Home Services reviews in Aubrey, Texas

We had a lot of difficulty getting dependable and quality lawn service until we found On Hand Lawn Care. Our yards were completely overrun with weeds, and the lawns were in bad shape. On Hand quickly improved the condition of the yards, and today, you won’t find one weed anywhere on our property. They are very dependable and have never missed a week of service. Their office staff are a pleasure to deal with and always provide exceptional service. I strongly recommend On Hand Lawn Care for lawn service and many of the extra services they provide.

They were bought out by new management. The new management significantly overbilled me and said sorry best I can do is give you a few free cuts rather give me a refund. He then told it was my fault I agreed to pricing, but failed to show me where he communicated the pricing increase. Overall I will not ever use them again after over 5 years of being a customer. Best of luck and watch your invoices.

FYI I only ask for a refund from when new mgmt bought the company not from previous mgmt. they should not be responsible for previous mistakes.

Fantastic work! Not only are they prompt and on time, they did a great job helping us clean up our mistakes. We cannot wait for the Spring season now! Again, awesome job by a major league crew.

On Hand Lawn Care has been taking great care of my yard and flower beds for years. Recently, the Providence Village HOA sent a letter appreciating the caring that has been done in maintaining my yard and flower beds. Also, people have stopped and given compliments on how nice everything looks. Without the dedication of the crews and office staff, theses compliments would not have happened. My thanks to each and everyone of you.

This is a company that you can trust to take care of your landscaping issues. Very responsive and top-quality work.

On Hand Lawn Care has taken care of our lawn for the past two years. They maintain many lawns in our neighborhood. They are fantastic! The customer service is one of the best in the industry. The crews work fast and hard, not skipping a detail. They are always respectful and kind. Our yard has never been in such healthy, beautiful shape. I recommend them without hesitation!

I don’t use this company and never would for the following reasons.
My neighbor uses them. They barely have any grass. This company come all hours of the day seven day a week. Today is Sunday morning and they are out mowing and trimming. No inclement weather this week.
They also park their big truck and trailer in front of my house and not the house they are servicing.

On-hand lawn Care charges by the minute they are near your house. In some instances, they charged me almost twice the amount of time they were actually at my house. They later even admitted to this. They also charged me for multiple bags of grass per visit, even when they did not use a single bag. I proved this by showing pictures from my surveillance system.
Should you opt for On-Hand Lawn Care, it's crucial to be vigilant. Verify how much time they spend on your lawn and ensure they are doing what they charge you for.

I had to discover their mistakes myself, and when I brought this to their attention, I was hoping for an apology and for them to say they would not repeat it. Instead, they wanted proof, and even after I gave them the proof, they decided to raise my minimum amount (I assume to cover not being able to cheat me as easily). They did decide to refund me some of the money they cheated me out.
I do not recommend this company.

I’m sending an extra-special thank you to the crews at On Hand Lawn Care! Whether it’s the weekly mow, the application of weed and feed or the planting of annuals, laying down of new mulch or lawn aeration … their work is so excellent! I appreciate all that you do. Applause Applause from a thankful customer!
D. Clary

I have been doing my own lawn for years with a special golf course mower. I have a hybrid bermuda lawn that I keep cut at a golf course height. I was going to be gone for a few weeks and needed to have a service mow my lawn. On Hand Lawn Care to the rescue. Now they don't have the equipment to mow my yard at 3/4 of an inch, but they did mow it down to 1.5 inches and keep it at that height while I was gone. They even texted photo's after each mow to let me know they had been there. My neighbor even commented that he couldn't believe how good my grass looked. I may have to retire from mowing and hire them for all next year.

At times, we all have things not go the way we would like. However, if we give them a chance to correct any short comings and they do, then we have gained a worthwhile endeavor. I know the owner, and he is a good God-fearing man. None of us are perfect. We all try our best to be the best we can. I believe he has nothing but the best to offer the community. I also think it is fair to mention that not all who post reviews have the best intentions in mind. I say give this company a chance, and once you see the great work they put out, you'll be glad that you did!!!

On Hand Lawn Care is a very professional and reputable lawn company. The ladies in the office are great. They always attend to your questions, needs and any concerns you may have. I have had a very good experience with all of the people I have dealt with.

I have been a customer with On-Hand Lawn Care for about a year now and I highly recommend this business! Their customer service is second to none! Their staff is not only friendly but also highly skilled!

I called in yesterday to get on their schedule for some flower bed maintenance and the crew showed up the very next day. I could not believe how fast they were out to my property and how quickly they were able to get the job done. My flower bed looks immaculate!

The service quality is consistently outstanding, exceeding my expectations every time. They are reliable, honest, and operate with integrity. I recommend them to anyone who is looking for some lawn service.

Describing On Hand Lawn Care as amazing would be an understatement! From the office staff to the landscaping crew, we couldn't have hoped for a more exceptional team!

We’ve been using On Hand for 3 years, and their customer service has stood the test of time. While other business give you excuses, every member of their team is honest, caring and prompt to reply. Neighbors often stop to compliment us on our yard, and we are pleased to tell them On Hand Lawn Care takes care of everything from spring clean up, to weed control, seasonal planting, and weekly mowing services.

On Hand Lawncare takes the BEST care of all of our lawncare needs! They always do a fantastic job and I would highly recommend them for any job, big or small!

We contacted this company to provide mulch as well as replace the brush in our front yard. This was last year during the summer/fall months in getting quotes for the bushes. We were assured that the bushes they suggested would withstand any winter freeze that we often get during the January/February months. However, these bushes have yet to take any greenery and they have all since DIED! When we reached out to the company about this issue, the woman told my husband, "well, we did quote you below the value of what it actually should have been." That has nothing to do with the fact that we spent nearly $1000 on these bushes for them all do not survive the freeze as we were told (per email) and then no accountability be held with them. It would be wise not to inform a customer that something will survive winter weather when it will in FACT NOT!
We've been waiting for a month now for a mulch quote as a mulch has been looking old and the HOA frowns upon that. Amazing how some companies will complain about not getting business but once they have a loyal customer, they treat them in this manner.

Tread lightly with this company.

Great company, great service. The crew does a killer job every week. Never hear a thing from them and never have a complaint. I pay ahead and they just make it work.

Love this group. I’ve seen their vehicles around for a while since I’ve lived in Savannah. As I’ve had less time to focus on the yard myself I called On Hand. Turns out there was recently a change of ownership and I couldn’t be happier. They have been very responsive and I feel the price options and services provided are perfectly reasonable. But most importantly they do 10x better on my yard than I do and in a 10th of the time. Ready to order my Christmas lights soon too!

We have been using this company for over 3 years. I never thought they did spectacular work, but nonetheless, they were timely and reliable. A couple of months ago, I noticed the grass was too tall, so I sent in an email requesting that they, "lower one notch from what is currently being used". They replied, confirmed and all was well. Fast forward 2 months, I come home to the front yard being scalped; however, they did not do this to the back yard. Upon speaking with the office manager, she determined that this was my fault because I requested that they lower it and that it is a permanent record in their system, "You did not tell us to only lower it one time", Really???. Needless to say, I was shocked. She went on to tell me I wasn't watering enough because it was yellow. I explained to her that it was yellow because they scalped it and that the back yard was nice and green, because they didn't mess it up... I now have the worse yard in my neighborhood, that I was paying to have "professionally" done. Had at any point, the Manager stated, "Mr. Customer, you are correct, we mowed it to short", I would have probably stayed with them... Very disappointing end to a long relationship.

While they have done some good work, their billing seems to be deliberately indecipherable, so that you can be paying $300 a month for basic lawn care services without any explanation. More disconcerting, I spent the better part of $1,000 on rye grass overseeding and the photo reflects what I received after proper watering. When I returned their call after the initial posting, they were entirely unapologetic. But I am still removing their really bad mulch.