All reviews for ComfortFlow Heating & Air Conditioning

we are so appreciative of the swift action taken to help us with our ac issues. it was relieving when they returned to give our ac unit a temporary charge as we continue to look into long-term solutions for our heating and cooling requirements. the rapid service was truly commendable! we had a boiler that wouldn't stay lit, but they arrived promptly and managed to get the heat up and running in less than an hour. such excellent customer service is rare! i can't recommend their heating and cooling services enough. there was an instance where our tenant's boiler broke down on a particularly stormy day. despite the strong winds and imminent driving ban, evan managed to arrive in roughly 30 minutes. the heat was back on within an hour, thanks to his diligent work. for years, we've trusted them with our heating needs. their consistent helpfulness and quick response times never cease to impress us. i wholeheartedly endorse them for all your heating and a/c needs.

the service from comfortflow heating & air conditioning has been outstanding! i've relied on them several times for both my heating and central a/c systems. when my heater stopped functioning in the cold winter, i was quite worried. todd reassured me and made sure they would fix the problem quickly. it turned out that a bird had built a nest in the heater and got stuck in the motor. evan cleaned out the debris and ordered the necessary parts, having everything repaired by the next day. he even went above and beyond by cleaning out all the ductwork, putting in a new filter, and offering maintenance tips for the system. as summer arrived, my a/c stopped blowing cold air, and the house wouldn't cool below 80 degrees. todd came out the same day, diagnosed the issue, and had it cooling again in just a few hours. he is friendly, explains everything clearly, and his prices are always reasonable. i truly appreciate his honesty and dedication. it's rare to find this quality of service these days, so i'm thankful to have discovered this company. i would call them anytime i have an hvac problem and recommend them to everyone i know.

I'd like to express my appreciation to Todd, Evan, and Jay for their excellent job in installing my HVAC system, which included a furnace, air conditioner, and humidifier. Todd was incredibly patient in answering all of my inquiries, demonstrating a very pleasant demeanor. These skilled technicians are a real boon to their organization. I'd wholeheartedly recommend their services to anyone in Austin seeking a reliable HVAC system installation.

When my furnace failed, I did my homework and was frightened by the number of people who had encountered poor service, from delayed responses, to inflated prices, inability to diagnose the issue correctly and wasting money on unnecessary parts, additional expenses added after the initial quote, not to mention the discourteous behavior. I reached out to one company, but they were overwhelmed and gave me incorrect advice over the phone, even presuming the problem was the thermostat, which I bought but made no difference. Then I contacted ComfortFlow Heating & Air Conditioning. Their immediate response was impressive. Evan arrived, and his demeanor was very pleasant. His professionalism and expertise were evident as he quickly identified the issue, presented me with various options, and never tried to upsell unnecessary extras. It was a Saturday, so he informed me that we would need to wait until Monday to obtain the necessary part. By Monday lunchtime, the furnace was up and running again. I couldn't have asked for a better experience with a furnace repair service. I highly recommend them. Much appreciation, Evan.

We needed our AC system serviced and were operating on a limited budget, so we contacted ComfortFlow Heating & Air Conditioning. They provided us with a schedule from 8 am to noon, shortly after, a man named Todd called us to inform us he was about 15 minutes out. When he arrived, we found him to be friendly and extremely efficient. He did a remarkable job on our AC system repair and even shared some useful tips. We strongly recommend ComfortFlow Heating & Air Conditioning to everyone in Austin.

In my experience, I've rarely encountered a furnace repair company as professional as this one. From the get-go, I was greeted with a warm smile and a firm handshake, followed by being promptly provided with a copy of their License Agreement and Certificate of Insurance. My furnace was in dire need of replacement. Jay was right there on the day I reached out, offering a no-cost quote. I'd also consulted with four other HVAC repair services. Two of them suggested that I'd have to relocate the furnace to the attic due to the unavailability of models small enough to fit its current space. This would have escalated the cost significantly. After Jay took the measurements, he assured me that the new unit could be installed in the same spot as the old one unless I preferred the attic. We then went over the additional components required, given that my existing unit was over four decades old. We also discussed the warranty details for parts and labor, and the maintenance of the unit. Before leaving, he provided me with a written quote and followed it up with a detailed estimate via email that same evening. Upon accepting their offer, my new furnace and heat pump were installed the very next day. The team members assisting Jay were equally professional. They left the work area spotless, even sweeping the entire garage. Jay made the effort to return the following day to apply two coats of paint on the furnace door, adding a final professional touch. A component that Jay initially thought would be necessary was salvaged from the old unit, and I was refunded for it. In retrospect, I'm thrilled that I reached out to this company. They are not just honest and professional, but their pricing is very reasonable too.

woke up to a warm room early this morning and noticed the thermostat was reading 78 instead of 72. after a few hours, i called ComfortFlow Heating & Air Conditioning. the person who answered was professional and knew a lot about hvac systems. he listened to the issue and said a crew could come by in the afternoon. todd and jay showed up, checked the system, did some quick troubleshooting, and fixed the problem fast. they were friendly and made sure everything was working right before leaving. this is a great example of why i always go with a local hvac company!

Jay came to help us with our A/C unit that wasn’t turning on. From the moment he arrived, he welcomed us with a friendly smile and handshake, which made a great first impression. His understanding of A/C systems was truly impressive. He was attentive to our needs, taking care of changing the filters, checking the thermostat, resetting the compressor switch, and thoroughly inspecting everything. We decided to join the maintenance program and look forward to seeing him again in the fall. The service was professional, and we’re thrilled to have our A/C running again!

I contacted ComfortFlow Heating & Air Conditioning due to a problem with my air conditioner. The customer service team was both welcoming and professional. They managed to arrange an appointment for me by the next day. Jay, the technician assigned to me, was not only professional and courteous but also highly knowledgeable. He conducted a comprehensive diagnostic test of my air conditioning unit and swiftly identified the issue. He informed us that the problem was a worn-out fuse that needed replacing. Though he didn't have the required fuse on him, he guided us on where to acquire it and how to install it ourselves. Our air conditioner was up and running within a couple of hours. My partner and I are extremely appreciative and pleased with the service provided by Jay. ComfortFlow Heating & Air Conditioning is undoubtedly our go-to for any future HVAC services. We truly appreciate your efforts, Jay!

We had our fireplace serviced by ComfortFlow Heating & Air Conditioning. I had previously cleaned the unit myself, but it was very sooty and the logs had shifted. After the first technician, Evan, visited, we were still experiencing issues. I called to settle the bill and mentioned the ongoing problem. They kindly proposed to send another technician, Jay, free of charge. After his visit, the fireplace was fixed and it's never been cleaner. I'm extremely satisfied that they stood behind their work. We will undoubtedly call them again for regular furnace and AC maintenance.

Everyone I dealt with at ComfortFlow Heating & Air Conditioning was outstanding! I valued that my sales representative, Evan, provided a detailed yet easy-to-understand estimate for the ac repair. He was readily available to answer any further questions both before and after I decided to go with their service. The technicians, Jay and Todd, were on-time, courteous, and did a fantastic job cleaning up after the ac repair in my Austin home. Their willingness to go the extra mile after a long hot day was truly appreciated. Thank you!

Our central heater chose the most freezing week of the year to malfunction, which prompted us to reach out to a few heater repair services. We ended up choosing one service, and boy are we glad we did! Evan was fantastic in explaining the various heating systems and options suitable for our house. His no-pressure style was a welcomed change from other heater repair businesses we have dealt with. We selected the perfect system for our needs, and then Jay, their technician, arrived for the installation. Jay was such a polite, well-behaved, and diligent young man! He tidied up after his work and maintained a neat work area. He even used drop cloths and wore booties over his work shoes - talk about going the extra mile! He thoroughly explained the new thermostat, making our new system simple to understand. He is undoubtedly a valuable member of their team! The heater repair industry certainly needs more young, intelligent guys like Jay, that's for sure! We are so grateful to all of them for helping us get back to our normal routine! Words can't express enough how impressed we are with this amazing heater repair service.

For more than 7 years, we've been loyal customers for our air conditioning, gas furnace, and plumbing needs. In this time, we've had our old A/C - furnace unit serviced, our water heater replaced, and some minor plumbing issues fixed. Our trust and respect for the services provided was solidified, but the real test came when our old A/C unit failed during an extreme heatwave. We were incredibly impressed with the quick response to our service request. From the polite receptionists who handled our frantic call, to our regular technician, Jay, who came to assess the situation, we felt reassured by their prompt response. Upon discovering we needed a new unit, a comfort specialist visited our home the same day to discuss our options. This specialist quickly secured the necessary A/C & furnace units, and kept us well informed throughout the process to ensure a swift installation. The installation team continued this excellent service by promptly and accurately installing our new A/C - furnace unit with utmost cleanliness. This experience demonstrated the qualities we've come to value as loyal customers. It showed us that the entire organization operates with a culture of trust, expertise, communication, dependability, and reliability. We highly recommend that anyone in need of furnace repairs or related services, check out this excellent service provider.

Technicians from ComfortFlow Heating & Air Conditioning, namely Jay and Evan, arrived to set up a heat pump and an additional unit in my attic recently. I was thoroughly impressed with Jay and Evan's work! Despite encountering a few initial hitches regarding the size of the attic access, they remained unruffled, assuring me that it was nothing to fret about, and they would resolve it - which they did. Their professionalism was exceptional and they were quite personable too! Investments like these are significant, and it's incredibly reassuring when you can rely on such competent individuals. I realized early on that Jay and Evan were reliable technicians! I have another heat pump scheduled for installation downstairs soon. I would definitely love to have Jay and Evan for the job again! Additionally, Todd arrived to carry out a professional cleaning of the ductwork. He performed superbly. He was extremely meticulous and systematic, delivering high-quality work! I highly commend the team from ComfortFlow Heating & Air Conditioning! A big thank you to the guys!

Evan did a fantastic job identifying a problem with our heat pump's cooling mode. ComfortFlow Heating & Air Conditioning provided a rapid, following-day response, showcasing their superior customer service. The technicians, including Evan, Todd, and Jay, were approachable and professional. They delivered top-notch work, answering all my inquiries and offering useful information. They were adaptable and worked diligently to rectify a condensation trap issue caused by the original installation company. We had a heat pump installed by them in Austin and are extremely satisfied with the outcome. They were friendly, skilled, punctual, and the job was done exceedingly well. Their pricing was outstanding, and they were reactive to my questions. I will keep using them for all our ac repair needs.

i had a great experience with comfortflow heating & air conditioning for my home’s hvac system. before, none of the techs who came out could figure out what was wrong with my air conditioner. but when todd arrived, he checked both outside and inside units, did a thorough diagnostic, and quickly found out the condenser was the problem. he explained everything clearly and gave me several options for repair or replacement, all at fair prices. once i chose the option that worked for me, todd made sure the installation happened that same day. he really went out of his way to help, especially since we have a newborn at home and needed the ac working fast in this texas heat. the price and service were both excellent, and the quality of his work was impressive. everything was clean when he finished—no mess left behind at all. i definitely recommend this company for any hvac repairs or new installations. the service is top-notch, super professional and friendly. it’s hard to find this level of care and attention these days. absolutely a 5-star experience!

I highly recommend this AC repair company. From the moment I called, Evan gave me a free estimate and explained everything I needed because our old air conditioning unit was over 20 years old. He let us know they would be installing a new condenser, cooling coil, humidifier, and doing some minor duct work. I actually learned a lot during the process. Jay and a helper arrived right on time for our appointment. They were professional, tidy, and made sure to clean up after the work was done. They also showed me how and when to change the filters, installed a new thermostat, and taught me how to use it. By the end of the day, everything was finished and we were enjoying the cool air. If anyone asks me about AC or furnace problems, I will definitely recommend this company. 5 stars!

The team at ComfortFlow Heating & Air Conditioning repaired my heater and did an excellent job. Everyone was friendly, helpful, and easy to talk to. They handled a tough situation when fixing the heating system in my older mobile home, where space was tight. Todd even built a new door to cover the unit, which looks great and fits the room perfectly. My heater works better now and my energy bills have gone down. I’m very satisfied with the service!

After years of dealing with our old a/c system, we finally decided to get it replaced with a new high efficiency air conditioning unit. evan was awesome at breaking down all our options and explaining every step of the process. his team was really friendly and professional the whole time, especially when it came to the installation. i was honestly impressed with how much they knew about ac repair and how quickly they worked. they managed to remove the old unit and get the new one running in just about a day and a half, which was great considering how hot it gets here in Austin. before leaving, they walked me through all the important features and details of the new system, making sure i understood how everything worked. they also made sure to leave the area spotless. i'm super happy with how everything turned out and would definitely recommend them to anyone needing ac repair or installation.

I had an AC repair company come out to my home in Austin to check out my air conditioner. The technician, Evan, diagnosed the problem and found that the capacitor wasn’t holding a full charge and recommended replacing it. He clearly explained the issue and followed up quickly with an email detailing the costs. Evan also checked both the thermostat and the units inside and outside. He gave the system a boost so it could run temporarily and explained that, while the capacitor might work for now, a new compressor might be needed soon. I appreciated that he was upfront about the pricing and only charged a reasonable trip fee for his visit. The service was fast and professional, and he made sure my AC was working before he left. I will definitely call them again for any future AC repairs!

I recently had my furnace repaired in Austin and couldn't be happier with the experience. From the moment I called, Jay and the team were very professional and knew exactly what they were doing. They carefully checked my furnace, explained what needed to be fixed, and answered all my questions with patience. The repair was done quickly and correctly, and they also gave me helpful advice on how to keep my furnace running smoothly and my home's air clean. I really appreciated their attention to detail and the tips for keeping my system in good shape. The customer service was excellent—everyone was friendly, showed up on time, and treated my home with respect. They made sure I was completely satisfied before they left. Now my furnace works perfectly, and the air in my house feels much better. I highly recommend their furnace repair services to anyone needing HVAC help in Austin.