All reviews for Richard Lowe Refrigeration Service Inc

Great repair service

Good and fast on there feet

Really quick & professional service on a friday evening.

For every commercial business out there, use these guys. Honest, dependable and professional. I manage a restaurant and so far I've used them for the A/C, refrigeration and the walk- in cooler.

It's the same whenever I call: immediate pick up, quick dispatch and no callbacks. Even the new hires present well and always respectful. They'll always have my business. The Service Manager, Mike is a little preoccupied with Patrick Stewart but never met anyone as knowledgeable as that man! My highest recommendation!

This company is top notch in my book. Had issues with a commercial ice machine. Ran through my trouble shooting that I knew how to do with out much luck. Spoke with Mrs. Lowe at the office to coordinate a tech to come look at our problem. Received a call from Paul to set up a date and time to come look at our issue. Paul sent out Cesar one of their techs the very next morning. Cesar was on time, polite and got right to work to resolving the machines problems. I am very happy with the service and the companies communication overall. I will be recommending to other friends in the area for commercial help with issues with ice machines and refrigeration. Thank you Richard Lowe Refrigeration.

These folks were contracted to do a warranty repair for us, but they wanted nearly $400 up front "just in case," even though the manufacturer was reimbursing them for travel, labor, and parts. On top of that, they did not show up for their appointment, did not call us, and when I called them, they said they had decided not to do our repair. Hopefully this isn't their typical way of operating, but that was our experience.

I called this place on August 14 requesting service. Heard back on the 16th from I believe the owner. He said they were busy but that I would hear back but that it could be a week unless we had an urgent need. I waited until August 27th. Called again. The person said they would get my info to a service rep who be in touch. It's September 4. I called again. Didn't get a very friendly person on the phone. Have been told again I will hear from someone soon. We'll see... I understand I'm not a top priority because our need isn't urgent but it's been 3 weeks and I have yet to get someone to even say when they might be able to come check things out. This can't be their typical interaction with customers because I am really struggling to understand how this company got such good ratings. Very disappointed.