All reviews for Kiwi Services

I have used Kiwi Services for carpet cleaning and have been very pleased with both the service and the cleaning. They respond quickly and show up within the time frame specified. The carpets look fresh and clean. I will continue to use their services.

Kiwi Services cleaned our carpets and our tiles and grout and they looked amazing. They did such an excellent job. The cleaner they sent was extremely efficient and professional and courteous. We are using them again each year for regular cleanings. Thank you so much! Would highly recommend.

KIWI DID A WONDERFUL JOB ON MY SILK RUG!
First time I used the company and I am very pleased. I have a very expensive silk and wool rug and want it handled with care. They picked up on time and returned on time. Replaced my furniture on the rug and the rug was clean and beautiful as new after 5 years! I highly recommend KIWI

I should have read the reviews beforehand. They had my rug for 2 months, which I was fine with. But it was returned dirty. Likely not cleaned or even looked at. There was dog food and a big dog whisker inside of it when I unrolled it. It honestly looks even dirtier than it was when I sent it off. A total waste of $150. Vacuumed the rug just to see truly how dirty it was - the canister was completely empty before.

Returning to change my review. I had good service in Houston with Kiwi. Called them in Austin to clean my air vents. They are still dirty. The technician arrived late and basically told me the vents were already clean and could have just used a shop vac myself. He left a mess on the floors and then called back for my credit card info after taking an imprint. I am SO mad at the waste of time and money after having such a great experience.

Kiwi ruined hardwood floors, I will be taking them to a court!

Ruining the floors: the tech dripped solution as he walked to carpeted area. We cleaned up the drops we found. The once we missed burnt into a hardwood floor; 4 dots total.

I let Kiwi know right away with pictures. They kept promising to get back to me for no avail.

Couple more items:
1) For good reviews you get paid (so do not believe paid reviews)
2) Cleaners do not move the items on the floor; something that was promised to me when scheduled. Not a big deal, but why lie...

DO NOT USE THIS COMPANY - if you value your rug and sanity!! I am going to provide a very condensed version of my experience but understand it has span for over a year. They kept my 10x14 rug which belongs in our main living area for 3 months - returned it damaged, discolored with stain and shrunk it to where it no longer covered the rug pad it previously fit. They said they must have it back to try to fix it. They kept it for another 3 + months through the holidays and after multiple phone calls to get my rug back - They returned it without the repairs and even more stains - looked like someone spilt coffee on it- and leaves rolled up in it. After endless back and forth with Elizabeth Cyr the Manager they agreed to refund me the charges for their lack of cleaning and pay for the rug. Months later they have not provided a refund and will not respond to phone calls or emails. I have called their corporate office and Eileen answers the phone and tells me that there is no one I can speak with and I have to talk to Elizabeth only - who will not respond.

The amount of disappointment, frustration and waste of time- this company has caused cannot even be expressed enough.

I can not believe that Kiwi Services is still in business with the service they lack to provide. It is appalling that any company would deliver a rug back to a customer in the condition I received mine and not follow through with their promises. Photos of the rug and some emails provided for evidence.

UPDATE: I would just like to share that the response from the owner was just for public appearances- as it has been over 2 weeks and I have not heard from anyone at Kiwi Services and still cannot reach the manager. Since I have in writing from their manager a refund for their poor services and my payment for my destroyed rug- but have never received the payment promised - I disputed with my credit card company at least the amount of the cleaning charges. Kiwi replied to my credit card company that the charges are valid. Kiwi Services is an unethical business. Took money for services they did not provid, absolutely ruined my rug to the point it had to be thrown away and did not provide the payment they promised for their damage.

I had a rug cleaned in the spring of 2024 right before we had our floors ripped up for massive foundation repair. It arrived back the next week and I did not unroll it in our construction zone of a home so that I wouldn’t immediately get it dirty. I had a rug cleaned with kiwi beautifully once before, so I trusted that it had been done well. Fast forward to September of 2024 when we finally were able to replace our floors — I was so excited to roll out our clean rug on new tile, only to discover that it was completely faded with bleach spots, brand new crusted on brown spots (???), and it absolutely reeked. I immediately called Kiwi and the representative I spoke to was wonderful. She said that someone had been let go from their cleaning team around the time I’d had my rug “cleaned” and that she would put me in touch with the manager. They scheduled pick up of my rug to inspect it and see what could be done. I emailed Lisa, who I was told was in management, and she responded in a way that inspired confidence as well. That was the last I heard from her. I called repeatedly over the next several weeks, emailed repeatedly, and found out Lisa was actually in sales and that someone else was the manager. I was told they were unaware of my issue but would kick it up the chain to resolve it. That was that. I have heard nothing. I still have no rug 4 months later, let alone a refund for the cleaning that I paid for. To be clear, I do not want the ruined rug returned, I want it replaced and the cleaning refunded. This is a horrible way to conduct business, and I should not have had to keep this in mind to deal with through the holidays and dealing with aging parents in and out of the hospital. It’s absurd.