All reviews for Biggs Service Company

Gregg was able to work me in on the same day I called. He fixed my whirlpool washer and pretty much knew what the issue was and was upfront with price. Very nice guy and will call on him again.

Biggs Appliances was a blessing! Greg took an extraordinary amount of time helping me fix my Samsung Refrigerator. He helped me order the necessary parts and walked me through the repair remotely via phone call. It’s rare to come across someone who is so patient and skilled at their craft! Thank you Biggs Appliances for helping me repair my Samsung Refrigerator!

ANYONE LOOKING FOR AN HONEST, SKILLED PLUMBER/HVAC PERSON????

I have been very pleased with all of my interactions with Greg Biggs, of Biggs Service Co., regarding my HVAC needs. It began with my refrigerator freezing, with the result of it no longer cooling my food. I contacted Biggs Service Co, and spoke with Greg, who asked several questions and then very accurately diagnosed the overall problem and what to do to get my refrigerator working again. He did not come out at that time, because he had been able to solve the problem over the phone. It would have been an after hours service call (it was a weekend evening) that would have cost a pretty penny I am sure. Greg did recommend that he or someone come out to further establish why the refrigerator froze up, sometime the upcoming week, during work hours. Other companies I had called that evening, before Greg, told me they would come out for "X" amount of money - nobody else gave me expert advice over the phone for free, essentially fixing my refrigerator at no cost!

I did have Greg come by to examine my furnace (and A/C) to make sure it was ready for this upcoming winter.....he determined all to be clean and in good working order! The cost for him to do all of this was less than some companies charge just to make a house call. Greg was polite, friendly, accommodating, skilled, and efficient. He explained everything very carefully. He is very honest and has a lot of integrity. I will most certainly keep his information and have him as my go-to HVAC/appliance/
plumbing/etc. person, from now on. I was very impressed! Just sayin'!

Greg was fatastic! He repaired my furnace the same day I called. I was very impressed with his professionalism and the price he quoted me for the repair I needed to get my furnace running again. I am a happy camper my furnace is working! I would highly recommend Biggs Service Company if you are looking for an honest and reliable company!

Greg came to assess our broken double oven. He was the third serviceman to look at the issue. The first didn’t even really look at it. The second said they had to order a part. A month after, after not hearing back, they said they wouldn’t be able to fix it after all. I called Biggs and reached Greg. He came the next day, truly looked at the problem, gave us a reasonable solution to actually be able to fix the oven. Then he advised us a way to fix our issue that would actually result in him making less money. I am impressed with this company and this serviceman. We have a lot of rental properties and work with a lot of repairmen and contractors. Finding one who has integrity, promptness, professionalism, and extensive knowledge is rare!! We will be using this company again.

Greg Biggs is very knowledgeable about refrigeration systems from 30+ year old systems to newer ones. I would also trust him with other appliances. His work is thorough and meticulous. He solved a defrost problem on our ancient GE side by side refrigerator/freezer. With his insights into how to adjust freezer/refrigerator temps, the unit is working better than it ever has before.

Strongly recommend him for appliance repairs.

Rude and didn't get off vehicle to check roof

Didn’t show up, didn’t give notice he wasn’t coming

Paid 150.00 dollars for him to tell me to unplug my fridge. I do not recommend

The gentleman that attempted to repair my refrigerator/freezer was not professional and consulted Google for help. He may be able to repair something minor but don't count on anything more.

Never met the guy. Drove to my house but never got out of his truck. Told me he was too busy to help me because I was too busy helping my young son goto the bathroom when he called while in my driveway. Checked his website and didn’t see any disclaimer stating will not go knock on your door when he arrives and will only honk his horn or call your cellphone. One star for being responsive to requesting help for my ac.
Edit after Gary’s response:
I did in fact respond to his text asking if he was at
my house. I said he was. I went to my front door and didn’t see him. I walked onto my front entry to check to see his truck. I didn’t. So I walked to my back door which also has a circular driveway. I didn’t see his truck. I glance at my phone a see my camera showing he parked near my garage. So I walk to my garage and open it. No truck as he had already left. I check my phone and see missed calls. I call him and he immediately begins to berate me on not answering my phone. Never had anyone I call for service or even for delivery and them arrive at my home and not knock on my door. I wouldn’t have written a review if he hadn’t yelled at me on the phone for not answering a phone call. I’m glad he refused service so I didn’t have to deal with him trying to finish his sell of a whole new hvac unit he had tried to prepare me for by diagnosing my issue based off the description I gave over the phone. He was where he said he would be when he said he would be so I’m not sure why I would be so startled to assume I’d need a shotgun to confront a technician I was expecting at the exact time he said he would be at my home. I’d definitely help my toddler goto the bathroom again to help him instead of dealing with Gary again. Maybe he had a bad day but there’s no reason to berate me on the phone for expecting a service technician to come and knock on my door after verifying they were in fact at my house. Posting my address won’t change the fact he was unprofessional and I’m glad I never met him because of the way he treated me.

I called this company yesterday for washer repair. I was scheduled for service between 3-5 today. They were a no show/no call until 7:15. He offered to come out at that time of night which I agreed. I asked him about the appointment and he chuckled and said "jobs". Then he said that as I was disappointed (I never said I was disappointed) he said "Let's not. I will allow you to find someone else". Very unprofessional.

I called and was given a prompt appointment to evaluate my dishwasher. On the day of the appointment I get a text asking to move it to the next day. On the next day I get a text to expect him to be late. After the appointment time I get a phone call saying he wanted to come an hour late. I said, 'I guess so', and then he said 'You know what? I'm cancelling. You'll find somebody else.' My opinion is you will need a full-time house sitter to accommodate appointments for Biggs Service Company.

I described my fridge being a Kodiak told him it is in my bus and I can come to him, he said he doesn't have a office to come to, I said again I can come to you, he said he hasn't even heard of a Kodiak refrigerator and then he asked if it is ac or DC I said DC and I needed a rv place to find repairs. I said I need a fridge guy. I asked what is the difference between a AC and a DC then he eventually just hung up on me. I called back to find out the difference between the two and he hung up again so I left him a message. $90 or $99 for diagnosis and then $300 or more after...im sure he is good at what he does but he is not good at people skills....