All reviews for Brett & Sons Plumbing LLC

Brett & Sons Plumbing LLC is a fantastic, straight-shooting business. We required a replacement for our water heater, a rather standard task involving an equivalent size appliance that functions on gas, with no need for code updates or modifications. Several other businesses were demanding almost $100 just to provide us an estimate, which we found unreasonable. Given that it was merely a regular water heater replacement, Brett & Sons Plumbing LLC was accommodating and allowed us to send pictures along with details regarding the current and new heater we intended to install. They furnished us with an estimate, arrived promptly, executed the job proficiently, and charged exactly as per the quoted price. Their plumber also shared valuable tips on the heater's maintenance and prolonging its lifespan. He appeared to be quite knowledgeable. Upon testing, the new heater's hot water was a significant improvement over the old one. I truly value their straightforward approach and their willingness to work with us. I would endorse their services without a doubt.

I discovered a minor leak in my sewer pipe which was causing a slight water seepage into my basement. It wasn't a major issue, but I reached out to a plumbing company and was pleasantly surprised when they returned my call in a span of 10 minutes. A plumber named Mike arrived within 20 minutes to inspect the situation. It turned out that I needed a fresh sewer line because the existing one had aged, was cracked, and had root intrusions. The plumbing team offered a reasonable quote for the job, promising no need for any excavation. I did get multiple estimates, but this particular team was the best choice. They took care of everything - securing the necessary permits, coordinating the work, and scheduling the task. They returned within a week and managed to replace the line in just a single day. Working with Mike and his team was an absolute pleasure! Their professionalism, expertise, and experience shone through, which made me feel at ease knowing the job was in capable hands. I also want to mention the fantastic office staff, especially a lady named Jane, who was incredibly kind and supportive throughout the process. I am highly satisfied with their services and will definitely recommend this plumbing company to others!

Brett & Sons Plumbing LLC was a godsend! To cut a long story short, I was in dire need of a new water heater. Despite having a homeowner warranty, I spent two weeks without hot water waiting for a contractor. Following a neighbor's advice, I reached out to this company and was promptly assisted by a courteous receptionist. The plumber arrived on his day off and was incredibly helpful. He showed me what the issue was, guided me towards a cost-effective solution, and carried out the work instantly. Without a doubt, I'll be reaching out to them in the future if I need any more plumbing assistance! Thanks to their efficient service!

there are two parts to my review. brett & sons plumbing llc was sent by my home warranty when our bathtub started backing up, and they arrived quickly after i called. the person who answered the phone was really friendly and helpful, and the plumber who came out was just as great. he and his crew found out that our whole main sewer pipe had collapsed and needed to be replaced, which meant a big job including digging up the yard. this made things a bit more complicated, but they explained all the options and prices clearly. in the end, we agreed on a fair price for the work. the plumber coordinated everything, including city inspectors and the excavation team, and got the job done right. even though it was a tough and big project, i felt like i got a fair deal and was happy with how professional everyone was during the process. i would definitely call them again if i need a plumber and recommend them as a reliable company from start to finish.

The two individuals I interacted with from Brett & Sons Plumbing LLC were among the most pleasant and professional I've encountered in a long while. My water heater had given up the ghost, and they promptly came over to evaluate the situation. Seeing that I had a senior citizen residing with me, they showed genuine concern and prioritized restoring our hot water supply. Unfortunately, my water heater had to be replaced, but luckily, it was still covered under warranty. The team took the lead in helping me secure a refund for the faulty unit. The new water heater was installed swiftly and efficiently. This company is notably respectful towards veterans and the elderly, and I would definitely endorse their services. One piece of advice I'd like to share is to steer clear of apps that claim to offer quality service. Instead, rely on local businesses like this one in Austin for your plumbing needs.

Brett & Sons Plumbing LLC did an amazing job fixing my big water problem at a really good price. I called in the morning, and they showed up within an hour. There wasn't an accessible cleanout for them to check the pipes with a camera, so they had to dig. They brought out a mini excavator within a few hours and had a trench dug by the afternoon. After that, they showed me a video of the issue and explained that a pipe had collapsed, and there were some other problems further up the line that should be repaired. I wanted to keep things within my budget, so they explained the options—either fix everything now for a higher price, or stick with the original estimate and just do maintenance like rodding out the pipes every year. As someone who works in construction, I know it’s normal to find extra issues once you start digging, and the plumber was very upfront about everything. I’m really happy with the work and the honesty. I highly recommend this company. This was the second job they did for me—the first time was fixing a clogged drain on a holiday, and they didn’t charge extra for coming out. I would definitely recommend them for fast and reasonably priced plumbing work.

These plumbers are truly top-notch! They’ve helped us before with smaller jobs like installing faucets and putting in a new toilet. Recently, we found out our house in Austin had polybutylene pipes and needed a complete repipe. The crew did an amazing job! We thought we’d have to do a lot of drywall and painting repairs afterward, but they figured out smart ways to keep the mess and holes to a minimum. They also took care of small things like adding extra shut-off valves, installing access panels, and even fixing a slow drain. Everyone was friendly and easy to work with, and they finished the whole project quicker than we expected. We’re extremely satisfied!

Brett & Sons Plumbing LLC provides outstanding service! The plumber was fantastic! He was professional, thorough, knowledgeable, trustworthy, and showed great respect for our home. After inspecting and unclogging our pipes, he offered us several effective solutions. We found the pricing to be very reasonable. He returned early the next morning to fix the issue, making sure to call us as a reminder and sending a text just before his arrival. He also had a team of two helpers who were equally knowledgeable and courteous towards our home. They reseated a commode and repaired a leaking valve. We will definitely reach out to them again in the future. Having reliable people in your home is truly invaluable.

It has been a pleasure working with this plumbing team. They fixed our leaking water main and later came back to replace the whole line at our home in Austin. Each time, they responded quickly, were polite, did excellent work, and made sure to tidy up the yard after finishing the job. When there was a small issue with the connection to the meter after the replacement, they showed up first thing Monday morning to resolve it and even contacted the city for us. The plumbers were great and really helped us when we needed it. I would highly recommend their plumbing services!

I highly recommend this plumbing company to anyone in the Austin area who needs help with a plumbing emergency. We had an outside water pipe burst that went unnoticed until it flooded about half of the outside of our house. I gave them a call and two plumbers showed up at our door in less than 10 minutes, which was really fast and impressive. The technicians, Alex and Chris, were both very professional and helpful in fixing the problem quickly. The price was reasonable, especially considering how serious the situation was. I just want to make sure Alex and Chris get recognized for their great customer service and professionalism.

Brett & Sons Plumbing LLC recently assisted us with several plumbing tasks. Today, I had multiple water shutoffs replaced, which led to resetting a garbage disposal unit and replacing some faulty gaskets. One of their skilled technicians extended his service call to address additional issues that came up during the original appointment. He was patient, communicative, and remained calm even when unexpected problems arose. This level of professionalism is impressive and hard to find! For years, we have been searching for a reliable plumbing contractor, and our experience with Brett & Sons Plumbing LLC has been outstanding. I highly recommend this company for several reasons: they are punctual, provide excellent service (while not the cheapest, their rates are very reasonable), and their technicians are knowledgeable and courteous. The communication system they have in place is also top-notch, with their coordinator always having the information I needed readily available. I plan to schedule them for an annual service checkup for my unit. Additionally, another technician took care of an issue with my gas boiler and completed various tasks in both the kitchen and bathroom of my rental unit beautifully and promptly. He quickly identified and fixed a major thermostat problem, sourcing and installing the necessary parts within just a couple of hours. I can't recommend them enough for their high level of professional expertise. The coordinator is also incredibly nice and efficient, showing true pride in their service and attention to detail. Bravo to everyone involved!

I had a plumbing issue that felt small at first, but turned out to be a big deal. Right before a family gathering, I discovered a gas leak near my gas meter. After the gas company came out and shut everything off to fix the leak, my hot water heater wouldn’t turn back on. I tried calling several plumbers, but no one picked up since it was the afternoon before a holiday. Luckily, when I called one company, someone answered and listened to my problem. They quickly sent out two plumbers who showed up fast, were very respectful, and knew exactly what to do. They figured out that the igniter button on my water heater wasn’t working. Using some resourceful thinking, they borrowed an igniter button from my neighbor and got my hot water heater running just in time before my family arrived. It saved my holiday! Later, they ordered a replacement part and called me to schedule a convenient time to install it. That’s what I call real, old-fashioned service—quick response, smart solutions, and they made sure I was taken care of. I highly recommend this plumbing company for anyone needing reliable help, especially when you’re in a pinch in the Texas heat!

I've relied on this plumbing company for many years for all kinds of services, like general plumbing repairs, yearly backflow testing, and most recently, required gas line inspections. The office team always keeps appointments organized, and the plumbers who come out are dependable, tidy, respectful, and pay close attention to detail with every job. My family and I have several commercial properties, and we wouldn't trust anyone else with our plumbing needs. They always provide honest pricing, even during emergencies, and their rates are better than most other plumbers around. Their service and reliability are top-notch!

i reached out to a local plumbing service when i needed help with a really clogged outdoor drain. after asking me a few questions about the problem, the plumber let me know i'd probably need a jetter to clear it out, which they didn't have at the time. instead of just coming out and charging me for a visit, they suggested another plumber who had the right equipment for the job. i really liked that they took the time to help me over the phone and saved me both time and money. because they were so honest and helpful, i'll definitely keep them in mind for any future plumbing work.

I’ve been calling on this plumbing company for many years, and they’ve always done a fantastic job. Over time, they’ve helped me with small pipe repairs and more involved projects. Most recently, they set up a new water shut-off box for the house, added a hose connector with an easy-access shut-off valve, and extended a water line to add a new outdoor spigot by the back gate. They also replaced an old faucet on the patio and converted our bathtub shower into a walk-in shower. Every time, the plumbers are courteous, work efficiently, and always clean up after themselves. They give clear quotes and stick to them, show up on time, and make sure everything is working just right before they leave. I highly recommend this team for any plumbing needs. It’s rare to find such a reliable, family-owned plumbing service these days!

we recently had a rough time with some stubborn plumbing problems at our house. after dealing with one company that charged us a few hundred dollars and still didn’t fix the issue, we were feeling pretty frustrated. that other place even tried to say it was a city issue, but the city said it wasn’t their responsibility. so we were left without working water and out some cash. then we called in these plumbers and were honestly in panic mode. even though it took a few days for anyone to come check the root clog, these folks came out the same day, acted super professional, and got the job done right away! some people might say the price was high, but after seeing the quality of work and how they explained everything, i thought it was worth it. they really took care of the problem the first time, and we are very thankful for that. we still have some more work that needs to be done, but we’re definitely going to use this team again. it was a relief to have the sewer line fixed and to work with such reliable plumbers. thanks so much for your help today!

A crew came out to my house and replaced a long section of water line running from my home all the way to the street. They showed up with all the right plumbing tools and equipment, and got straight to work digging a trench in my front yard. The plumbers were very professional and worked quickly and efficiently. I was impressed that they took great care with my lawn—after they finished putting in the new pipe and filling everything back in, you could barely tell the yard had been dug up at all. At first, finding out about the broken pipe and needing such a big repair made me really anxious, but the team was so friendly and clearly knew exactly what they were doing. They explained everything and made the whole process smooth and stress-free. Overall, it was an excellent experience, and I would highly recommend them for any plumbing needs.

I don’t usually leave reviews, but I was really impressed with the plumbing service we received. We had some major issues with our pipes and our on-demand water heater, which had stopped working during a recent storm in Austin. Even though the plumbers were getting a ton of calls, Alex took the time to look over our whole system, which honestly had never worked that well before. He suggested a better setup and figured out all the details for us, even though his schedule was packed. The team that came out to fix the pipes and install our new water heater was fantastic—professional, friendly, and really knew what they were doing. It’s hard to find plumbing companies that care this much about doing a great job. I’m happy to recommend them to anyone in Austin looking for quality plumbing work.

I had a fantastic experience working with this plumber in Austin! He arrived right on time, and everything about his appearance was professional, from his clean vehicle to the way he was dressed. What stood out most was his clear communication and how he handled the job with true professionalism. He’s reliable, knowledgeable, and clearly skilled in his trade. He brought all the right tools, was friendly and respectful of my home, and made sure to keep everything tidy throughout the job. It’s hard to find someone who follows through on their word these days, but he absolutely did—he showed up when he said he would, explained what needed to be done, and completed everything as promised. The quality of his plumbing work was top-notch. I’ve had some bad experiences in the past with other contractors during my home renovations—people who showed up late, didn’t have the right tools, left a mess, or didn’t treat my home with respect. That wasn’t the case here at all. This plumber was considerate, took care to keep things clean, and never cut corners. If you’re in Austin and looking for a dependable, professional plumber who truly cares about the quality of his work and your home, you won’t be disappointed. I’m really grateful for the excellent job he did!

When we had an unexpected plumbing emergency at our place in Austin, the team came through for us in a big way! From the very first phone call, they were helpful, professional, and polite. Our plumbing issue was pretty major, but the plumbers kept us updated throughout the whole process, explaining what needed to be done and why. It’s great to know there’s such a reliable plumbing service in Austin. I highly recommend them for any plumbing work, whether it’s a small leak or a big repair job!

I always feel uneasy when I need plumbing help since I don’t know much about pipes and repairs, and I’m sure I’m not alone. After checking reviews for about 10 plumbing services, I chose Brett & Sons Plumbing LLC. When a pipe burst in our home late at night and flooded the bedroom, I called right away. The team showed up fast and had the leak fixed in under an hour. My water was back on quickly, and the price was really reasonable. I’m grateful for their fast, professional service and plan to use them again for any plumbing issues. I highly recommend them for anyone in Austin needing reliable plumbing work!