Stanley Steemer

Jeremy was extremely polite & knowledgeable about cleaning carpet. He was very thorough making sure spots were removed the best he could. Strongly recommend Jeremy.

DO NOT USE STANLEY STEEMER.

This was one of the most uncomfortable and unprofessional service experiences we’ve ever had. The technician who came to our home appeared unprepared, erratic, and hostile from the start and clearly did not want to do the work we scheduled.

Upon arrival, he reviewed the pieces we wanted steam cleaned and immediately tried to avoid cleaning multiple items we had called about, despite the appointment being booked in advance with full details provided. He continually looked for reasons not to clean anything at all and seemed to be actively trying to wiggle out of doing the job. He eventually agreed to clean only the mattress and one couch.

He became fixated on insisting stains on our mattress were urine, despite us explaining multiple times that we do not have pets and there was no such issue. The stains were small and along the edges, which made this claim even more questionable. It felt like this was done to push odor protection, only for him to later realize we had already purchased it, proving he had not reviewed the job details at all.

After “cleaning” the mattress, there was no visible improvement. It was left extremely wet and stayed soppy for over 72 hours, far longer than the 24 hours we were told. He claimed the stains would not come out because they were urine, despite making that determination before attempting any real cleaning. He did not use any cleaning products at all, only our water.

For the couch, he said his supervisor recommended shampooing. After watching him use only steam, we asked about the shampoo. He said he didn’t have any, contradicting both what he had told us earlier and what we were told when scheduling. Minutes later, he suddenly produced a bottle and said he could “spot clean,” which raised serious concerns about honesty and competence.

He spent only a few minutes cleaning, made a single pass on stains, refused additional passes, and said he wasn’t going to try because they “wouldn’t come out.” He cited time constraints, said we weren’t his only customers, and told us to “just buy a new couch.” The furniture was left extremely wet with no improvement.

When we asked reasonable questions, his behavior became angry and intimidating. We asked him to leave because we no longer felt safe. He sarcastically said “Thank God,” packed up, and left his equipment on our porch. He then returned to our door to threaten collections for partial payment despite the service being incomplete and ineffective.

A manager later called but showed little concern for our experience or the technician’s behavior and was solely focused on collecting $135. We were ultimately sent to collections for that amount.

We hired another steam cleaner afterward, AlexCleanPro, who we highly recommend. He removed all the stains easily, cleaned all the furniture we originally requested, finished in under two hours, and everything dried within six hours. He told us Stanley Steemer technicians are paid by the hour and often have little incentive to actually do the work, preferring to drive around giving estimates. That explanation perfectly matched our experience.

This experience was stressful, intimidating, and completely unacceptable. We still feel unsafe in our home and regret inviting this technician into our space. Stanley Steemer failed in professionalism, competence, honesty, accountability, and customer care. Save yourself the money and stress. Hire literally anyone else.

William was very thorough & explained our invoice clearly. He provided us with great directions for making sure how to get our carpets & upholstery dried properly. We will definitely request him again! What a great service member!