All reviews for Bartlett Tree Experts

The guy I talked to on the phone was very rude and unprofessional. Would not recommend this company to anyone.

I am not sure when Bartlett went downhill, but they are at the bottom of that hill now. We reached out to Bartlett in June to come assess some broken branches and cut back some branches over our house. The rep that we dealt with was Savanna. We signed an agreement for this job on 6/30, the proposal was ~$1.3k. I didn't hear anything from them about getting a service date scheduled so I emailed Savanna on 7/8 and was told "You are in the queue. I should be able to get to you later this week or next." They never came out that week or the following week. I called Bartlett on 7/21 and the receptionist told me we were on the books to be serviced on 7/24. Guess what? No one ever showed up. I emailed them on 7/25 telling them to cancel the appointment but they assured me they would come out the following day, which they actually did this time. The tree trimmers came out and were working on our trees, we made a pass before leaving for some errands and highlighted a couple small twigs/branches that were still hanging in the trees, they said they would make sure to cut those down. When we came back home the team was gone and those same dead branches were still there. I emailed our rep with the attached photos and never heard back. After waiting 3 weeks for a response, I called their office and asked to speak with a manager and left a long voicemail about the whole experience. That manager apparently told our rep, who already dropped the ball multiple times, to call me about this instead of handling it themselves. She called me this morning and said "the photos looked like squirrel damage which isn't covered" but she offered to come by to attempt to fix the issue. I told her no thanks because that is about the most unprofessional way to say sorry and making it sound like it is our issue when in reality our estimate said "Remove all dead, declining, broken branches". I will never use Bartlett Tree Experts again and I strongly advise you to take your business elsewhere, I hear great things about Tree Amigos and will try them next time.