HVAC reviews in Pulaski, Tennessee

They do what they say they are going to do and they are respectful

New unit.

Had the part I needed and extremely helpful and great group to deal with.

Very good experience unit has never worked this well thank you elite care highly recommend

Left us waiting for 3 weeks on a heat pump swap then just bailed on the job completely. Will not respond to calls or email.

The owner of this operation set me a text message during the snow storm, that after everything cleared up he would come out to check up on my he never did show up he informed American home shield that I had a infestation under my house which was not true he lied and for me from now on he will not be coming back to my house ever again that I informed American home

This company is elite at not fixing your air conditioning and dodging/ not returning your calls after they don't fix your issue. My home warranty company can get ahold of them 5 minutes after or before I call but won't answer when I call.

He was efficient and quick. The problem was fixed as quickly as possible. Very polite and communication was a 10. Would recommend and will use again.

They did a great job and were very friendly and professional. He got it taken care of quickly and did what he said he was going to do. Would recommend!

Best of the best. Called that I needed a new unit they came the next day, the morning of a snow storm and put it in for us. Couldn’t have had a better experience with them!

Arrived following morning on time, was very thorough in assessment and repaired in timely manner. Pricing was less than we exspected, very fair pricing. Friendly, informative and helpful. Highly recommend them to anyone.

I would choose this company over and over. They repaired my HVAC while doing an emergency call after two other companies could not repair it and left my family and I in a cold house for week. Thanks Elite Care.

They got to us quickly. They worked very hard to get our new unit connected and running. It's been 2 months and it is running smoothly. They were kind and family friendly. Their estimate was accurate and pricing was fair. They did an awesome job.

This company was recommended to us by a FB group in our town. We reached out for a small issue and they had someone out the same day! We did not think it was urgent but appreciated that someone was available to come out and check for us. We will be a repeat customer and recommend the company to others. Thank you.

Elite Care tries to do right by their customers. Unfortunately American Home Shield does not. Elite tried their best to help my fiancée when American Home Shield shafted her. They were courteous and respectful with my fiancée while she was trying to figure out what all was going on with American Home Shield and how AHS was not honoring the home warranty that my fiancée had purchased. Elite did their best to help us with everything that was going on.

Alias and his crew are professional, knowledgeable and reliable. We recently had our main havc replaced and had used Elite Care Heating and Air a couple of months earlier to replace the bonus room unit.

In both cases communication was timely and helpful. The crew arrived on time, installed the unit and had the a/c running without delay. They even worked in the rain to finish the job.

When we had some difficulty with a new programable thermostat Elite Care Heating and Air came back out and made sure all with good and running correctly.

Without reservations I recommend Elite Care Heating and Air.

These guys are the best. Very friendly and hard workers. They do what they supposed to do and that is fix what is wrong. I give them 10 stars because 5 just ain't enough. If you need your unit to run like it supposed to, I say with confidence give them a call. You won't go wrong.

My husband and I have had American Home Shield warranty for the last 6 years, because when we moved into this house everything was on the verge of it’s “end of life expectancy” so figured we would need some help. AHS can be a huge pain but what we have heard they are better than some of the other home warranties. I will save their review for their page though.

As for Elite Care:
On 1/23/25 I put in a 911service request with AHS as our very old furnace (that has already had almost every part replaced) had went out on a 4 degree day, AHS was having a hard time finding someone that could come same day, but finally got a hold of Elite, Elite came out within about 4 hours of being called, the compressor had went out and they needed to order the part, fortunately for us they were able to get our emergency heat going.

Finally, the part came in on 2/12 this took a while, but we can’t blame Elite for that, everything these days is taking forever to come in. Mike with Elite actually had to drive down to AL to pick up the part, then Josh with Elite and his assistant came out 2/13 – Josh was extremely knowledgeable and experienced in what he was doing, which we greatly appreciate!! Some of the companies AHS sends out have no clue what they are doing and have caused more damage than what they were here to fix.

Josh needed a couple more parts to get old bertha going so headed to town, picked up what he needed, was back in no time and got that old girl going again. Josh had asked if the first tech from Elite that had come out on 1/23 had mentioned anything about us paying for freon as AHS only pays $10 a pound and we said he hadn’t said anything about it but we would pay whatever we needed to, and Josh said he would get back to us. I pulled up our AHS contract and sure enough it says AHS only pays $10lb. Well then Mike called us last night and gave us a discount on the freon since his first tech didn’t mention it, we would have paid whatever the price was we owed, but for Mike to discount the price for us was a very nice gesture.

Thank you Elite for getting us going again!

Elite care amazing with our unit installation. Very timely and had amazing communication. Answered promptly and was very knowledgeable of the issue and how to solve it. Will definitely be using Alias in the future. They really care for their customers.

Highly recommend Elite Care Heating and Air! Alias was very quick to respond when I first contacted them and they were out the next day (Christmas Eve) to check out our unit. They got it all cleaned up and fixed a piece of ductwork that had fallen down. Came back after new year's to replace a part and took care of making sure it was covered by the warranty. Also replaced a section of ductwork that was damaged.
Very reasonable with pricing, and explains everything that is going on and being done. Very polite and respectful. Will definitely call them next time we have any issues and will have them do our yearly cleaning and tune up!

Alias and I came in contact because of my home warranty company, Cinch. The other technician they sent from another company didn't fully diagnose my HVAC issues. Everything seems to be in order and working now. I know it probably wasn't a close drive for him but I greatly appreciated his professionalism and promptly getting out to our home to make sure we had working heat for this cold snap, especially after all of the trouble I encountered. Thank you again!