despite my numerous calls to their call center and the unfulfilled promises of people like Karen Kennedy, Charles Barrett, and a person named Otto, I am no further ahead now than I was 2 months ago. Auto Andrew green, said that he would personally address this matter and getting resolved he indicated that he would be back in touch with me within a day or two. When I pointed out my concern that there is no way to reach him or other people directly other than going through the call center, he said and provided to me a direct phone number. However when he failed to call back as promised, I use that phone number only to find out that the phone number was not in service.

I then call and work up the chain from the call center and spoke with Charles Barridge. He also said that he would get to the bottom of this problem and get back in touch with me. That was 2 weeks ago and again no call backs

Finally after again working up the ladder, I was able to speak with Karen Kennedy. She explained to me that any questions or concerns regarding my lawn made to their call center would be automatically forwarded back to the Pensacola branch location. I advised her that that is the root of all the problems: the Pensacola call center misses appointments will not return phone calls etc. Is Kennedy said that she would take care of the matter personally and for two days she did call me back several times you tell me that she has been sending messages to Pensacola and advises me at the persons at Pensacola mentioned above informed her that they would reach out to me within that very day. However that was a week ago and to date, these individuals have not contacted me whatsoever.

She informed me that that was not possible, she stated that her corporate structure and TruGreen is such that everything is handled locally. If things are handled locally how do things ever get resolved if the local management is the cause of all the problems?

She and others are true Green indicated that the corporate structure to agreeing does not have a complaint or resolution department in order to correct any problems of customer may have that everything is sent back to the local branch. She also said that she did not know the names of any individuals who oversee the operations at the local branch. She also said that she would check back with me daily to see if my problems have been resolved or if the local branch is contacted me. I thanked her for this and told her that in the past it seems like management that you get in touch with via the call center would make promises that they would call back but they never do she told me to rest assured and she would continually handle this situation and try to get the matter resolved however she said that anything she can do is extremely limited and there is no formal chain of command. She indicated that she would formally request HQ to contact me. This has not occurred

What an absolutely worthless and scamming company! Stay far, far away from this scum. We prepaid for a year of service in March of last year. Everything was great until we had them service our sprinkler system. The fools they sent out caused so much damage that it took another company an entire day to replace valves, wiring, and sprinkler heads, not to mention costing me several hundred of dollars. I decided to cut ties with TruGreen, eat the prepaid amount and just be done with them. Fast forward to January of this year. I came home to a note on the door saying they had preformed some service to my yard.....odd, we are done with these morons. Upon calling we were told that our 1 year prepaid service from last year, which we had canceled in September, was automatically renewed for 2019 and they wanted their $60. I've gone round and round and they absolutely refuse to credit the account and just leave us alone. I NEVER wanted them to ever come back yet here they are, doing unauthorized treatments to my yard and demanding payment. At this point they have sent it to collections and I've sent all documentation to my lawyer. Stay as far away from these fools as you can!

Price doubled year 2 with no notification. Hard up sales after ever service. Hard upsale during cancellation request. Ignored my request for no upsales/solicitations repeatedly. Then calls me again today, to try and resale me on an over priced service.

Hard pass because of customer service alone.

Ohio location.