All reviews for Ted's Trees, Ltd.

Originally called and spoke with Ted, the owner of the business. We were looking for a dozen Leland Cypress trees for our home, installed. He quoted prices, WITH INSTALLATION, which I confirmed with him multiple times over the phone before we closed the conversation - all under $300 for 10-12' trees. When we were ready to place our order, his wife sent us a new bid for 45gal tress at $450 a piece PLUS $2700 in installation costs. Lots of back and forth information here. Ted claimed he never spoke with me even though I had him on speaker phone with my husband when we made the initial call. This is all so ridiculous. Terrible customer service and zero attempt to take any responsibility for the misinformation. I would be weary of purchasing from this business.

I highly recommend against working with Ted's Trees. They have enjoyed a nice run in Austin, and built a decent reputation over the years as one of the few players with significant and diverse inventory. It appears clear now that the city is outgrowing them. Firstly, their inventory is not in as good of shape as it has been in the past. Secondly, the service is horrifically bad. I made an appointment while on site, and they "no-showed". I called the shop, and they said they would call back. 15 minutes go by with no call. I call back, and they tell me they can come by later in the day. No contrition, no apology for the no-show. I expressed my frustration, and they said "you want me to send you roses?" (sarcastically). I can't imagine giving business to such an entitled organization.

I bought a tree with a one year warranty and followed the instructions for watering. At one point around the six month mark it started to lose leaves so I called in. An unconcerned employee told me it was fine. She was correct, the tree actually thrived for a while.

Fast forward to just before the one-year mark, an alarming number of the leaves start turning brown in the middle of summer, so I called again. The employee asked the kind of tree and told me the tree was fine.

The tree was not fine. All the leaves eventually turned brown, and there was a fungus growing on the trunk. Because my phone calls had seemed unhelpful and the employees unconcerned, I took pictures and went in to the store.

Mary told me the tree was dead, and said I should have called long ago, before the year warranty was up. She looked in her call log and there was no record of me calling. They offered free installation if I wanted to buy a new tree.

To be clear: I wasn’t asked for my name or any other info when i called. I also didn’t know there was call log, otherwise I could have made sure my call was recorded.

The tree was very nice while it lasted. I wish the service at the store was as good.

I had worked with Teds Trees several years ago. They cut through a phone cable in the ground, but otherwise, did fine. This time, they cut through a water line even though they told be they would have all the utilities marked in advance, which they did not do. More to the point, they gave me 2, 60 gallon crepe myrtles instead of the 100 gallon trees based on their advice for the size. No problem there, but after two months of trying to get in touch with Mary in AP/AR, I spoke with the company namesake, Ted. I explained that I had been trying to contact her for some time and was at the point of calling the CC company to file a dispute. He told me Mary has plenty of money and to go for it. He then hung up on me and refused to answer the phone afterwards. I had expressed displeasure, but was in no way rude, insulting, or profane. I will not be using this business ever again and I recommend you look elsewhere if you are in the market for foliage.

Several years ago I bought a significant number of large trees in 55 gallon containers which were planted throughout my backyard and irrigation was accommodated in order to irrigate the new trees. 4 years later I now have about six of the original 12 Trees still living. Freezing weather in 2020 and 2022 killed the tender trees that were represented as Hardy. Had I simply bought the trees that I knew would be freeze Hardy I would have all 12. The owner Ted chose some inappropriate trees but would not negotiate any kind of compromise. I would advise anyone looking at Ted's trees to be sure that his recommendations meet the criteria are appropriate for the criteria, ie., all trees should be Hardy down to 10 degrees F for 48 hours.

The owner was the least professional person I've worked with -- and somehow the product and irrigation system was even worse. I owned a new construction home that was under warranty for the first year, irrigation never worked from day one, Ted ghosted me until 2 years into ownership -- multiple phone calls, voicemails, texts, etc. After finally getting into contact with him, he proceeded to be rude, unprofessional and never showed up to even just take a look. I've worked in construction, family owned a construction company, etc. it was the worst sub relationship I've interacted with