All reviews for McCullough Heating & Air Conditioning

McCullough was extremely professional and friendly. I made a late night call and they came to my house after hours to ensure we could sleep in A/C. Their service was phenomenal!

We had an issue with our five year old AC. Two companies came out, and told us we needed to replace the entire system. Prices were quoted that were in line with closing costs for a house!

Then McCullough came out.

Honest. Thorough. Professional. Patient. There is not a single test that could’ve been done that wasn’t. We didn’t need a new AC, and they were honest to say so.

I cannot recommend this company enough. These are the kinds of companies we all should be supporting. For everyone out there reading this, before you move forward with any repairs or replacements, give the McCollough team a call — we worked with Josh Henderson (you are a rockstar) and Jordan Kharazi.

Shawn stopped by during emergency hours and tried hard to get our unit going. He was so kind when he broke the news to us.

Evan and the installation team (Richard & Arthur) were hands down the best. Evan immediately set us up with our unit, explained options & called to plan our install that next morning. Richard & Arthur were organized, neat, just nice guys. They waited until our unit was performing as it should. They did not just install and leave. Local company with that local care. Amber (sales coordinator) assist me with my questions & she was extremely helpful.

Outstanding service. I had 3 business diagnosing my 12 yr old Goodman furnace with different outcomes: thermostat broken, failed control board. Henry, with Mccullough, came and did a thorough diagnostic concluding that rats had chewed one of the pipes connected to the pressure switch hindering flame to start. I couldn't recommend this business enough versus the amateur business I have worked before.

The customer service at this firm has really gone downhill. After 3 years of loyalty I canceled my service contract today. I don't know why you think I cancelled because you didn't call me. I left this review because you were planning to double charge me for my system maintenance if I cancelled my contract. I paid for the service during the year and you cancelled my appt. within the contract period. Because you couldn't come out for another 3 weeks and I would then be out of contract I was told you would charge me for the service I already paid for. That's not putting the customer first.
Update... I received an apology from management and was assured that I was misinformed and that their staff would be retrained to be sure this miscommunication didn't happen again.

What a fantastic experience! Our air conditioner stopped working and after meeting and getting a quote from a popular company we decided to get a second opinion on options and costs. Henry Harris knows his stuff! He- and the rest of the McCullough team- are professional, communicative, prompt and extremely knowledgeable. Henry was a pro and the company was great to work with and we didn’t feel “zip coded” in their quote. In less than 24hrs after meeting, our air conditioner was running, again. Thanks, McCullough Heating and Air!

McCullough air conditioning has been our provider for years. We’re moving, and the inspector discovered an issue with one of the Plenum’s. McCulloch came right out and inspected it and then replaced it within a week. Harry was knowledgeable, professional, and very pleasant to work with.

My experience with McCullough is an A+. Most recently Charles has been to our home to inspect a non-working AC unit. He is professional & thorough in walking through issues and next steps. Amazing customer service.

Makayla was so professional and courteous when she came to our home to fix the unit. Because we are about to purchase a brand new system, including all new duct work, we were not charged for this repair.

Josh Henderson was exceptional. We called a different company before calling McCullough. After they learned our AC was nearing the end of its life, we suspected they inflated the repair quote to land the replacement project.

We called McCullough for a second opinion, and they sent Josh to provide a repair estimate. Josh was incredibly honest in his assessment and repaired our AC for a fraction of the other company’s price.

Through this process, we learned that many non-locally owned AC companies send salespeople posing as technicians to push large, costly projects. McCullough is locally owned, and they focus on diagnosing the real problem and quoting a fair repair cost.

Josh from McCullough was extremely helpful! He was knowledgeable, efficient, and did a fantastic job servicing the HVAC systems we have. He answered all of my questions clearly and explained the systems well. Highly recommended!

Peter and his team at McCullough did an absolutely amazing job on our AC replacement and installation. They had perfect timing, chose the best particular components that were needed, and followed up with a quality check immediately... all above the expectation! High recommend!

This is a fantastic service provider! McCullough installed an entirely new system in my home about 2 years ago, and I was panicking when I noticed it started to shut off every night. I called to have someone come out to troubleshoot and Eric was at my door later that same day. As a new homeowner, I didn’t know the steps to properly maintain my AC unit, but Eric saved the day. He flushed the clogged condensate line and shared maintenance tips so I can avoid another AC emergency. This team is fast, reliable, and trustworthy.

Great experience! Our AC went out and McCullough was quick to come out and diagnose the issue. Narrowed it down and didn’t try to give me an inflated estimate and cost as other contractors did. The technician, Henry, was great to work with! Very clearly and thoroughly explained what the issue was and gave us a clear way ahead.

Really helped me out after a freon leak in my 14-year old AC. Helped by providing me a very competitive price on a variable heat pump install with auxiliary gas furnace, which helps me be environmentally friendly while not having to worry about what happens when it gets too cold. After a few months, I had some issues with cooling when it should have been heating that I was trying to troubleshoot and couldn't figure out.

They sent Shawn, a really helpful and friendly tech over and he was great. Took some time for him to figure out, too, but because it was due to the install, it was fully covered on the warranty and I didn't have to pay any extra - got it fixed in 1 day turnaround time, including him coming back before his usual shift the 2nd day to make sure there was continuity of service. Highly recommend for HVAC install / repair - avoids some of the questionable methodology of handymen I've used in Austin.

Kyle Stirling came by very quickly after I notified McCullough HVAC that my new system’s thermostat wasn’t working properly. He knew exactly what the problem was and had it fixed in a matter of minutes. He was prompt, courteous, knowledgeable, and was able to explain precisely what he was doing. Highly recommend!!

Shaun was great! He showed up after hours & resolved the issue with my heater in a matter of minutes - he also helped me seal up a vent over my microwave After a dead squirrel was removed by pest control.. I would’ve had to buy the specialty tape you guys use & do it myself, but he was Super Nice & did it for me! It Wasn’t his problem & I truly appreciated his help, he’s a top notch professional & I wish All service companies had such Exceptional employees! THANKS SO MUCH, he gets 10 stars! 😁

Service technician knowledgeable, efficient and courteous. Problems were outlined, suggestions for repairs given, and written report received . I have been pleased with the straightforward approach both times I have had service done. I can easily recommend McCullough to anyone who needs air conditioning evaluations and repairs.

I had McCullough come out initially for a diagnostic and repair, but learned how expensive a new blower motor and board was and decided on replacing the whole system. All around the experience was great.

Earlier in the year I checked with two other companies on replacing the system because it was already at 12 years of age - (I used "The Chill Brothers" and "ABC Home"). The companies that came by before were a lot more predatory with sales, pushy about how bad we needed a new system, techs were a bit rude, and prices were over $20k.

With McCullough the initial tech who came out was refreshingly honest and informative. The follow up salesperson was knowledgeable, not pushy, and worked with getting us any potential discount. Then our installers, Richard and Arthur, were such an incredible duo. Both Richard and Arthur worked all day through the evening to get everything done correctly without cutting corners (even with our complicated old house electrical issues). I would definitely choose them again. Thank you Richard and Arthur and the whole team at McCullough!

I was experiencing so issues with my thermostat so I gave McCullough Heating and Air Conditioning a call. My appointment was scheduled for November 3, and Kyle gave me a call advising he would arrive in approximately 30 minutes. Upon arrival Kyle took time to listen to my concerns with the thermostat. He made a few adjustments and to ensure that the thermostat was switching between hot/ cold and and all my questions regarding my thermostat. Thanks Kyle.

Super quick mntce appointment getting my system checked and ready for Winter! I am very pleased with the level of expertise that McCullough tech -Matthew -provided me today. This company is by far the BEST Heating and AC that I have ever used (in 27yrs) and I am so glad I found them!