All reviews for Trusted Heating and Cooling, LLC

We had Trusted install a complete new Lennox system a few years ago, and it really changed our home in ways we couldn't have imagined. Now we had them come back and add a mini-split to another part of our home and they were just as professional, tidy, complete as before. Whatever recruiting and training they do, the world needs more of it.

I couldn’t be more pleased with Demetri Rogers. He was professional, knowledgeable, and went above and beyond to ensure my system was working properly. Excellent work! I will contact Demetri for future HVAC needs.

I don’t know where you find awesome these guys, but you need to keep finding them there. Noe is unbelievable. He answered his service call after hours and helped me figure out how to fix my broken HVAC without him having to come out. After we hung up, we even texted back-and-forth so that he made sure I was doing OK with the solve. I was already a Trusted customer for life. But now I’m an evangelist You guys just won the Customer Service war over everyone in Texas

We are very pleased with the service we have received from Trusted Heating and Cooling from both the office staff and our technician Dimitri. The office has been very responsive in answering questions and scheduling appointments. Dimitri has tuned up our aging system and helped us know what we need to do to keep it running well until we are ready to replace it. He has been prompt, honest, neat and clean, and very professional. I would recommend this HVAC service company without hesitation.

I have used Trusted Heating and Cooling on two houses now. I do not have enough great things to say about them. Recently, our system quit during the Christmas holiday. I called and someone was sent out the very same day. Unfortunately, there were parts needed that had to be ordered so, someone had to come out again once the parts came in. John, the senior technician, came out and is not only extremely professional and courteous but very knowledgeable. He was able to fix our system just in time before a major cold front and ice storm. I highly recommend John, Demetri (came out the first visit) and the office staff at Trusted. Not only do I recommend them, I refuse to even consider using a different HVAC company for service or sales. I’m a repeat customer of 9 years (2 different homes) and look forward to working with them again in the future.

Outstanding response. I contacted them at 9 pm and they responded within minutes, setting up an appointment the next day. They came out and correctly diagnosed the issue, ordered the part, and replaced the following day. Very quick and effective. Competent and professional.

In today's age, it is hard to find a service company who actually offers quality service, but that is what Trusted is all about. Everyone I have been in contact with has been friendly, helpful and forthright. Demitri has been to my house three times and as far as I'm concerned, he's the absolute best! This gentleman is all about quality work. He takes the time to properly diagnose an issue, then explains it thoroughly. Do yourself a favor and call these folks. You will be amazed at their quality and level of customer service.

Technician was on time, very professional and friendly and gave an honest assessment of the issue including 3 options and his advice. He fixed the problem and start to finish was 40 minutes. Everyone from the booking agent to the service technician were friendly and professional. Will definitely use them again!

I am so glad my neighbor told me about your
Company! ! The owner came out looking at my
AC told me what I needed came back put the parts on and it’s working like new. I will use this company for now on, this company is honest
Respectful and they know what they are doing
If anyone is reading this get this company they
Want rip you off. They are a trust worthy company they

The only HVAC company I’ll ever call! Fast, Reliable, fair and ✝️rusted.

I thought the service provided by John M. was outstanding. John quickly determined my problem and devised a temporary solution that got my AC running again until the needed part was available. Once the part was available he was very efficient at installation. John M. even took a few minutes after he completed my AC repair to help me stabilize my attic access ladder! The only negative with dealing with Trusted Heating and Cooling was that a little research on the internet showed the markup on the parts was considerable. It may be best to order parts yourself and have at tech like John M install it for you!

August 20, 2025
I just had another exceptional experience with Trusted Heating and Cooling, LLC! I called the company at 6PM to request a repairman be scheduled to fix my AC that had suddenly stopped cooling. Within ten minutes I got a call from Aaron who was already home for the day. Aaron listened to my issue and offered to walk me through some steps that I could try on my own *before* any charges were made! Aaron spent the next 15 minutes walking me through some steps to reset the electrical system and after some time my unit began to cool again! The fact that the technician, Aaron would make this effort after hours and from home is amazing! There are some truly great people working for Trusted Heating and Cooling!

One of our AC units suddenly quit cooling and, of course, it’s near 100 degrees out. Called Trusted H&C this morning and they were at my house before noon. Two hours later, they had found and fixed the problem. Quick, friendly, professional…I highly recommend them!

I had another company come out and tell me I needed to replace my unit. Trusted came out as a second opinion and, low-and-behold, …not necessary. Trusted is now my first and only choice from now on

Trusted AC has been wonderful for my wife and I and now they are working with my mother. I wanted to share that our experience with Demetri Rogers, there technician was great. He was very professional and informative around the issues we were an experiencing. We look forward to trusting relationship going forward.-Nathan

Always the save the day… Trusted came out today - Friday of holiday weekend when our AC went out… called in morning and was fixed by afternoon! Thank you- always great to work with you!

Amazing service! I have never had a bad experience with Trusted Heating and Cooling. They respond quickly and don’t try to upsell you with ridiculous prices. I tried Goettl recently and I regret it - crazy prices, long wait times, and always trying to upsell. I’ll be sticking with Trusted Heating and Cooling from now on!

Trusted AC Heating and Cooling helped us preserve the lifespan of our 2 units for 7 years longer than expected! With this, when we were ready, they helped us upgrade. Their commitment to service and doing the right thing is impressive. Their response rate is same day, they go above and beyond to correct malfunctioning errors and they’re great about honoring manufacturers and labor warranties!!! My mom uses them and we definitely will continue!

Trusted Heating and Cooling came through for us on a Saturday when our AC went out in the middle of July! The service technician, John, came out ASAP, diagnosed the problem and even brought us two portable ACs to use in our house until the unit could be repaired. Super friendly and great customer service. Thanks again!

We had a good experience with our AC troubleshooting and repair. We got a text right after we contacted them through website, and that was right after midnight. They eventually scheduled a technician to come to our house the next day, found the issue and fixed it right away. Very professional and quick in their work. Would recommend.

Well done Trusted 👏! Highly recommend using this company. Maintenance on my HVAC is important. All staff are friendly - well trained and knowledgeable regarding keeping my HVAC system in great condition. Competitive pricing on 12-mo agreement.

Trusted completed a full heat pump replacement for me in Feb 2025. Everyone I worked with at Trusted was amazing. John, Javier, George, Johnathan, James, Dominic, the other John, the office manager (sorry I missed your name).. each of them are highly skilled, conscientious, and friendly. Thank you so much. It didn't go perfectly - that was never to be expected - but every issue was resolved quickly. I learned a ton throughout the process, I really appreciate how the team helped me understand my system. Really glad I picked Trusted. Thanks again.