The Best HVAC Company in Austin

HVAC feedback from Austin residents

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  Sandra R.

  02 October 2026
  1

  First, the receptionists and techs at this company are great. I can't say the same for the Building Performance people. We had a potentially serious problem with mold growing on the outside of our inside hvac unit. It was found by the tech doing a routine maintenance visit. He handed it off to his boss who came to check, and he said we needed the Building Performance person to proceed. After several phone calls, the BP person finally called back and left a message. We still had questions and no idea of what to do next. For one week we left five different messages; three by phone to helpful receptionists, and two on line through the Stan's website. NO ONE EVER CALLLED US BACK! In the meantime, we were freaking out, not knowing how serious this mold issue was and what we needed to do to treat the problem. After getting no response for a week, we contacted Reliant. We had a technician visit the next day, and a manager the following day who drew up several treatment plan options while at our home. We agreed on a plan and the whole issue was resolved two days later. Thank you Reliant! This experience with Stan's was so frustrating and surprising because they had always been responsive in the past, and had been providing service for our hvac unit that they installed five years ago. This whole situation should have been handled so differently on their part. We will never use this company again, and because of our experience, cannot recommend them at all to anyone needing heating and air conditioning service.

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  Rob M.

  30 September 2026
  1

  In August Stan's sent a technician to look at my ac unit which was not holding a cool temp. After looking at unit he said we would need to set up another appointment for a leak check. He did not have the equipment to check for leak. He put in $500 of Freon and sai see if it holds. It worked for 30 days and stopped cooling. I paid $360 for another technician to come check it out. He said there was a leak in the coil. They sent me an e mail saying they needed to replace the coil. No breakdown of parts, labor,etc.. cost of $6100.00. I called another company to come and check it out. I did share that Stan's had been here. They came, no charge for leak detection . They said there was small leak in coil that was repairable. He said to repair coil and Freon the cost would be $1600.00. I asked what would the charge be to replace the coil. He said around $3000.00. I have paid Stan every year for 4 or 5 years to be a Gold Star Member. What a joke.

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  David C.

  26 September 2026
  5

  When it comes to home systems in Austin, finding reliable, high-caliber service is everything--and Stan's Heating, Air, Plumbing & Electrical knocked it out of the park. From start to finish, the entire experience was seamless, efficient, and thoroughly professional. What truly elevated the service, though, was our technician, Brian. Extremely Knowledgeable: Brian clearly knows these systems inside and out. He quickly assessed the situation with real expertise and dialed straight into the root cause. Warm & Personable: Beyond his technical skill, Brian brought a friendly, positive, and respectful presence into our home. It instantly made the whole visit stress-free. Crystal-Clear Communication: He has an exceptional gift for breaking down complex mechanical issues into plain, everyday language. Instead of confusing technical jargon, he walked me through exactly what was happening, why it happened, and laid out the solutions so clearly that making decisions felt completely effortless. It's rare to find technicians who balance deep technical mastery with such approachable, communicative customer care. If you need dependable service done right, Stan's is fantastic--and if you get Brian, you are in the best possible hands!

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  Robert W.

  25 September 2026
  1

  Cancelled the Gold Service Club membership of $169.00 because I no longer have any need for that service and requested a refund. Was promised 10 days ago that the refund would be done, and it still has not been done. calls to Stan's Billing Dept keep bering ignored or restatement of another 6 to 8 days for the refund. Been with Stan's for over 20 years and sad to see how bad this business has become. He will no longer have my business.

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• 

  South A.

  24 September 2026
  5

  Fireman Dryerman came out today to blow out and clean the dryer vent. He showed up on time and did excellent work. Cleaned out the dryer as well. Price was $258 total. No extra charge for getting on the roof. Other companies quote a much lower price, and then raise the price later. The employees are actually firemen, and do this on the side. I recommend them.

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  Athar T.

  18 September 2026
  4

  The customer service representative who took my call was very helpful and answered all of my questions thoroughly. The technician also arrived on time and did a good job explaining the cleaning process. However, I would have appreciated clear before-and-after photos of the duct vent, both from the inside and outside. This would have allowed me to see and better understand the difference before and after the cleaning. The company was also slightly more expensive than some of the other options I considered. At this point, I'm not sure whether the additional cost was justified compared with the lower-priced alternatives. Providing detailed before-and-after photos would have helped demonstrate the value of the service. Overall, the customer service and professionalism were good, but I believe the company could do a better job documenting the results and demonstrating the value of the service.

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