ASI Appliance

Jenn Air uses ASI appliance company for repairs on home appliances. I was extremely disappointed with the service provider (John) ... He started with attempting to pull the dishwasher out of the cabinet before removing the screws which secure it. My husband informed him that the dishwasher is attached with screws and they needed to be removed. John proceeded to remove the screws.....Next, he pulled/jerked on the door handle to slide out dishwasher after removing the screws. He fixed the broken door hinges ( which was the original problem) and put the dishwasher back under cabinet attaching the screws. However, the dishwasher was noticeably uneven and I asked the contractor to try and make it level. Once again, he pulled on the appliance attempting to straighten with the screws attached to cabinet. The solid red oak cabinet frame now has cracks on both sides. He stated the it was the uneven floor causing the problem even though it wasn't like that before. In addition, he's seemed in a hurry and stated its company policy for home owners to remove appliances themselves. My husband and I both believe that is a ridiculous company policy. Never use this company with or without a warranty.

Our Whirlpool washing machine stopped working due to a manufacturer's defect. ASI was contracted to make the repair when Whirlpool sent them the part, which was backordered. In the meantime, an appliance repairman whom we now regularly use because of his promptness, kindness, and knowledge, showed us a workaround until the machine was fixed.

When the part was finally sent to ASI and a repairman was sent out, he was in and out so quickly according to my wife (I wasn't home). He never tested the machine to make sure it was working properly, and the workaround we were shown was no longer working, either. We called ASI, and after explaining that the repair was done incorrectly, the person said it would be about another week until the company could get someone out to fix it. We didn't want to wait that long and called our reliable appliance repairman. He came out the next day, ridiculed the lack of knowledge of the ASI repairman, and had the washing machine working in less than an hour. Sure we had to pay him when this whole process should have been free under warranty, but it was worth it in the end. I will never use ASI whatsoever.

I would like to give Mr. Jerrell Wilkes: the highest recommendation for servicing, professionalism, and timeliness. Explicit instructions was given and the execution of repairs was completed effortlessly.
Great job.