Roto-Rooter Plumbing & Water Cleanup

They were able to come out in one day. The plumber was very professional and diligent. He showed me everything he did. We had one little issue when he had to replace a stopper and it did not match the finish on the faucet but it was not a big deal...unless you really care about that stuff. I needed a lot of odds and ends done, so I really cannot speak to the price but he was here almost all day. If calculated by the hour, I think the rate is kind of high, but if priced by project, maybe not. Overall, I'm glad they came out in one day and finished in one day and did not try to oversell. I also had a drain tech working on lines outside, which proved to be too problematic but I cannot put that on him. They also sent some very nice men to discuss water damage from one of my leaking pipes with some mold. I really was not expecting that and was not prepared for it. I could have saved them a trip. And they should probably arrive after the plumber has checked the leak. After the plumber looked at it, we realized it's an AC issue and the damage was actually pretty minor. We can fix it ourselves. But there were very professional and very nice.

Noticed a small water leak behind toliet while cleaning. I had a positive experience with Roto Rooter in the past so called them for service. They were able to get to me on the same day. German was the plumber who came. He explained what he thought was wrong and got approval for each step prior to the repairs. He did a nice job and assured the area was clean when he left. I was pleased with everything but the price. The parts were approximately $40 and the bill total was approximately $283 (and that is with a $40 off coupon). I feel that the price was excessive for a 45 minute job. I am a nurse with advanced degrees and risk my own life going to work each day and my hourly wage is not close to what I was charged for 45 minutes.

The company sent out a gentleman named Mr. A. Adams. He was very patient, and kind. He was not in a hurry when I asked questions. He took as much time as I needed to answer all my questions. I am very thankful for his patience and kindness. The job was done well and everything was cleaned up. I will recommend this company to anyone in the future. Also, the young lady who took my call was very pleasant. Thank you Roto Rooter for such good customer service.