Reviews of local pros in Bedford, Texas

Despicable company, I waited for 2 hours for them to show up. 30 minutes after the window ended they call telling me they will arrive after I loose access to my old apartment and have the nerve to charge me for the pleasure. Outrageous and unsatisfactory.

They do not even deserve 1 star!
Absolutely terrible! Did not do what I requested and seemed like they were taking advantage of my elderly father.

Here are some highlights:
~Not doing the requested work, actually making some things worse
~Charging us twice
~Hiding items they broke
~Staying just long enough to charge for the most time quoted.
~Taking advantage of an elderly man

I contacted them to clean my father's house. I was not able to be there but from what my dad said and what I saw it was not good. The man who came over the day before to give my dad a quote said it would take 2-4 hours to clean. They were there for 3 hours and 47 minutes - that is what I was told when I contacted them. Since they were there longer than 3 hours and 45 minutes, they charge for 4 hours. How convenient! Trust me, it does not take that long to clean my dad's house.
I requested a deep clean in one of the bathrooms. Did not even come close to a deep clean! They did not clean the top of the mirror. There were water spots on the hardware and a ring in the vanity sink. There was very visible and a lot of debris on the floor they did not pick up. There is a double shelf where you could clearly see where they dusted on the bottom shelf (and they did not get it all, it actually looked worse with only part of it being dusted) and did not even touch the top shelf. They did not vacuum or shack off the rugs. In fact there was a clump of dirt that looked like it came from the bottom of someone's shoe. That was the only room I asked them to clean upstairs. My dad cannot make it up stairs so he wasn't able to see how they did.
***They broke a one of a kind Cross and tried to hide it.***
There were streaks on several mirrors.
When they first contact you they request a CC to hold the reservation and charge you $95. They explained that if we paid with a CC there would be a $5 fee. I told them my dad would pay with a check. They took my dad's check and then charged my CC for the full amount. It took several phone calls and over a week to get them to reverse the charge on my CC and I did not receive the $5 back. In fact they ended up charging my an addtional $37 dollars. After many frustrating phone conversations again they ended up giving me back $18.
They say they will come back and clean if you're not happy and contact them within 24 hours. I was not able to get to my dad's house until 2 days after the cleaning so they would not come back and clean for free. My dad was expecting company so I ended up cleaning and recleaning the things they made worse.
I honestly feel like they deliberately took advantage of my elderly father. Very dishonest!!

Alma and Estella were excellent. They did a thorough cleaning, moving items and furniture around to get to all the dust. Cleaned the blinds, baseboards, clean sheets on bed, etc. I’m very grateful I got such a good team. They were kind and thoughtful knowing I was recovering from surgery.
I will use them again.

Awesome job by this cleaning crew. Molly Maids is a class act!@!@@!

I moved apartments and needed help cleaning the old apartment. I reached out to Molly Maid online and set up an appointment. Plenty of appointments were available. 10/10 Recommend. They did a great job cleaning the old apartment. Definitely worth the money.

The meeting for the estimate and walk through went very well. I was given excellent details of exactly what to expect and the ladies that did the cleaning were exceptional! I was very impressed at the attention to detail and respect that they gave my house. They even organized it better than I had it which helped me out a lot. I also received pictures of things that were noticed by them that were broken or not fitting like it should and one I knew about and the other two I never even noticed but it was obvious they were issues from before I moved in, not even my property manager noticed it in his inspections so that helped me too. The price is lower than I expected so my expectations when I came home were low, but I was happily surprised that the quality was top notch. I highly recommend.

Thanks for the incredible job you did on my house!! It looks brand new!! The oven looks like it gas never been used!! Everything sparkles! I really appreciate all your hard work.

The ladies with Molly Maid did an excellent job of cleaning our apartment for our move out. They did everything we asked and were able to clean an especially dirty oven and bathroom. The apartment looked great when they were finished. I definitely recommend them.

If I could give 0 stars I would. I booked a move out cleaning service online with Molly maids 3 weeks before actually needing the service. I spoked with someone over the phone confirming and going over expectations. Day of needing the cleaning service I confirmed. They said someone would be coming out. No one ever came. They also didn’t answer the phone. I tried calling them different times of the day and still nothing. Poor communication and very unprofessional.

The women that came and cleaned were absolutely amazing and we greatly appreciate their professionalism and cleaning ability...they were seriously wonderful

Charged me $185 to clean an rv bathroom, some dusting, still dusty and clean floors. A rip off they are scammers. Do not hire them.

This is how I found my dryer after Molly Maids cleaned my house. When I called to address it they said “we don’t remember seeing this” there was no effort at all to do anything about this. They would accept any responsibility, and then suggested that I did this by placing something heavy on my dryer. This is no way to do business. I would not recommend them to anyone for ANY job.

I needed a deep clean. They are true professionals. My house was so clean when they left I just love it. I also appreciate the little details too, like the way they attractively arrange items on counters and shelves.

I have been using Molly Maid for 5 or so months now and I am always impressed with their service and help. They are always thorough and the ladies are so nice. In particular, I've worked with T10's Sindry and Amada, and T9's Yolanda and Reyna. Both teams have been incredibly friendly, attentive, and have done an amazing job.
I'm a working mom, I don't always have time to get everything cleaned up or keep my house showroom spotless. But Molly Maid has seriously taken the strain off my shoulders (and back..ouch) and in turn, it's also given my mental health a huge boost.
So, thank you so much Molly Maid and the teams who have helped me each time. I'm so thankful for your help. It means so much to me and my family!

Very disappointed in the first cleaning I had with them. They sent 2 girls out and I specifically told them what to go do. Mind you there wasn’t a lot that they had to do. I am disabled so I was in the spare bedroom the whole time the were here. One of the girls stayed on the phone the whole time she was here. Things were not cleaned for instance dust on blinds and cup rings on table surface.

Never again. Two maids sent out by Molly Maid. I was very specific about what I needed them to clean. Maid 1 fails to clean shower dish in shower (after I told her to clean the shower) and claims a mark on bathroom tile is "permanent." I smudged it off with the toe of my sock. That was bad enough, but Maid 2, on her own initiative, went into an area I did not specify and that I did not want her in. I was very specific: Bathroom 1, Bathroom 2, and/or kitchen. She goes into my dining room to "dust" and steps on my property. It is now ruined, beyond repair. I can't replace it because it is vintage, unique, and one of a kind.

The way the ladies cleaned was spectacular they moved furniture and deep cleaned everything. I appreciate them so much. I didn’t get their names but I will def be using those two ladies again

My experience with Molly Maids was 10/10. They communicated well and in a timely manner. The people I spoke with were very nice (my apartment was a disaster). They helped me to feel at ease. Once the cleaning was completed, I felt at peace in my home again. Everything was done with an eye for detail and they even called me to ask if the team could stay a little longer to finish up instead of just going for it and charging me regardless. I really appreciate the professional level of customer service. I will be booking with them regularly.

If you want consistent, good cleaning, look somewhere else. I've used them for over a year and the service quality is poor. I've contacted them at least 4 times regarding problems and they just can't seem to correct them. Example - I pointed out that they put the fitted sheet on sideways on several occasions which causes it to pull out after one night's sleep. They "talked" to the crew but it happened again and again. The "quality manager" came out with them to be sure they did it correctly and they still got it wrong. When I pointed this out to the manager they tried to make an excuse that the sheets had shrunk and so wouldn't fit. I stripped the bed in front of them, and remade it correctly with no problem. They move rugs around and don't put them back where they found them. They miss putting bags in some trash cans, usually at least one each time. I spend about an hour after each visit putting things back in their place. They were just swiping a mop pad across the floor and not getting it clean. That has improved but they keep switching crews and the new crew just makes the same mistakes. They send me a text asking how the last cleaning was and I told them they made the bed with the bedspread between the sheet and the blanket. The manager said she'd been there and didn't notice that. She suggested they delete making the bed going forward since they can't seem to get it right. If they were consistent and didn't make the same mistakes over and over I'd give them a higher rating. And yes, I do have the correct business.

$408 dollars to clean an empty house for 3 hours. I can't justify being charged 16% of monthly rent to clean a place 1800 sq ft. that was empty. Hardwood floors, no vacuuming. They didn't even clean the garage. $114 per hour for barely minimal cleaning is highway robbery.

Be warned! They will throw away your belongings! I hired Molly Maid for a move out clean. The price was high but I thought it would be worth it (wrong). Since I do not live there anymore, I did not stay during the cleaning. There was no communication when they finished, so after some time I went back to my old house to see how they did. When I arrived, I saw several bags of trash by the curb that were not there that morning. I started looking through the bags and was shocked at what I found. After 30 minutes of digging through the trash, here are some items I found that Molly Maid deemed trash: puck lights that were installed on the wall (they left the bases and threw away the lights), my apple pencil, a full box of lightbulbs, unopened filters, two overdoor hook organizers, vases, as well as many important documents that needed to stay in the house. I was shocked. At no point did I tell them to throw anything away, and when I called to report this, the lady who answered the phone was shocked and told me it is never in their policy to throw anything away. After talking with her she had the owner call me back. He was incredibly unprofessional. At one point he told me to "be reasonable" and acted as if it was no big deal that these items were thrown away. If my trash truck had passed, these items would have been gone forever. He tried to make me out to be crazy and did not offer any compromise until I threatened to dispute the charge and report them to the BBB. As if the trash wasnt enough, they also did not clean my laundry room at all, even though I know they went through there because I found yet another bag of "trash" in my garage. If you value your belongings, I would not recommend Molly Maid, because they absolutely do not. I have attached photos of some of the items Molly maid threw away.