Moore & Smith Tree Service

We had an excellent experience with everyone involved with Moore & Smith Tree Care----start to finish and everything in between. Can't say enough on how impressed we were. They were timely in all aspects (returning the phone message, getting out to give the estimate, doing the work, and keeping me abreast of the schedule / plan). This was extraordinary. In our attempts to get various work accomplished, most contractor companies have been 'trying' to say the least. Moore & Smith came highly recommended, by word of mouth.

Kasandra immediately impressed me with her professionalism towards being earth friendly-green, and experienced. She was also flexible on her approach and the timing in giving the estimate. The crew went above and beyond to satisfy my husband and I with the debris, and the price. We were amazed at how thorough Philip and his employees were...contentious of safety the whole time, both theirs and the safety of the children who will be in our yard. His knowledge and experience was reassuring. They not only cut out more dead branches as preventative, without a cost increase, but also put up two rope swings. The men were always respectful; no cussing, no littering....Top Notch. Nice people. Thank-you!

I would highly recommended Moore & Smith! Their pricing is fair and reasonable. They are extremely knowledgeable and want to make certain that whatever landscaping is done preserves the trees/landscape, while maintaining the desire aesthetic of the property. Everyone was very professional and courteous. The crew came out and were very efficient in removing the landscape trees and they cleaned all the property up nicely. I would highly recommend them and will definitely use them again!

Unprofessional! I expect professionals to honor a signed contract, and any disagreement within your company stays there. I do not appreciate an owner trash talking new employees to me the customer. If you think your workers are "missing things" in their proposal, that is your fault as the owner/ manager and not my fault as the customer. Talking to a customer this way about your internal issues reflects poorly on you, not your employee.
Initially I received a proposal for $2850 for tree removal + $450 for stump grinding. A few days later, my bid was lowered to $2600 + $450. I signed the contract and sent a 20% deposit in good faith.
A couple days later, owner Kasandra arrived unannounced to do a revised estimate, complained about working 100 hours a week, and talked poorly of her new employees who "miss things", then proceeded add $1200 to the bid. We already had a signed contract! Now it's $3850 + $450. She said if I didn't approve she would refund my deposit immediately.
I thought about this, and wrote back that I would agree to the first proposed amount. M&S did resolve this situation by subbing out the job to Christian Cuts, who did a fine job with a nice crew of guys for $2850. Beware of the bait and switch. Do yourself a favor and skip Moore & Smith and go straight to Christian Cuts or another professional team.