HVAC reviews in Caldwell, Texas

Very satisfied with their services. Highly professional. David Raby knows his stuff. Gave us a time frame and was on the ball. Changed out AC both indoor and outdoor. Whew! We are happy customers! Give crew 10 Stars ⭐️

Our upstairs AC was not cooling, called the home warranty service who sent the request to Coolway Mechanical Services Co.

Jeff came and was able to determine that the problem was low freon which is filled and the cool air was back on. He and his colleague both were very polite and professional and completed the work. I am satisfied with the work.

Personal and reliable service. James with Coolway has come to the rescue multiple times from new instillation for an addition to seasonal service and repair.

My husband and I bought our first home back in 2016 and the AC unit that came with the home had definitely seen better days. I went on the search for an HVAC company that was not only reasonably priced but professional too. I was so lucky that I came across Coolway Mechanical Services! David and James are truly the best! It's now 2020 and I still wouldn't trust and anyone else with my AC needs. I had my AC unit service today by David Raby and James Minter, they did a fantastic job! Thank you Coolway for always being so responsive and always doing whatever you can to accommodate same day services.

Coolway Mechanical was easy to work with. James the tech that arrived was on time and professional. Very knowledgeable about hvac and did not try to upsale. I would recommend Coolway Mechanical to friends and family. New to Brenham and trying to keep it local. Will be adding Coolway to contacts and using them for all hvac needs. Thank for the fast and professional service.

After several frustrating experiences with two other companies Coolway came out quickly, fixed what was needed, and gave us a detailed explanation of the problem and what we can do to avoid further trouble. Technician was knowledgeable and timely.

Mr. James was very punctual in his arrival at Prairie View Church of God in Christ. He definitely possesses extreme knowledge within his field of profession! He is a man of integrity and honor. Without doubt, I would and will recommend him to anyone seeking a reliable and trustworthy technician! If you desire A+ service that is speedy and accurate. give Coolway Mechanical Services Company a call! You won’t regret it!!! Blessings!

Contacted warranty company, after 2 other contracted vendors were extremely difficult to get a hold of. 1st one, Brazos Valley Heating and Air never answered and never called back after 6 days being dispatched, 2nd one, Steinocher Heating and Air, having horrible customer service once contact was made, claiming messages weren't being received then that they couldn't make appointments without "Denise" who was never available until map's were figured out whether we were located on their rout. After being extremely frustrated with NO AC, finally got a decent customer service rep with Warranty Co(Fidelity National Home Warranty... don't ever buy their product, beware!) Was able to pay a second deductible to switch over to a 3rd vendor that was ABSOLUTELY AMAZING. Coolway Mechanical was available within 1 hour along with Michelle, the customer service representative, providing amazing service and communication. Once the technician showed, that was super awesome also, he was able to find the issue and resolve our AC not working. I would HIGHLY recommend them, not just for their work but for their extremely professional way of responding!

James was amazing. Not only did he explain everything he was checking, he resolved my issues quickly.
Highly recommend him for his honesty and professionalism.

David came out and did a wonderful job. He identified that my freon was low and refilled it. But rather than stopping there, he did a very thorough leak check of my entire system and tracked the leak down to a single bolt that had been tightened too much in the past- which had ruined the Teflon ring that would normally create a seal and hold the bolt tight.
He took the time to flush the system so that he could remove and assess the bolt, replace the bolt with a new ring, and make sure it was tight and secure. He then took the time to make sure that my system was fully purged of all air and vapor so that it could run smoothly again.
Highly recommend Coolway Mechanical Services. I am very appreciative of David's thorough diagnostics and the fact that he took the time to do each step of the process correctly and completely.
Thanks for helping my house feel comfortable and cool again!

David is professional, courteous, and very knowledgeable. He explains in layman's terms which is appreciated! Our fears are reality, full replacement (system is 20 yrs old, so expected). Replaced unit in attic and outside over several hours in this heat. All I could do was keep offering cold water. Didn't leave until he knew it was running without issues. Would highly recommend

James Minter was very professional and knowledgeable when answering our questions. He did a fantastic job installing a new condensing unit during this 100 degree heat. I would highly recommend this company to assist in your HVAC needs.

The guys are absolutely awesome.
They were able to get to our commercial building quickly, we’re up front with the pricing, showed us exactly what was causing the issue and how they would repair it. Would 100% recommend these guys to anyone needing ac work done.

Coolway Mechanical aren’t just a great A.C. Company, they are real people that care. While maintaining professional exemplary service, they take the time to share and explain. Thank you for getting our home cool again!

I needed a AC repair yesterday (July 4th Holiday). James responded promptly and even beat me to the house. We were back up and running in no time. Great professional service!!

Great service. Easy appointment and texted when on their way. James was on time and great. Explained everything well and things to keep an eye on since it is an older furnace. I will definitely be calling them to check the air conditioning in the spring

James came today for preventive maintenance of my heating system. Also he assisted me with what appeared to be a programming error with my thermostat. He took the time to make sure that I understood the problem and how to manage it. I am a repeat customer of Coolway, and I highly recommend them.

Great experience as always. James was able to troubleshoot and fix the issue with our A/C unit. Thanks again!!

$600 seems to be their go to number as that’s what we’ve paid both times with warranties with no actual break down of how they arrived at that number and when it’s only 15 minutes of work with the part covered by warranty on a brand new unit they installed just a few months ago. Once we inquired, we realized we were charged for them to pick up a part that could've been delivered at no or less charge and we were never given that option. He blamed the cold front, but we had made it clear we were in no hurry. We were also charged a warranty fee, when we were never told any such thing initially, solely that we only had to pay for labor which was 98 an hour and they definitely didn't spend hours. Not thrilled with them. We were placed with them when we had our home warranty so continued to use them but no thanks. Even if they're not scamming, the communication is trash and they don't know how to quote.

They were the best company I’ve ever worked with for HVAC. They were very professional, honest, showed up on time. If you need an HVAC company you can trust, I highly recommend. You will not be disappointed! 💯 recommend.

I had a drip leak in my ac unit and my home warranty company contracted this lousy company out to repair my issue. The contractor, David Raby showed up shortly after 4 when I was told between 2-4. Stayed for 10 minutes, because he was “in a hurry to get home”. He literally told me that when he arrived. He blew air into the lines because of a “blockage”, didn’t really explain anything then left. He was supposed to do a full diagnostic of the system and check everything but did not do any of that. The drip/leak got worse and lasted over a week when I was told it would stop after 2 days at the most. When my wife called the company, they stated they were not sending anyone out, that it was our problem not theirs and they didn’t care. The owner talked over my wife and talked down to her on top of being a complete arrogant jerk on the phone. I exchanged words with him about disrespecting my wife and he hung up on us then refused to answer the phone when we called back. For someone who has been doing this kind of work for 35 years, you would think he would have better communications skills and a better work ethic. Also you would think he would train his employees better. If you are hired to fix a problem, I expect the problem to be fixed not very briefly skim over it and then leave. This company has apparently never heard that the customer is always right, especially when your employee made the problem worse than it was before. My warranty company has been notified of the terrible service this joke of a company provided and removed them as a contractor.