All reviews for Apex Heating & Air Conditioning

I've used John for HVAC repair and replacement for the last 10 years. He's always professional and accommodating. Recently we ran across a city inspection issue with my 50 year old house. John drove the resolution working closely with my electrician. Highly recommended.

John is the best! He came on a moments notice and fixed everything in a jiffy. Super reliable and great customer service. Highly recommend!

I’ve used Apex for eight or ten years, with a rental house and with my own home. I’ve always found John to be efficient, fair, and a great communicator. He works his tail off and does everything possible to arrive quickly when an issue arrises.

This is my 2nd time working with Apex and what a relief to find someone that's honest, super fast, and knowledgeable.

In the summer during the heat wave our upstairs AC failed and John came right out and got it fixed quickly. Now the first time turning on our heat our downstairs unit failed and again, John came right out.

Before I called Apex the first time, I got a quote from another company and they were going to take 4 days to get to me and were more expensive so I started looking around and when I spoke to John at Apex I could tell right away on the phone he was much more friendly. John also took the time to explain the issue and gave tips on how to prevent future issues which is something he didn't have to do but went the extra mile.

The Good
Apex deserves credit for their emergency availability and quick response time. When my A/C failed at 2AM on a Sunday, they were the only company able to come out immediately (I called at least 5 others). The technician arrived promptly, diagnosed the problem efficiently (faulty fan motor on my Carrier unit), and completed the repair within a couple hours, including a trip to source the part from their vendor.

The Concerning
The final cost was $2,303.60 for what I've since learned should typically cost $700-$1,000 (that is including emergency service fees). While I understand emergency calls command premium pricing, this felt excessive. Additionally, the quoted price increased from $2,000 to $2,303.60 when it was time to pay without clear explanation of the additional charges.

My Takeaway
Apex delivers on availability and technical competence when you're in a crisis. However, I'd strongly recommend getting multiple quotes if time permits, as their emergency pricing appears significantly above market rate. The convenience of immediate service came at a steep premium that I wasn't prepared for.

Would I use them again? Only in a true emergency where no other options exist, and I'd request detailed pricing breakdowns upfront.

For future customers: Get clear, written estimates before work begins, and ask about all potential additional fees.