SERVPRO of Hyde Park/Central Austin

Things started out great. The initial response was quick, and our guy did a great job getting the fans installed and blowing within a couple hours. He showed up daily to check on the progress and moisture levels. On day 6, he pulled up the fans and told me someone would be reaching out for the next steps. The service has been sub par since then. We opted to go with the Servpro team for carpet replacement and wall/cabinet repairs. This side of the company has been inconsistent and unresponsive. Caiden Vail came to our home to measure and calculate the cost of repairs. He told me he'd call me in a couple days, but never called. I had to call the office after a week of waiting. The estimate was finally sent to my insurance adjuster, but not to me. Had I been included, I would have been able to find mistakes that were made. Instead, I had to get a copy from my adjuster. I was able to see Caiden didn't measure two bedrooms and our main stairway for adjoining carpet replacement. Someone was sent to re-measure about a week and a half ago. My adjuster still hasn't received anything. I have called the office three times with no response. Chris is very nice over the phone, but he has no ability to influence getting things done. On Tuesday, Chris said things would be sent to my adjuster Thursday morning. My adjuster received a call from Chris last the end of last week, assuring him he would have it to him soon, but now it's Tuesday and my adjuster has received nothing. As an insurance agent, I have always recommended ServPro to my clients in need. I'm going to have to find another group after my personal experience. This began on October 8th. It is now November 21st and we are no closer to getting repairs completed. The worst part is they haven't given us updates, and don't keep us posted on where we are in the process.

This Serv Pro team has been incredibly helpful and professional. They went above and beyond with our customer care. Sean England was very communicative and informed us on all things needed. Would highly recommend this company to others.

I called SERVPRO of Hyde Park on a Saturday and my call was answered by a call center and received a call back within 10 minutes from a SERVPRO employee. He scheduled me for Monday morning to have Abel come out to assess the water damage I had on my wood floors. Abel has been great to work with, explaining everything to me and is prompt about his appointment times and courteous. I would also like to give a shout out to all the girls in the office that answer the phones and set the daily appointments. They are very nice and easy to work with. I would highly recommend SERVPRO to anyone needing water mitigation work. They have proved to me that they are a highly dependable company. Thank you Abel for taking care of the water damage as quickly as possible!