All reviews for Swept Cleaning

Terrible Service. Had a cleaning woman leave halfway through the job and never heard from her again. Company won't take my calls either.

Cleaner called at last minute and said she couldn't find a parking spot and didn't want to waste gas looking for one then canceled. She was extremely rude. I don't remember having a worse experience with any other company ever.

I would not recommend using SWEPT. They didn't even clean the fans in my old house. Didn't even clean the refrigerator and freezer. I also booked them three weeks in advance, and just three days before the clean, they texted me saying we do not have the staff anymore to cover your scheduled cleaning. It was a huge mess and I will never use SWEPT again.

I scheduled a move out cleaning and it was incredibly important to be completed when scheduled. Not only did the cleaners not show up, but my credit card wad also charged $300 for the sevice which was not completed. This is not a legitimate business and you should NOT attempt to book their service.

I have used many cleaning services in my lifetime and this has been the worst experience I have seer had. I spent several hundred dollars and confirmed ahead of time what services were included in my move-out clean. Many items were not done such as baseboards, outside of cabinets were still dirty, freezer was dirty, counter tops had a grimy feel to them, floors were dirty AND sticky now. I contacted the company to try and remedy the situation and they sent a crew out for a “touch up”. The house is still dirty!

My landlord sent me pictures of the house that she took after the touch up was complete and I’ve included them. DO NOT USE THIS COMPANY!!

Swept canceled an Airbnb cleaning at the last second and also charged my CC 150.47 for the non-cleaning. Interesting biz model.

Update Aug 18th. They ended up offering a free cleaning for the missed date, but cleaning was 5/10 or C- at best. I had to point out to cleaner to wipe the windows and fans. He missed a big block of hair clippings on the toilet seat which airbnb guest would cancel if they saw it. The floors arround the desk and under the bed was not wiped. Lots of hair and dust left. It seems like the cleaner only arranged and wipe some surface level stuff and did not clean deeply. Dishes were left in sink and uncleaned.

I had to spend another hour redoing the cleaning with another cleaner to get it up to condition that I would consider clean enough for guests. I think it might be lack of training from the company or a cleaning checklist, but I am geniunely surprised at the quality of cleaning deemed finished. With that said, the cleaner told me he only had started 3 weeks ago so maybe he just needed more training. I would not reuse this companys service again if this is the standard of cleaning that is deemed to be acceptable for airbnb turnovers. Guests will surely not be satisfied and request a refund if I did not inspect and redo the cleaning myself. I hope the company gets better after this feedback since cleaning is super important with guest turnovers.