Reviews of local pros in Caldwell, Texas

Coolway Mechanical aren’t just a great A.C. Company, they are real people that care. While maintaining professional exemplary service, they take the time to share and explain. Thank you for getting our home cool again!

I needed a AC repair yesterday (July 4th Holiday). James responded promptly and even beat me to the house. We were back up and running in no time. Great professional service!!

Great service. Easy appointment and texted when on their way. James was on time and great. Explained everything well and things to keep an eye on since it is an older furnace. I will definitely be calling them to check the air conditioning in the spring

James came today for preventive maintenance of my heating system. Also he assisted me with what appeared to be a programming error with my thermostat. He took the time to make sure that I understood the problem and how to manage it. I am a repeat customer of Coolway, and I highly recommend them.

Great experience as always. James was able to troubleshoot and fix the issue with our A/C unit. Thanks again!!

$600 seems to be their go to number as that’s what we’ve paid both times with warranties with no actual break down of how they arrived at that number and when it’s only 15 minutes of work with the part covered by warranty on a brand new unit they installed just a few months ago. Once we inquired, we realized we were charged for them to pick up a part that could've been delivered at no or less charge and we were never given that option. He blamed the cold front, but we had made it clear we were in no hurry. We were also charged a warranty fee, when we were never told any such thing initially, solely that we only had to pay for labor which was 98 an hour and they definitely didn't spend hours. Not thrilled with them. We were placed with them when we had our home warranty so continued to use them but no thanks. Even if they're not scamming, the communication is trash and they don't know how to quote.

They were the best company I’ve ever worked with for HVAC. They were very professional, honest, showed up on time. If you need an HVAC company you can trust, I highly recommend. You will not be disappointed! 💯 recommend.

I had a drip leak in my ac unit and my home warranty company contracted this lousy company out to repair my issue. The contractor, David Raby showed up shortly after 4 when I was told between 2-4. Stayed for 10 minutes, because he was “in a hurry to get home”. He literally told me that when he arrived. He blew air into the lines because of a “blockage”, didn’t really explain anything then left. He was supposed to do a full diagnostic of the system and check everything but did not do any of that. The drip/leak got worse and lasted over a week when I was told it would stop after 2 days at the most. When my wife called the company, they stated they were not sending anyone out, that it was our problem not theirs and they didn’t care. The owner talked over my wife and talked down to her on top of being a complete arrogant jerk on the phone. I exchanged words with him about disrespecting my wife and he hung up on us then refused to answer the phone when we called back. For someone who has been doing this kind of work for 35 years, you would think he would have better communications skills and a better work ethic. Also you would think he would train his employees better. If you are hired to fix a problem, I expect the problem to be fixed not very briefly skim over it and then leave. This company has apparently never heard that the customer is always right, especially when your employee made the problem worse than it was before. My warranty company has been notified of the terrible service this joke of a company provided and removed them as a contractor.

David came out and was quick to diagnose the problem and had the part to fix it. He is extremely knowledgeable and he recommended a few things i could to keep things running more efficiently. I highly recommend Coolway Mechanical Services. There is a reason they have such great reviews. Great Service, great people, and you feel like you are getting treated fairly on the price.

Excellent service. James at Coolway went above and beyond to help when we had an unexpected problem arise. Professional, courteous, responsive, trustworthy and ALWAYS on time. I cant say enough good things about James and Coolway. We will continue to use them for all of our AC needs.

Tech James Mentor did an excellent job cleaning up my a/c system. His work was very detailed and he did several checks to make sure the system was holding Freon. I will definitely request his help if I need him in the future.

Our AC coil had a leak, called our warranty company who dispatched out coolway mechanical, came out on time to diagnose the problem very quick, coil was under warranty and they handled everything with the warranty on coil and warranty company. Once we finally received approval from warranty company and the part came in they were out very quick and on time and had the work completed within hours. And now we are sitting in comfort and it's working like new again. Our technician was James Minter, he was very professional and knowledgeable. The warranty company we use if fidelity and they were very difficult to deal with and it took over a week for an approval, and I was treated like a number instead of a person. Our AC was out for over 3 weeks in the Texas heat. James was even kind enough to offer us a window unit to keep us cool while we waited for the part . I highly recommend coolway mechanical, and James Minter the technician as well as Michelle in the offer who was also great in keeping us updated.

These guys are Rockstars! Shockingly professional, friendly, very knowledgeable. I wish I could do more for the technicians. Always seems that when an ac fails that it reflects my current life situation.

Great customer service! James and team were instrumental in helping my parents get their A/C fixed after their home warranty company took forever. I was extremely impressed with the customer service and going above and beyond to ensure my parents got everything they needed. I would 100% recommend Coolway!

Coolway is by far the best AC company to work with. James and his team were very good and completed the work efficiently and correctly. Cant say enough good things about them. Thanks guys!!

James is probably one of the best AC guys around..Always kind, considerate and professional. He goes out of his way to make sure our AC is working right....My father in law is 100 years old and He was out to help us quick...great follow through....5 big stars!!

Coolway replaced our line set and they were efficient and easy to work with throughout the estimating and install. Very polite and considerate while on site working!

As usual even at 7AM this morning Coolway came out to survey lightning damage to my a/c unit. Same morning found the problem, drove to the warehouse for the parts, installed them and my asked for surge protectors. All the same morning. That's service. Use them, you'll never be sorry. They are knowledgeable, eager to serve and price friendly. We are glad we found them. Doug and Janet Moore ps James is a fantastic technician. Knowledgeable and fast

Excellent service, technician was able to get me up and running with a new fan motor instead of waiting another day. Also checked my freon levels and my attic unit before leaving. Will definitely be using these guys again!!!

The team at Coolway Mechanical are very cool in may ways( Hope you like my Punny). I am super pleased with their reaction times and the work they do is superb. I want to add the new compressor that David installed for our freezer system failed due to electrical issues. Their team was quick and safe to fix the issue ASAP. Free of charge too! Many Kudos to the team at Coolway Mechanical Services Company!

James is absolutely amazing! He got here extremely fast and fixed our issue in no time. Plus the office lady was very sweet and quick to dispatch James out to us. Thanks again for everything!!!!