Tree reviews in Austin, Texas

Will and the folks and Davey tree have been stellar! There were lots of stops and starts and changes to the project (having nothing to do with them) and they rolled with the punches, showed up on time every time and did great work. They installed fences and mulch for tree protection and have done an excellent job throughout!

Can't ask for anything more. They were very responsive and easy to schedule with. My arborist Francisco was super knowledgable and prompt. He was able to write me a comprehensive consultation in a couple days.

The Davey Team was really wonderful. Andres, Brandon and Anthony did a remarkable job in my back yard, all of them were very professional, hardworking, and kind. Superb job! I would give them 10 stars, but Google only gives the 5 star option. The Davey Tree Expert Company is lucky to have them as workers.
With gratitude ~ Gloria González

Had a great experience with the team coming out to inspect some tress I was worried about. They did a great job explaining what was going on, and reassured me that no action was needed at the time. They also gave me some tips for what to look out down the line with my trees for their long term health but didn't try to push any unnecessary services on me. Will definitely call them again in the future for any concerns.

We were really worried because we have a ton of sick oak trees. Francisco Bello came out for free to take a look at everything and was incredibly knowledgeable, friendly, and not “sales-y” at all. I learned more in 30 minutes with him than I did reading on the internet for hours. If you want great customer service and to know exactly how to take care of your trees, I would call Davey Trees, and ask for Francisco!

We contracted with Davey Tree to remove broken branches hanging high in our trees following an ice storm and to repair trees where limbs had already broken & fallen. Despite a high price we went with Davey because they promised verbally & in writing to complete the work in March. That did not happen so I called in April & was told it would be June. When pushed about the March promise they agreed to “work us in” in April, which they did.

Given the difficulty of getting them to show up we let them do the work on the April date they gave us even though we had to be out of town. They were supposed to clean up & haul away but they left enough branches in the yard that I had to load & dispose of them using my own pickup. Plus, they left some in the trees because additional dead broken branches continue to fall even now in May. They also damaged the rain sensor from our sprinkler system which appears to have been hit by a falling branch from one of their cuts.

I would not recommend.

We had a great experience with Davey Tree Service. The crew members who came out (Yoni, Milton and JR) were very professional. They were conscience of the surroundings when lowering cut limbs and made sure not to damage property. They worked hard all day trimming our trees, chipping the debris and cleaning up. They were careful to spray cuts on oak trees. We have used them before and have been very satisfied.

This place is AMAZING! Esther, the secretary is very professional and proficient. She was extremely sweet and worked with us to get the help we needed! Highly recommend using this business for all lawn and tree care!

Very thankful that I found a company where appointments were easy to set up through their kind office staff. I also appreciated that the arborists working there had multiple years of experience, along with consistent fair quotes every time I would contact them.

I needed a cupule of trees removed from the property and the remaining trees were fed. This is the second time I have used this company and as usual, they did an excellent job

I have used Davey for over 20 years with great success. I’ve been told everything from “not to do anything to a tree and give it time” to “ it’s time for a tree to go”. This weekend we found a tree that had hollowed out and cracked in the trunk. It was about 55’ tall so tricky to cut down. Davey sent a seasoned crew who quickly cut it down on Monday then carefully cleaned up after themselves and even hammered in some loose fence boards. I’ll always call Davey. Thanks

I've hired Davey Tree Service a few times for tree trimming, deep root fertilization, and roof clearing. I recommend them to all my friends and colleagues as I've been consistently impressed by their quality of service, professionalism, and communication.

The oak trees on our property are special and are part of what drew us to our home. They're of course also important to longterm property value, so we want to take care of them. The trusted arborists at Davey have helped up understand what longterm care looks like and they make it seamless to maintain our oaks.

The crews each time have been friendly and very transparent about what they'll get done. The site visit / consultation before the actual work is helpful for aligning on the scope of work, and I appreciate how the arborists balance safety (limbs at risk of falling or touching structures), aesthetics, and health of the trees. On the day the actual work gets done, the crew introduces themselves and repeats the agreed-upon scope of work. Before they leave, they provide a thorough walk-through of what they completed and are available to answer questions. They've also done a nice job of clean up to ensure the yard looks great after they're done.

It's really nice to work with a company that is punctual with appointments, makes scheduling seamless, and follows up after a job is complete to ensure it was satisfactory and to solicit feedback. I appreciate that they've been willing to work with me on bids to tailor the scope of work such that it met my budget. They're trustworthy and really make me feel like they put their customers first.

Talia and Esther in particular deserve shout outs for their polite and speedy communication and follow-through on jobs. Talia was super helpful and proactive in helping me with my annual clean-up, without ever feeling pushy. Overall I'm really impressed with the Davey team!

Francisco has been very helpful in assessing my trees then recommending actions to remedy the wound and improve the health. He noticed tree health issues that an arborist from another company did not mention.

I continue to work with Francisco.

The work the Davey crew did was also done well and efficiently.

I cannot recommend Davey Tree Service more, especially Francisco & Talia. They are professional, knowledgeable, friendly and truly care about what they do. Francisco is our arborist and responds to emails and phone calls quickly and has followed up with us in person regarding the treatment plans for our trees on numerous occasions. He is a positive person who goes out of his way to ensure all questions are answered. We like how he personally assesses each of our trees several times a year and updates the care plans accordingly. Use them for all your tree needs!

I recently had the pleasure of meeting with William Johnston from Davey Arborists, and I cannot speak highly enough of his professionalism and expertise. From the moment he arrived, it was clear that William was not only knowledgeable but also deeply passionate about his work. He took the time to thoroughly assess the trees on our property and provided clear, thoughtful recommendations.

What stood out most was his attention to detail and commitment to ensuring the health and safety of the trees, as well as the surrounding area. He handled everything with care, and his communication was excellent throughout the entire process. It’s rare to encounter someone who combines such technical skill with such a friendly and approachable demeanor.

I would highly recommend William Johnston and Davey Arborists to anyone in need of arborist services. His professionalism and dedication to the job were truly impressive!

The Arborist who came to look at my trees was very knowlegable, professional, and helped me to decide the best approach for the health of 3 very large oaks, particularly to one fungus infected tree - which was removed. The people who came to do the work were absolutely wonderful - very efficient, very professional, and very safe. They removed the infected tree, trimmed the other tree that needed it, cleared all the debris, and shredded all the branches. Cannot recommend them enough.

Daveys tree service contracts with Austin energy to trim branches near the power lines. When they came out for a consult I was assured that they would be able to trim the limbs on the back of the tree only. Instead they destroyed the top of a very healthy tree, including most of the branches that were no where near the power line, including the central branch that grew straight up.
Also explain why they had 7 men come out to trim one tree? When they were told to stop they laughed and kept going. My tree is mutilated. If this is what our tax dollars or energy bills pay for we’re all owed an apology.

Will and the crew were extremely professional and polite. They performed timely and excellent work. The crew was friendly and explained things if we had any questions. And they did an impeccable job of cleaning up. I highly recommend Davey Tree!

Leon and the other guys have been on my street (Valley Oak) for a few weeks, clearing trees away from power lines. These guys were nice, respectful and made sure I understood what they were going to have to do to our trees. Now we're going to get a few cool new replacement trees so we are very happy!

Update 7/10 - I worked with Will who kindly came out to assess what was wrong with the tree and very much took accountability for the lack of communication and responsiveness of the front office. Will worked at length to help me identify what could be causing the issue and if it was something to do with the tree treatment or there was another cause. They even did a soil test to try and see what results we may find. It unfortunatly came back that it was herbacide damade and did not look like it was improperly fertilized. So with that the plan is to deep water and stop all other tree treatment as that can easterbate the issue. Because Will stepped it and went above and beyond I am changing my original post and experience from two stars to three. I would still encourage the company to exlore better communication and make sure that all technicians are monitoring the trees for any damage if you are on the subscription service.

I will keep the short and sweet I do not recommend this company. I originally signed up because there was a wonderful person who helped me with a tree on my property. Unfortunately, since that person has left, it seems that I now have tree damage that has gone unaddressed for weeks I can’t get anyone on the phone nor can I get them to show up for an appointment. It seems that this company is most concerned with making money through recurring services and not actually taking care of my tree. I am pretty certain that what damaged my tree is too harsh of chemical treatments as this tree has been alive for eight years and I’ve never seen anything like the leaf burn I have until these treatments started.

Update: someone finally called me back after a person showed up at my other house to treat trees there (which would result in more money owed to them) but not at the house with the damage. He was able to get the DM to call me. The DM said he would look at it 5 business days from now and he never had an appointment on his schedule for yesterday. Why wait 5 more days to help? Why wouldn’t he come today or at least tomorrow? I am assuming it’s because it isn’t in his route until Monday and it would take away from paid services.

I stand behind my original post, this company does not have customer service that you can trust unfortunately. I would look elsewhere and pay attention to the good and less favorable reviews when selecting. I didn’t originally because I met and loved the person that has since left the company. Learn from my misfortune 🌳.

Worked with Francisco. Very knowledgeable, professional, and provided an excellent price. The crew that came out was also awesome. They had to climb the trees and take them apart piece by piece. They got them down without breaking the fence they were growing next to or anything else in the yard. I watched from inside the house most of the day. I was fascinated, surprised, and impressed. And they somehow left the backyard cleaner than it was before they cut down 3 trees. 10/10 would recommend these guys.