Cleaning Services Tidy And Go

I can’t recommend this company enough. I’ve been wanting to put together my home gym at my garage and was mentally blocked with clutter and things I didn’t want or need anymore !
In a matter of hours Anna and her team came with an action plan, suggestions and execution. The result was amazing !!

Thank you so much !

I’m writing this review based on my experience with booking and communication, as I unfortunately never received the actual service.

Two weeks ago, I scheduled a cleaning through the company’s website. As shown in the screenshots, I received what appeared to be a booking confirmation, and I also entered my credit card information. The appointment was added to my calendar, so naturally I assumed everything was fully confirmed.

However, when the scheduled time came today, no one showed up. I tried reaching out to the company to ask if they were on their way but received no response.

After going back through the confirmation messages, I realized that what looked like a confirmed booking was actually just a pending request awaiting acceptance. I understand this was partly my misunderstanding, but the process itself is very unintuitive. Receiving a message that says "thanks for booking" strongly suggests that the appointment is confirmed, not tentative.

It’s also confusing that I was asked to provide credit card details for what turned out to be only a request. At no point did anyone follow up to confirm or decline the appointment, and I still don’t know why it was never accepted.

I initially found this company through multiple Facebook ads, and their website looked professional and trustworthy, which is why I chose to book with them.

Unfortunately, this experience left me disappointed. I’m not reviewing the cleaning service itself, since I never received it, but rather the unclear booking system and lack of communication, which made the whole process frustrating.

You guys are AMAZING. Very detailed cleaning, very professional and friendly. I’m glad we found you all!