All reviews for Air Systems, Inc

This company installed the system in my home when it was built. Initially I was having my systems maintained by another vendor but grew tired of the constant "up-sell" of extra stuff. Been using Air Systems for a few years now and they are exceptional. From calling for an appointment to get semi-annual maintenance scheduled, to the technicians who perform the service, exceptional! Highly recommend them for any service or maintenance issues you may have.

I can not say enough how great this company is. My AC went out last night. I got a message by 6:30 am. the order was turned in. Austin called before 9 :00am. He was here within the hour. I call that great service. Thank you Marsha Creson

Air Systems has done an excellent job for us the last six years. The technicians are thorough and prompt. Another great experience today with Austin on the semi-annual maintenance. Austin was professional and informative. The support staff has also been wonderful to coordinate scheduling and services. First class operation.

Air Systems was absolutely wonderful to work with. Our AC unit went out this week on Tuesday. We called around to several companies prior and were told the earliest someone could come out to look at it was Friday. We called Air Systems and they were able to send a technician out in a few hours. Austin was very knowledgeable and professional. He diagnosed the original problem quickly and fixed the shorted fuse. After the AC unit was back running, we noticed it wasn't cooling the house properly the next day. Austin was able to come back quickly same day and again diagnosed the problem (AC unit froze due to low freon). He advised we keep the unit off for the day and he came back in the morning once it had dethawed to add more freon. Austin was very nice and helpful. We were extremely impressed and the price was very reasonable. I would definitely use them again if any issues arise in the future.

Wow what a great company Air Temp is! I have used them a couple of times. Each time they have been professional, friendly, clean and so knowledgeable . Their prices are were better than everyone else's were. They are the most honest company I have ever dealt with. Gave me a great price on a new system. But get this they said mine was fine for now. They said they would repair it as long as I wanted them to. Last time it went out I just knew I was going to be told I needed a new unit. But they repaired it for 173.00. They definitely will be the company I will go to for new unit when the time comes and for any future repairs. Tim Allen was the tech and he was so nice. Thanks Air Temp for being there for me.

I have been a long-time customer of Air Systems Heating & Cooling, and I have consistently found their service to be outstanding. Their team is friendly, prompt, and highly-skilled. Recently, they installed a new unit at my residence, and the process was handled with remarkable efficiency and professionalism. Additionally, their pricing is highly competitive. I have full confidence in recommending their services.

I have used Air Systems in the past and the service/professionalism is outstanding. Service technicians are prompt, knowledgeable and explain necessary work. I would highly recommend them for any necessary HVAC work

We had issues with the upstairs air unit, they sent Kasey Garret. What a blessing, he was honest and prompt.. Kasey didn’t try to sell me parts I didn’t need or over charge me for phantom services.. Thank you Air systems and Kasey, awesome job!!!!

There service is awesome their billing gets messed up. We have to call in for adjustment a lot.

Cody diagnosed the problem quickly. It took the part 1 week to come in, though. We have heat now. Yay!

I have always had a very good experience with them! Every time I call they are very professional and kind. Ric and Brandy have serviced my unit they are both very helpful , professional and knowledgeable.

The installer was pleasant who came to check the system. The office provided a quote that was 1200 more than what the tech initially thought. Then they explained the install was more expensive than the unit. Got a quote from a fantastic company in Murfreesboro (Murfreesboro Heating and Cooling) whose honest and not trying to overcharge. I had used this company several times and moving forward they have permanently lost a customer.

Bad service, rude owner, employees don't do their job, lazy, and horrible customer service.

Pretty awful communication and they showed up nearly 4 hours late. I didn't even use their services at that point.

David the owner is very rude to me on the phone. Bunny, (thats her name!) his favorite clerk doesn't do her job.

I drove to this part of town to help a friend out with an easy, and very common, HVAC problem. If the outside unit just sits and hums without the fan starting 9 times out of 10 it is the capacitor. This is a super easy fix. All one needs is a capacitor with the proper terminals and ratings to replace it.

I had been told by a supplier in the area that they had the part so I drove in early to fix it for my friend. As it turns out, they did not carry the correct one so I was stuck calling around to find someone that did have it in stock.

At this point, I called Air Systems to see if they carried the capacitor; I did not know if they were a supplier or repair place. Whoever answered the phone said the following: "Yes. We do carry the part. I won't sell it to you, but I'll come out and do the repair."

I realized at this point that they were a repair service and do not fault them at all for not selling me the part. The problem comes from the remaining interaction.

I told him that I had done many of these repairs before and had driven over an hour to come help out a friend. I asked if he knew of anywhere in the area that carried the parts. Not only did he say "no" he didn't know of anywhere nearby that carried them, but (and this is the kicker) no one would sell me the part without an HVAC license! He knew I had done this before and straight-up lied to me. You can buy this part at any decent electrical supply (not the RadioShack type) store as well as Amazon or eBay.

There is no way I can recommend this business to anyone since they find it necessary to so blatantly lie for no reason. How much more truthful do you think they will be when quoting a repair?

This company did the install of my new construction....of course it's owned by the same company that build it and the concrete company as well. Huge issues there, but anyways. The install wasn't completed right and still had ductwork disconnected. I called yesterday for a service call because my condenser wasn't working. I was told an 11am for the next day was available. I adjust my work schedule and accept it. 11am rolls around and the tech calls me. He is an hour an a half away where he was scheduled for a 10am appointment. I called the office to ask for a resolution. I was told another tech was an hour away on another call. This company is obviously only worried about cramming as much as they can on the techs and having no concern for customers. Will never use or recommend them.

I have been using this company for several years now. I have been very happy with them till just recently when they took advantage of seniors and cost us an unnecessary $ 99.00. I called them for a repair and my husband told them it needed the gas. So they come out and tells us yes it needs gas! But get this they say we don't put the gas in anymore! They purposely withheld that information from us just so they could charge for a service call knowing fully well they couldn't perform the service needed. I have now decided to file a BBB report . I will be looking for a new service company. I had been paying $ 119.00 a year for Spring and Fall check ups. Not bad very reasonable. My husband called and was told the plan was 100 a year. Then why am I paying 119.00? I called up and to inquire about the rates and was told they do not offer the yearly maintenance plans anymore. Well how can that be if not 5 minutes before they gave my husband a quote for a 100.00. I do not like dishonest companies. I thought so highly of this company for a long time. Nothing good lasts I guess. Very disappointed. I have never heard of an AC Company not having a yearly plan. They also said we needed another capacitor at 150.00. The one they put in didn't even last 5 years, and they should last from 5-20. I had asked for a refund of the 99 dollar fake service call and was denied so therefore I did not let them put this in. We bought one from Amazon for less 20 bucks. Big mark up.