Garbage Collection reviews in Nashville, Tennessee

I wish I could give zero stars. We just cancelled our service yesterday after my trash has been sitting on our curb since Sunday night. Pickup is supposed to be Mondays. This is the 3rd time in 2 months that our trash has been out the night before and not picked up. I’ve tried calling them numerous times and they either do not answer or return calls or if they answer they are rude and unhelpful. It’s Friday afternoon and our trash is still sitting on the curb after I was reassured that someone would be by to get it by Thursday. We will now be serviced by Hudgins Disposal and Waste.

This service is the worst trash service I have ever experienced. My trash is due to be picked up on every Tuesday. Guess what?!...it never happened! Called Wednesday, I get told they are running behind and it will be picked up..and again, never came. Thursday called again and the same crap and the same old story...Friday, rolls around and guess what?! Nothing changed. I'm tired of paying $39 for every 3 months just to be lied to. This company is a joke and I strongly recommend not using this service. If I had an option of not being able to give them a star, I would not even give them one! Very poor service and they can't keep their word. I'm done with this!!!

Horrible customer service. Setup service 3 weeks ago, the representative seemed annoyed to setup a new account. Finally had them pick up for the first time scheduled for Monday. The following week scheduled for Monday has yet to pick up, it is now Thursday. My entire neighborhood who has the same service hasn’t had theirs picked up as well. Called several times and left messages and no response. I will be switching to Hudgins Disposal today.

I wish there was zero or negative star rating because this company doesn’t even deserve 1 star rating. Bottom line is if you want a company that skips trash pickup on regular bases & doesn’t respond to email or phone calls then this company is perfect for your needs otherwise find a good and reliable company that values and appreciates your business. That is what I did & I fired this company.

Huntsville City went from weekly recycling to monthly recycling this year, and switched from waste management to red river waste solutions in the process. This company is totally unprofessional and doesn't care at all about how their drivers behave. Our recyclers dump recycling all over the road because their truck is already full by the time they get to our home on their route, and they make no attempt to pick it up, running over it causing explosion noises (sealed 2 liters), so you know they know. Turn around at the end of the street and come back the other way, look straight at the mess they made, and just keep on going anyway. Drivers just sit in the truck on their phone the entire time they are on our street, oblivious to the mess they make.
Call the company, tell them what's going on, they offer to send them back out to pick up, but that's it. Don't offer any apologies or remorse or care that their drivers behave this way.
Most people have more than one bin worth of recycling in a month, and they make no attempt to pick up excess recycling. They also no longer accept glass bottles or pizza boxes...which just seems ridiculous. All carboard has to be broken down and then also cut down to below a specified size limit, which is smaller than an average Amazon box. Just frustrating to be paying the same amount for less than 1/4 of the service we once got.
Update: The route manager stopped by and offered condolences, but said he can't really do anything about the other drivers behavior. So some people care, but that is just not generally the vibe you get from seeing or interacting with this company.

We had a bad start when they changed over to the trucks to pick up the trash with a mechanical arm. We canceled our service and then decided to give them a try again. After several phone calls, we feel like we are on the right track. Jennifer, that works in the office was very very very helpful! I am believing that they are trying to get all the kinks worked out. I think they have some good systems in place to ensure that.

Labor Day- Holiday No Trash Pick Up. Completely understood.
We placed our waste can out the next day and waited and waited for days and no pick up.
I called on Thursday 9-8-16 and the person told me they picked up on Saturday BEFORE Labor day.
We didn't get the memo nor did my neighbor down the street.
There was no memo on July 4th and they picked up two days later.
What a crappy way to do business.
We cancelled our service. However, I realized that we have paid them for 3-months. Probably will never see our refund.

They have been picking our trash up on Tuesday's for a while. Then they made an announcement that all customers in Davidson County would get Tuesday pickup. Since that time they have missed 3 Pickups out of 3 (they came out late last week after we called). They also want the trash out by 6am which is extremely inconvenient, especially since they don't feel obligated to pick it up. They have no problems collecting payments in a timely manner but seem to have forgotten they have obligations. We have lived in the same location for 18 years and maybe had the trash missed 5 times. Maybe Red River needs to realize they are in a service business

My garbage has not been picked up in over 2 weeks, and this is the 2nd time this has happened since I started your service in December. When I first contacted your office to begin service, it took numerous calls to make it happen. At one point, my can was "repo'd" -- with garbage still in it -- because your employee had the wrong house. After I called the office, the can was brought back -- still with the garbage in it. I will say that the customer service rep I spoke with at that time was super nice and super helpful, so I would give her 5 stars.

I watched the driver hit my mailbox With the forks that pick up the trash cans because he accidentally left them out while driving down the road. My wife called several days in a row and kept being told they would send a supervisor out that day to assess the damage. It’s been five days And now we can’t even get anyone to call us back or answer our phone calls. I can’t get mail until it is fixed they’ve hit my fence and my mailbox once before this year and I just fixed it myself rather than dealing with the hassle involved in having them do it . I am tired of fixing damage caused by this company if I had a choice and they weren’t city contracted I would fire them and Hire another company. I do not recommend this company if you have a choice.

i have had nothing but positive interactions and great service from Red River. Our weekly collector is so professional and so friendly. He goes above and beyond to provide great customer service. If we have a question, he jumps out of the truck to speak, rather than sit up in the cab and yell over the motor. The last two weeks, we have been late getting our dumpsters down, and rather than a scowl, we were met with a smile and he jumped out of the truck to assist. The only time I ever missed pickup was once during a holiday week and I had not read my email where they informed us of the holiday schedule. Strong work, Red River Waste! Your service is appreciated and kudos to a great associate.

We loved our previous company, S & K Disposal, but unfortunately things quickly changed for the worse when they were bought by or merged with RRWS. Service changed from back door to curbside without a reduction in price, which was 40% than a competitor for the same service. They missed our pickup, couldn't be reached by phone and wouldn't respond to email or the customer service form on their website. Very happy with their competition but sorry for Scott and Kay as they are good people.

I was a happy S&K customer but unfortunately they were acquired by this horrible company. In the six months we have been with them they still cannot get our account right and state that we have not paid. The person you talk with when you call sounds like she is at the end of her rope and basically says that she can't provide any information and than I need to send a copy of every check I have sent them and she will have corporate go through it. Of course nothing is cleaned up ever and never hear a response.

The actual trash pickup under S&K was great always got everything. RRWASTE definitely leaves stuff and not nearly as professional.

Now I get a notice that they are discontinuing the service that we utilize 'Backdoor pickup' and cutting down to one pickup a week. Here's the funny thing, do you think they are going to drop the price....nope. just a Backdoor way to raise the price on everything.

Definitely agree with other reviews that it seems like S&K sold out to a horrible company. My opinion is that you should look for other trash companies.

The young men who service my route in Bellevue are always efficient and do an excellent job, but more importantly they are always kind, thoughtful and friendly! They never hesitate to greet me with a smile and a wave if I'm outside and have even gone above and beyond what their job requires. A couple of times I have forgotten to put out my garbage containers on trash day and instead of passing us by, they retrieved the container from beside my house so we wouldn't have to wait another week to have my garbage picked up. I wouldn't hesitate to give this company my highest rating and I'd happily recommend them to anyone. Also, what little dealings I've had with the office staff has also been very pleasant & professional, so it seems this company really aims to please in all aspects of their business.

Switched to Red River after getting lousy service from another company that has since gone out of business. There were a few hitches as Red Rivers business grew a little faster than I think they were prepared for. A couple of weeks in a row, our trash was picked up a day or two late. However, they were good about calling ahead and letting us know about the delay. Since then, no problems. Trash is picked up in a timely manner and on the correct day. Overall very satisfied with the service.

This red river company needs to be sued for fraud. How are you going to take our money yet not collect our trash for three weeks consecutively! We have actually reached your customer service twice and both times we were promised next day pickup, but it hasn't happened yet. I understand that transitions take time to work out all the kinks, but don't pretend to be concerned and make promises you can't keep!! We've already paid 3 months in advance...I guess that's just money stolen from us! Now the other trash company in our area is full because you've lost so many customers to them. Anybody got a pickup truck to come haul our trash off before the raccoons get in it?!

Bad service does not even begin to explain this company. Someone would have just as must success if they waited for raccoons to hopefully scavage through the trash and hull it off. I have called 8-10 times per day for the past week with out a single connection. Their mailbox is full, so leaving messages is not an option. My trash has not been picked up for 3 weeks and no returned calls. Conveniently my bill showed up in the mail yesterday, thank goodness that wasn't late. The best part is that I continue to receive notices that they are "behind" on routes and promise the trash will be picked up shortly. I am over empty-promises and TERRIBLE customer service. Shut your doors RRW. You do not have the right to call yourself a customer service provider.

Horrible Service.
Week of Christmas they were two days late and no notice given.
Week of Jan. 2, they never came.
Week of Jan. 9, they missed the scheduled day again. After complaints to corporate, local voicemail (when it wasn't full and not letting you leave one) and via email, they finally came unannounced...so the 6 bags of trash in the house that couldn't be put out due to high winds that week which were knocking them down and making a mess, were still backed up and needing to be taken away.
Week of Jan. 16, never showed. Called local number, corporate and filed a complaint with the Better Business Bureau. Finally got a call back on Friday of that week telling me they would be there either that day or the following day (1/21). No one came!
Week of Jan. 23, on Monday...called local line and actually got a real person! Was told they should be there that day. Also received a BBB response from them stating they were to be there by that day. No one came! It is now Tuesday, 1/24. Local line voicemail was full this morning and couldn't leave a voicemail. I emailed and complained to the BBB again. This is absolutely ridiculous!
If you have a choice in waste services, STAY AWAY from this company! Update:
It is now 1/27, and Red River missed another week of pickup. This is the THIRD week of Missed Pick up! I called the local line Wed/Thurs/Fri (today). Only once was voicemail not full. I called the corporate office and left messages. Neither local or corporate responded with a person. They called my husband's work line and left an automated call saying their Wed/Thurs pick ups were delayed. We have WEEKS of trash backed up from them not doing their job. SERIOUSLY!?!?! You are asking me to go ANOTHER WEEK with no pick-up?!?!?!?!? And the email they keep dispensing on replies like the one below and to WKRN in the two stories they have now done about this issue is just a joke because they don't answer!

The service definitely did not start out as was stated by the company. There where several weeks of missed pickups or pickups a day or two late. Now after they've worked out the kinks from switching trucks, I feel they're getting more consistent. The staff is always friendly on the occasion when I do call in and I'm glad I've stuck with them.

RRWS service is horrible. They are consistently late. They often skip pickup altogether. I never know which day they will pick up my trash, so I often have to leave the bins at the curb for days at a time. They skipped recycling pickup in December when it was only once a month to start with. When I call to complain, they don't answer the phone and their voice mail is full. They don't respond to email.

They are one or two missed weeks away from me cancelling my service and moving to Hudgins. Tomorrow is my scheduled pickup day...can they do it?

What a great experience! I had to fire my last trash service for being unreliable...in contrast Red River has been amazing! The truck driver was in my neighborhood and noticed that my old trash company had not picked up as they were supposed to...he VOLUNTEERED to take my trash for free 1 time if I would give the office a call and find out the rates. I did, and have been very happy ever since. My trash is not something I want to spend time worrying about! Red River Waste is the "Easy Button"! Love these guys!